Mastering IT Operating Model: A Comprehensive Framework for Seamless Operations
This extensive and detailed course curriculum is designed to provide participants with a comprehensive understanding of the IT operating model, enabling them to master the framework for seamless operations. Upon completion of this course, participants will receive a certificate issued by The Art of Service.Course Features - Interactive: Engage with expert instructors and peers through interactive discussions and activities.
- Engaging: Enjoy a user-friendly and mobile-accessible learning experience.
- Comprehensive: Cover all aspects of the IT operating model, from strategy to implementation.
- Personalized: Receive personalized feedback and support from expert instructors.
- Up-to-date: Stay current with the latest trends and best practices in IT operating models.
- Practical: Apply theoretical knowledge to real-world scenarios and case studies.
- Real-world applications: Learn from industry experts and real-world examples.
- High-quality content: Access high-quality course materials, including video lessons, readings, and quizzes.
- Expert instructors: Learn from experienced instructors with industry expertise.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Learn at your own pace, anytime, anywhere.
- User-friendly: Enjoy a user-friendly and intuitive learning platform.
- Mobile-accessible: Access course materials on-the-go, using your mobile device.
- Community-driven: Connect with peers and instructors through online discussions and forums.
- Actionable insights: Gain actionable insights and practical knowledge to apply in your organization.
- Hands-on projects: Complete hands-on projects and case studies to reinforce learning.
- Bite-sized lessons: Learn in bite-sized chunks, with lessons designed to fit your busy schedule.
- Lifetime access: Enjoy lifetime access to course materials and updates.
- Gamification: Engage with gamification elements, such as points, badges, and leaderboards.
- Progress tracking: Track your progress and stay motivated with personalized progress tracking.
Course Outline Chapter 1: Introduction to IT Operating Models
- Defining IT Operating Models: Understanding the concept and importance of IT operating models.
- History and Evolution of IT Operating Models: Exploring the development and evolution of IT operating models.
- Benefits and Challenges of IT Operating Models: Discussing the benefits and challenges of implementing IT operating models.
Chapter 2: IT Operating Model Frameworks
- Overview of IT Operating Model Frameworks: Introducing popular IT operating model frameworks, such as COBIT, ITIL, and TOGAF.
- COBIT Framework: Exploring the COBIT framework and its application in IT operating models.
- ITIL Framework: Understanding the ITIL framework and its role in IT service management.
- TOGAF Framework: Examining the TOGAF framework and its application in enterprise architecture.
Chapter 3: IT Operating Model Design
- Designing an IT Operating Model: Understanding the steps involved in designing an IT operating model.
- Defining IT Services and Processes: Identifying and defining IT services and processes.
- Designing IT Service Management Processes: Designing IT service management processes, such as incident, problem, and change management.
- Designing IT Service Delivery Processes: Designing IT service delivery processes, such as service desk, request fulfillment, and service validation.
Chapter 4: IT Operating Model Implementation
- Implementing an IT Operating Model: Understanding the steps involved in implementing an IT operating model.
- Developing an Implementation Plan: Creating an implementation plan for the IT operating model.
- Establishing IT Service Management Processes: Establishing IT service management processes, such as incident, problem, and change management.
- Establishing IT Service Delivery Processes: Establishing IT service delivery processes, such as service desk, request fulfillment, and service validation.
Chapter 5: IT Operating Model Governance
- Governing an IT Operating Model: Understanding the importance of governance in IT operating models.
- Establishing Governance Structures: Establishing governance structures, such as IT steering committees and service management boards.
- Defining Governance Processes: Defining governance processes, such as service portfolio management and service level management.
- Implementing Governance Tools and Techniques: Implementing governance tools and techniques, such as service catalogs and service level agreements.
Chapter 6: IT Operating Model Measurement and Evaluation
- Measuring and Evaluating IT Operating Model Performance: Understanding the importance of measuring and evaluating IT operating model performance.
- Defining Performance Metrics: Defining performance metrics, such as service availability, service quality, and customer satisfaction.
- Establishing Performance Monitoring and Reporting: Establishing performance monitoring and reporting processes.
- Conducting Regular Review and Assessment: Conducting regular review and assessment of IT operating model performance.
Chapter 7: IT Operating Model Optimization
- Optimizing IT Operating Model Performance: Understanding the importance of optimizing IT operating model performance.
- Identifying Areas for Improvement: Identifying areas for improvement in IT operating model performance.
- Developing Optimization Plans: Developing optimization plans for IT operating model performance.
- Implementing Optimization Initiatives: Implementing optimization initiatives for IT operating model performance.
Chapter 8: IT Operating Model Maturity and Sustainment
- Achieving IT Operating Model Maturity: Understanding the concept of IT operating model maturity.
- Assessing IT Operating Model Maturity: Assessing IT operating model maturity using frameworks and models.
- Developing a Sustainment Plan: Developing a sustainment plan for IT operating model maturity.
- Maintaining IT Operating Model Maturity: Maintaining IT operating model maturity through continuous improvement and monitoring.
Chapter 9: IT Operating Model Case Studies and Best Practices
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Chapter 1: Introduction to IT Operating Models
- Defining IT Operating Models: Understanding the concept and importance of IT operating models.
- History and Evolution of IT Operating Models: Exploring the development and evolution of IT operating models.
- Benefits and Challenges of IT Operating Models: Discussing the benefits and challenges of implementing IT operating models.
Chapter 2: IT Operating Model Frameworks
- Overview of IT Operating Model Frameworks: Introducing popular IT operating model frameworks, such as COBIT, ITIL, and TOGAF.
- COBIT Framework: Exploring the COBIT framework and its application in IT operating models.
- ITIL Framework: Understanding the ITIL framework and its role in IT service management.
- TOGAF Framework: Examining the TOGAF framework and its application in enterprise architecture.
Chapter 3: IT Operating Model Design
- Designing an IT Operating Model: Understanding the steps involved in designing an IT operating model.
- Defining IT Services and Processes: Identifying and defining IT services and processes.
- Designing IT Service Management Processes: Designing IT service management processes, such as incident, problem, and change management.
- Designing IT Service Delivery Processes: Designing IT service delivery processes, such as service desk, request fulfillment, and service validation.
Chapter 4: IT Operating Model Implementation
- Implementing an IT Operating Model: Understanding the steps involved in implementing an IT operating model.
- Developing an Implementation Plan: Creating an implementation plan for the IT operating model.
- Establishing IT Service Management Processes: Establishing IT service management processes, such as incident, problem, and change management.
- Establishing IT Service Delivery Processes: Establishing IT service delivery processes, such as service desk, request fulfillment, and service validation.
Chapter 5: IT Operating Model Governance
- Governing an IT Operating Model: Understanding the importance of governance in IT operating models.
- Establishing Governance Structures: Establishing governance structures, such as IT steering committees and service management boards.
- Defining Governance Processes: Defining governance processes, such as service portfolio management and service level management.
- Implementing Governance Tools and Techniques: Implementing governance tools and techniques, such as service catalogs and service level agreements.
Chapter 6: IT Operating Model Measurement and Evaluation
- Measuring and Evaluating IT Operating Model Performance: Understanding the importance of measuring and evaluating IT operating model performance.
- Defining Performance Metrics: Defining performance metrics, such as service availability, service quality, and customer satisfaction.
- Establishing Performance Monitoring and Reporting: Establishing performance monitoring and reporting processes.
- Conducting Regular Review and Assessment: Conducting regular review and assessment of IT operating model performance.
Chapter 7: IT Operating Model Optimization
- Optimizing IT Operating Model Performance: Understanding the importance of optimizing IT operating model performance.
- Identifying Areas for Improvement: Identifying areas for improvement in IT operating model performance.
- Developing Optimization Plans: Developing optimization plans for IT operating model performance.
- Implementing Optimization Initiatives: Implementing optimization initiatives for IT operating model performance.
Chapter 8: IT Operating Model Maturity and Sustainment
- Achieving IT Operating Model Maturity: Understanding the concept of IT operating model maturity.
- Assessing IT Operating Model Maturity: Assessing IT operating model maturity using frameworks and models.
- Developing a Sustainment Plan: Developing a sustainment plan for IT operating model maturity.
- Maintaining IT Operating Model Maturity: Maintaining IT operating model maturity through continuous improvement and monitoring.