This curriculum spans the design and coordination of enterprise-scale digital marketing initiatives comparable to multi-workshop strategy engagements, covering the technical, organizational, and governance challenges of deploying integrated campaigns across global teams, complex tech stacks, and regulated data environments.
Module 1: Market and Competitive Intelligence in Digital Ecosystems
- Conducting digital footprint analysis of competitors using SEO tools (e.g., Ahrefs, SEMrush) to map content gaps and backlink strategies.
- Designing automated web scraping workflows to monitor competitor pricing, promotions, and product launches across regional markets.
- Integrating social listening data with CRM systems to identify emerging customer sentiment trends and unmet needs.
- Evaluating the reliability of third-party data providers for audience segmentation and market sizing.
- Establishing governance protocols for ethical data collection, ensuring compliance with GDPR, CCPA, and platform-specific policies.
- Developing competitive dashboards that synthesize real-time data from paid media, organic search, and social channels.
- Deciding between proprietary research and syndicated reports based on cost, timeliness, and strategic specificity.
Module 2: Customer Journey Mapping and Digital Touchpoint Optimization
- Mapping cross-channel customer journeys using multi-touch attribution models to identify high-impact digital interactions.
- Implementing session replay and heatmapping tools (e.g., Hotjar, FullStory) to diagnose friction points in conversion funnels.
- Aligning journey stages with lifecycle email campaigns, ensuring message relevance based on behavioral triggers.
- Coordinating UX changes across web, mobile app, and social platforms to maintain journey consistency.
- Resolving conflicts between marketing’s journey model and sales’ lead qualification criteria through shared KPIs.
- Designing fallback paths for users who abandon high-intent actions (e.g., cart, form submission) using retargeting logic.
- Validating journey assumptions through A/B testing of entry points, messaging, and CTAs across segments.
Module 3: Digital Positioning and Brand Architecture
- Repositioning brand messaging in response to category disruption (e.g., AI-driven entrants) while maintaining core equity.
- Structuring sub-brands or product-line architectures for digital scalability across marketplaces and verticals.
- Defining brand voice guidelines that adapt to platform-specific norms (e.g., LinkedIn vs. TikTok) without diluting identity.
- Managing brand consistency across third-party resellers and affiliate sites using digital asset management systems.
- Auditing brand search results to suppress negative content and amplify owned, earned, and paid assets.
- Deciding whether to compete on performance (e.g., speed, price) or emotional appeal in digital channels.
- Reconciling global brand standards with local market adaptations in multiregional digital campaigns.
Module 4: Channel Strategy and Media Mix Allocation
- Allocating budget across paid search, programmatic display, social, and influencer channels using marginal ROI analysis.
- Negotiating direct publisher deals versus using programmatic platforms based on scale, targeting, and fraud exposure.
- Optimizing channel mix dynamically using incrementality testing (e.g., geo-lift studies) rather than last-click data.
- Integrating offline media (e.g., TV, OOH) with digital campaigns through unified measurement frameworks.
- Managing trade-offs between reach (broad targeting) and relevance (precision audiences) in programmatic buying.
- Establishing governance for dark social and untrackable channels (e.g., messaging apps) in performance reporting.
- Deciding when to exit underperforming channels despite historical brand presence or stakeholder attachment.
Module 5: Content Strategy and Scalable Creative Production
- Developing a content matrix that aligns formats (e.g., video, blog, interactive) with funnel stage and platform constraints.
- Implementing headless CMS architectures to deliver consistent content across web, apps, and IoT devices.
- Using AI tools for dynamic creative optimization (DCO) while maintaining brand safety and editorial control.
- Scaling localized content through centralized templates and regional approval workflows.
- Measuring content effectiveness beyond engagement—tying assets to downstream conversion and retention metrics.
- Managing rights and licensing for user-generated content used in paid amplification.
- Deciding between in-house creative teams and external agencies based on speed, cost, and innovation needs.
Module 6: Data Governance and Cross-Platform Identity Management
- Designing identity resolution strategies in a cookieless environment using probabilistic and deterministic methods.
- Implementing Customer Data Platforms (CDPs) to unify first-party data from web, CRM, and offline sources.
- Establishing data retention policies that balance personalization needs with privacy compliance.
- Mapping data lineage across marketing tech stack to ensure auditability and regulatory compliance.
- Resolving conflicts between marketing’s need for granular data and IT’s security and governance standards.
- Creating suppression lists to prevent targeting of opted-out or high-risk customer segments.
- Integrating clean room solutions for collaborative analytics with retailers or media partners without data sharing.
Module 7: Performance Measurement and Attribution Modeling
- Selecting between attribution models (e.g., time decay, position-based) based on customer journey length and channel mix.
- Validating attribution outputs through controlled experiments (e.g., media holdouts, geo tests).
- Building custom dashboards that reconcile discrepancies between platform-reported and server-side conversion data.
- Allocating credit to upper-funnel activities (e.g., brand search, awareness campaigns) that lack direct conversion links.
- Standardizing KPI definitions (e.g., conversion, lead) across departments to prevent misalignment.
- Reporting performance in financial terms (e.g., CAC, LTV) to align marketing outcomes with executive priorities.
- Managing stakeholder expectations when attribution results challenge long-standing budget allocations.
Module 8: Strategic Planning and Agile Execution in Digital Marketing
- Developing rolling 12-month digital roadmaps that adapt to market shifts without losing strategic focus.
- Implementing sprint-based campaign planning to accelerate testing and learning cycles.
- Conducting quarterly portfolio reviews of digital initiatives to assess ROI and strategic fit.
- Aligning marketing OKRs with enterprise-wide business objectives using cascading goal frameworks.
- Managing resourcing conflicts between long-term brand building and short-term performance demands.
- Establishing escalation protocols for rapid response to digital crises (e.g., viral backlash, algorithm changes).
- Facilitating cross-functional alignment between marketing, product, sales, and finance during strategy execution.