Mastering Shared Services Centre Implementation: A Step-by-Step Guide

Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills required to successfully implement a Shared Services Centre (SSC). The course provides a step-by-step guide on how to plan, design, and implement an SSC, ensuring that participants gain a thorough understanding of the key concepts, best practices, and real-world applications.

Course Objectives

• Understand the fundamentals of Shared Services Centre implementation
• Learn how to plan and design an effective SSC
• Gain knowledge of the key processes and procedures involved in SSC implementation
• Develop skills in managing and leading an SSC implementation project
• Understand how to measure and evaluate the success of an SSC

Course Outline

Module 1: Introduction to Shared Services Centre Implementation

• Defining Shared Services Centre (SSC)
• Benefits of SSC implementation
• Key components of an SSC
• SSC implementation challenges and risks

Module 2: Planning and Designing an SSC

• Conducting a feasibility study
• Defining the SSC's mission and vision
• Identifying key stakeholders and their roles
• Developing a business case for the SSC
• Designing the SSC's organizational structure

Module 3: SSC Implementation Methodology

• Phased implementation approach
• Agile implementation methodology
• Waterfall implementation methodology
• Hybrid implementation approach

Module 4: Process Design and Mapping

• Identifying and documenting business processes
• Designing and mapping SSC processes
• Developing process metrics and KPIs
• Implementing process improvements

Module 5: Technology and Infrastructure

• SSC technology requirements
• Infrastructure design and implementation
• Cloud-based SSC solutions
• Cybersecurity considerations

Module 6: Talent Management and Training

• Recruiting and hiring SSC staff
• Developing a training program for SSC staff
• Leadership development and succession planning
• Performance management and evaluation

Module 7: Change Management and Communication

• Developing a change management strategy
• Communicating with stakeholders
• Managing resistance to change
• Celebrating successes and recognizing achievements

Module 8: Governance and Compliance

• Establishing an SSC governance structure
• Developing policies and procedures
• Compliance with regulatory requirements
• Risk management and mitigation

Module 9: Performance Measurement and Evaluation

• Developing a performance measurement framework
• Establishing key performance indicators (KPIs)
• Conducting regular performance reviews
• Identifying areas for improvement

Module 10: Continuous Improvement and Innovation

• Encouraging a culture of continuous improvement
• Identifying opportunities for innovation
• Implementing new technologies and processes
• Measuring the impact of continuous improvement efforts

Certificate of Completion

Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service.

Course Features

• Interactive and engaging content
• Comprehensive and up-to-date materials
• Personalized learning experience
• Practical and real-world applications
• High-quality content and expert instructors
• Certification upon completion
• Flexible learning options
• User-friendly and mobile-accessible platform
• Community-driven and supportive environment
• Actionable insights and hands-on projects
• Bite-sized lessons and lifetime access
• Gamification and progress tracking

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