Mastering Shared Services Center Implementation: A Step-by-Step Guide
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills necessary to successfully implement a Shared Services Center (SSC). Through interactive and engaging content, participants will learn the step-by-step process of establishing an SSC, from planning and design to implementation and optimization.
Course Objectives - Understand the fundamentals of Shared Services Centers and their benefits
- Learn the step-by-step process of implementing an SSC
- Develop skills in planning, designing, and optimizing an SSC
- Apply best practices and real-world examples to SSC implementation
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to Shared Services Centers
- Defining Shared Services Centers
- Benefits of SSCs
- Types of SSCs
- SSC implementation challenges
Module 2: Planning and Designing an SSC
- Conducting a feasibility study
- Defining SSC scope and objectives
- Designing the SSC organizational structure
- Developing an SSC business case
Module 3: SSC Implementation
- Establishing the SSC project team
- Developing an SSC implementation plan
- Setting up SSC operations
- Transferring services to the SSC
Module 4: SSC Optimization
- Monitoring and evaluating SSC performance
- Identifying areas for improvement
- Implementing process improvements
- Continuously optimizing SSC operations
Module 5: Change Management and Communication
- Developing a change management plan
- Communicating SSC changes to stakeholders
- Managing resistance to change
- Building a culture of continuous improvement
Module 6: SSC Governance and Risk Management
- Establishing SSC governance structures
- Defining SSC roles and responsibilities
- Identifying and mitigating SSC risks
- Developing an SSC risk management plan
Module 7: SSC Technology and Infrastructure
- Designing the SSC technology infrastructure
- Selecting SSC software and systems
- Implementing SSC technology solutions
- Managing SSC IT operations
Module 8: SSC Performance Measurement and Reporting
- Developing SSC performance metrics
- Establishing SSC reporting requirements
- Creating SSC dashboards and scorecards
- Analyzing and interpreting SSC performance data
Module 9: SSC Continuous Improvement
- Embedding a culture of continuous improvement
- Identifying areas for improvement
- Developing and implementing process improvements
- Monitoring and evaluating improvement initiatives
Module 10: SSC Certification and Accreditation
- Understanding SSC certification and accreditation options
- Preparing for SSC certification and accreditation
- Maintaining SSC certification and accreditation
- Continuously improving SSC operations
Course Features - Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Expert instructors with real-world experience
- Certificate upon completion, issued by The Art of Service
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
,
- Understand the fundamentals of Shared Services Centers and their benefits
- Learn the step-by-step process of implementing an SSC
- Develop skills in planning, designing, and optimizing an SSC
- Apply best practices and real-world examples to SSC implementation
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to Shared Services Centers
- Defining Shared Services Centers
- Benefits of SSCs
- Types of SSCs
- SSC implementation challenges
Module 2: Planning and Designing an SSC
- Conducting a feasibility study
- Defining SSC scope and objectives
- Designing the SSC organizational structure
- Developing an SSC business case
Module 3: SSC Implementation
- Establishing the SSC project team
- Developing an SSC implementation plan
- Setting up SSC operations
- Transferring services to the SSC
Module 4: SSC Optimization
- Monitoring and evaluating SSC performance
- Identifying areas for improvement
- Implementing process improvements
- Continuously optimizing SSC operations
Module 5: Change Management and Communication
- Developing a change management plan
- Communicating SSC changes to stakeholders
- Managing resistance to change
- Building a culture of continuous improvement
Module 6: SSC Governance and Risk Management
- Establishing SSC governance structures
- Defining SSC roles and responsibilities
- Identifying and mitigating SSC risks
- Developing an SSC risk management plan
Module 7: SSC Technology and Infrastructure
- Designing the SSC technology infrastructure
- Selecting SSC software and systems
- Implementing SSC technology solutions
- Managing SSC IT operations
Module 8: SSC Performance Measurement and Reporting
- Developing SSC performance metrics
- Establishing SSC reporting requirements
- Creating SSC dashboards and scorecards
- Analyzing and interpreting SSC performance data
Module 9: SSC Continuous Improvement
- Embedding a culture of continuous improvement
- Identifying areas for improvement
- Developing and implementing process improvements
- Monitoring and evaluating improvement initiatives
Module 10: SSC Certification and Accreditation
- Understanding SSC certification and accreditation options
- Preparing for SSC certification and accreditation
- Maintaining SSC certification and accreditation
- Continuously improving SSC operations
Course Features - Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Expert instructors with real-world experience
- Certificate upon completion, issued by The Art of Service
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
,
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Expert instructors with real-world experience
- Certificate upon completion, issued by The Art of Service
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking