What does the Shared Services Centre Implementation course cover?
Shared Services Centre Implementation is covered here in 10 modules: Introduction to Shared Services Centre Implementation: Key components of an SSC, Planning and Designing an SSC: Conducting a feasibility study, SSC Implementation Methodology: Phased implementation approach, Hybrid implementation approach and 7 more.
How do you approach Shared Services Centre Implementation step by step?
The work is sequenced in 10 stages. It starts with Introduction to Shared Services Centre Implementation: Key components of an SSC, moves through Planning and Designing an SSC: Conducting a feasibility study and SSC Implementation Methodology: Phased implementation approach, Hybrid implementation approach, and ends at Continuous Improvement and Innovation: Identifying opportunities for innovation.
What is in Module 1 of the Shared Services Centre Implementation course?
Module 1 is Introduction to Shared Services Centre Implementation: Key components of an SSC. It works through Defining Shared Services Centre (SSC), benefits of SSC implementation, key components of an SSC and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Shared Services Centre Implementation course delivered?
The Shared Services Centre Implementation course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Shared Services Centre Implementation course cost?
The Shared Services Centre Implementation course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Centre Toolkit, HR Shared Service Centre Toolkit, HR Shared Service Centre Tools Toolkit, HR Shared Service Centre Implementation and Optimization.
More answers: what you get with every course, refund policy, all help answers.
Mastering Shared Services Centre Implementation: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills required to successfully implement a Shared Services Centre (SSC). The course provides a step-by-step guide on how to plan, design, and implement an SSC, ensuring that participants gain a thorough understanding of the key concepts, best practices, and real-world applications.Course Objectives
- Understand the fundamentals of Shared Services Centre implementation
- Learn how to plan and design an effective SSC
- Gain knowledge of the key processes and procedures involved in SSC implementation
- Develop skills in managing and leading an SSC implementation project
- Understand how to measure and evaluate the success of an SSC
Course Outline
Module 1. Introduction to Shared Services Centre Implementation: Key components of an SSC
- Defining Shared Services Centre (SSC)
- Benefits of SSC implementation
- Key components of an SSC
- SSC implementation challenges and risks
Module 2. Planning and Designing an SSC: Conducting a feasibility study
- Conducting a feasibility study
- Defining the SSC's mission and vision
- Identifying key stakeholders and their roles
- Developing a business case for the SSC
- Designing the SSC's organizational structure
Module 3. SSC Implementation Methodology: Phased implementation approach, Hybrid implementation approach
- Phased implementation approach
- Agile implementation methodology
- Waterfall implementation methodology
- Hybrid implementation approach
Module 4. Process Design and Mapping: Implementing process improvements
- Identifying and documenting business processes
- Designing and mapping SSC processes
- Developing process metrics and KPIs
- Implementing process improvements
Module 5. Technology and Infrastructure: Cloud-based SSC solutions, SSC technology requirements
- SSC technology requirements
- Infrastructure design and implementation
- Cloud-based SSC solutions
- Cybersecurity considerations
Module 6. Talent Management and Training: Recruiting and hiring SSC staff
- Recruiting and hiring SSC staff
- Developing a training program for SSC staff
- Leadership development and succession planning
- Performance management and evaluation
Module 7. Change Management and Communication: Managing resistance to change
- Developing a change management strategy
- Communicating with stakeholders
- Managing resistance to change
- Celebrating successes and recognizing achievements
Module 8. Governance and Compliance: Risk management and mitigation, Developing policies and procedures
- Establishing an SSC governance structure
- Developing policies and procedures
- Compliance with regulatory requirements
- Risk management and mitigation
Module 9. Performance Measurement and Evaluation: Identifying areas for improvement
- Developing a performance measurement framework
- Establishing key performance indicators (KPIs)
- Conducting regular performance reviews
- Identifying areas for improvement
Module 10. Continuous Improvement and Innovation: Identifying opportunities for innovation
- Encouraging a culture of continuous improvement
- Identifying opportunities for innovation
- Implementing new technologies and processes
- Measuring the impact of continuous improvement efforts
Certificate of Completion
Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven and supportive environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking