Mastering ServiceNow: Complete Self-Assessment Guide for Total Risk Management
This comprehensive course is designed to provide participants with a thorough understanding of ServiceNow and its application in total risk management. Upon completion, participants will receive a certificate issued by The Art of Service.Course Features - Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical knowledge
- Real-world applications and case studies
- High-quality content developed by expert instructors
- Certificate issued upon completion
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline Chapter 1: Introduction to ServiceNow
Topic 1.1: Overview of ServiceNow
- Definition and history of ServiceNow
- Key features and benefits
- Use cases and applications
Topic 1.2: ServiceNow Architecture
- Overview of ServiceNow architecture
- Components and modules
- Integration with other systems
Chapter 2: ServiceNow for Total Risk Management
Topic 2.1: Risk Management Fundamentals
- Definition and principles of risk management
- Risk management frameworks and standards
- Best practices and industry trends
Topic 2.2: ServiceNow Risk Management Module
- Overview of ServiceNow risk management module
- Key features and functionality
- Configuration and customization
Chapter 3: ServiceNow Configuration and Customization
Topic 3.1: ServiceNow Configuration
- Overview of ServiceNow configuration options
- Configuring workflows and business rules
- Setting up user roles and permissions
Topic 3.2: ServiceNow Customization
- Overview of ServiceNow customization options
- Customizing forms and views
- Creating custom applications and modules
Chapter 4: ServiceNow Implementation and Deployment
Topic 4.1: ServiceNow Implementation Planning
- Overview of ServiceNow implementation planning
- Defining project scope and objectives
- Establishing timelines and milestones
Topic 4.2: ServiceNow Deployment
- Overview of ServiceNow deployment options
- Deploying ServiceNow in the cloud
- Deploying ServiceNow on-premises
Chapter 5: ServiceNow Administration and Maintenance
Topic 5.1: ServiceNow Administration
- Overview of ServiceNow administration tasks
- Managing user accounts and permissions
- Monitoring system performance and logs
Topic 5.2: ServiceNow Maintenance
- Overview of ServiceNow maintenance tasks
- Updating and patching ServiceNow
- Backing up and restoring data
Chapter 6: ServiceNow Security and Compliance
Topic 6.1: ServiceNow Security
- Overview of ServiceNow security features
- Configuring security settings and policies
- Implementing access controls and authentication
Topic 6.2: ServiceNow Compliance
- Overview of ServiceNow compliance features
- Configuring compliance settings and policies
- Implementing audit and reporting features
Chapter 7: ServiceNow Reporting and Analytics
Topic 7.1: ServiceNow Reporting
- Overview of ServiceNow reporting features
- Creating and customizing reports
- Scheduling and distributing reports
Topic 7.2: ServiceNow Analytics
- Overview of ServiceNow analytics features
- Configuring and customizing analytics
- Using analytics for business insights
Chapter 8: ServiceNow Best Practices and Troubleshooting
Topic 8.1: ServiceNow Best Practices
- Overview of ServiceNow best practices
- Implementing best practices for configuration and customization
- Implementing best practices for security and compliance
Topic 8.2: ServiceNow Troubleshooting
- Overview of ServiceNow troubleshooting techniques
- Troubleshooting common issues and errors
- Using ServiceNow logs and debugging tools
Certificate of Completion Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate will demonstrate their expertise and knowledge in ServiceNow and total risk management. ,
Chapter 1: Introduction to ServiceNow
Topic 1.1: Overview of ServiceNow
- Definition and history of ServiceNow
- Key features and benefits
- Use cases and applications
Topic 1.2: ServiceNow Architecture
- Overview of ServiceNow architecture
- Components and modules
- Integration with other systems
Chapter 2: ServiceNow for Total Risk Management
Topic 2.1: Risk Management Fundamentals
- Definition and principles of risk management
- Risk management frameworks and standards
- Best practices and industry trends
Topic 2.2: ServiceNow Risk Management Module
- Overview of ServiceNow risk management module
- Key features and functionality
- Configuration and customization
Chapter 3: ServiceNow Configuration and Customization
Topic 3.1: ServiceNow Configuration
- Overview of ServiceNow configuration options
- Configuring workflows and business rules
- Setting up user roles and permissions
Topic 3.2: ServiceNow Customization
- Overview of ServiceNow customization options
- Customizing forms and views
- Creating custom applications and modules
Chapter 4: ServiceNow Implementation and Deployment
Topic 4.1: ServiceNow Implementation Planning
- Overview of ServiceNow implementation planning
- Defining project scope and objectives
- Establishing timelines and milestones
Topic 4.2: ServiceNow Deployment
- Overview of ServiceNow deployment options
- Deploying ServiceNow in the cloud
- Deploying ServiceNow on-premises
Chapter 5: ServiceNow Administration and Maintenance
Topic 5.1: ServiceNow Administration
- Overview of ServiceNow administration tasks
- Managing user accounts and permissions
- Monitoring system performance and logs
Topic 5.2: ServiceNow Maintenance
- Overview of ServiceNow maintenance tasks
- Updating and patching ServiceNow
- Backing up and restoring data
Chapter 6: ServiceNow Security and Compliance
Topic 6.1: ServiceNow Security
- Overview of ServiceNow security features
- Configuring security settings and policies
- Implementing access controls and authentication
Topic 6.2: ServiceNow Compliance
- Overview of ServiceNow compliance features
- Configuring compliance settings and policies
- Implementing audit and reporting features
Chapter 7: ServiceNow Reporting and Analytics
Topic 7.1: ServiceNow Reporting
- Overview of ServiceNow reporting features
- Creating and customizing reports
- Scheduling and distributing reports
Topic 7.2: ServiceNow Analytics
- Overview of ServiceNow analytics features
- Configuring and customizing analytics
- Using analytics for business insights
Chapter 8: ServiceNow Best Practices and Troubleshooting
Topic 8.1: ServiceNow Best Practices
- Overview of ServiceNow best practices
- Implementing best practices for configuration and customization
- Implementing best practices for security and compliance
Topic 8.2: ServiceNow Troubleshooting
- Overview of ServiceNow troubleshooting techniques
- Troubleshooting common issues and errors
- Using ServiceNow logs and debugging tools