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Mastering Oracle CX; Practical Implementation and Optimization Strategies

Mastering Oracle CX; Practical Implementation and Optimization Strategies

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Mastering Oracle CX: Practical Implementation and Optimization Strategies

Mastering Oracle CX: Practical Implementation and Optimization Strategies

This comprehensive course is designed to equip you with the knowledge and skills necessary to master Oracle CX. Upon completion, participants receive a certificate issued by The Art of Service.

This course is:

  • Interactive and engaging, with hands-on projects and bite-sized lessons
  • Comprehensive, covering all aspects of Oracle CX implementation and optimization
  • Personalized, with flexible learning options and progress tracking
  • Up-to-date, with the latest Oracle CX features and best practices
  • Practical, with real-world applications and actionable insights
  • High-quality, with expert instructors and high-quality content
  • Certified, with a certificate issued by The Art of Service upon completion
  • Flexible, with lifetime access and mobile-accessible learning
  • Community-driven, with a community of learners and expert instructors


Course Outline

Chapter 1: Introduction to Oracle CX

  • Overview of Oracle CX
  • Benefits of using Oracle CX
  • Key features of Oracle CX
  • Oracle CX architecture

Chapter 2: Implementing Oracle CX

  • Planning and preparation
    • Defining project scope and objectives
    • Identifying stakeholders and roles
    • Creating a project plan and timeline
  • Installing and configuring Oracle CX
    • Hardware and software requirements
    • Installation options and considerations
    • Configuring Oracle CX components
  • Data migration and integration
    • Data migration strategies and best practices
    • Integrating Oracle CX with other systems
    • Data quality and validation

Chapter 3: Configuring Oracle CX Components

  • Configuring Oracle Sales Cloud
    • Setting up sales organizations and teams
    • Configuring sales processes and workflows
    • Managing sales data and analytics
  • Configuring Oracle Marketing Cloud
    • Setting up marketing organizations and teams
    • Configuring marketing processes and workflows
    • Managing marketing data and analytics
  • Configuring Oracle Service Cloud
    • Setting up service organizations and teams
    • Configuring service processes and workflows
    • Managing service data and analytics

Chapter 4: Customizing and Extending Oracle CX

  • Customizing Oracle CX user interfaces
    • Creating custom pages and layouts
    • Adding custom fields and controls
    • Customizing user interface themes and styles
  • Extending Oracle CX with custom development
    • Using Oracle CX APIs and SDKs
    • Creating custom integrations and adapters
    • Developing custom Oracle CX applications

Chapter 5: Optimizing and Maintaining Oracle CX

  • Monitoring and analyzing Oracle CX performance
    • Using Oracle CX analytics and reporting tools
    • Monitoring system performance and logs
    • Identifying and troubleshooting issues
  • Optimizing Oracle CX configuration and data
    • Optimizing system configuration and settings
    • Maintaining data quality and integrity
    • Purging and archiving data
  • Maintaining Oracle CX security and compliance
    • Managing user access and security
    • Maintaining data encryption and masking
    • Ensuring regulatory compliance

Chapter 6: Best Practices and Future Directions

  • Best practices for implementing and maintaining Oracle CX
    • Change management and adoption strategies
    • Training and support best practices
    • Continuous improvement and optimization
  • Future directions for Oracle CX
    • Emerging trends and technologies
    • Oracle CX roadmap and strategy
    • Preparing for future changes and updates
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