Attention all operational excellence professionals!
Are you struggling to streamline your processes and achieve optimal efficiency within your organization? Look no further.
Our Process Optimization in Technology Integration in Operational Excellence Knowledge Base has been designed specifically to help you address the most pressing questions and challenges you may face when it comes to integrating technology into your operational processes.
With 1604 prioritized requirements, solutions, benefits, and case studies, our dataset offers a comprehensive and in-depth look at all aspects of process optimization in technology integration.
By focusing on urgency and scope, we ensure that you get the results you need quickly and effectively.
Plus, with our easy-to-use format, you′ll save valuable time and resources by having all the information you need at your fingertips.
But what sets us apart from competitors and alternatives? Our Process Optimization in Technology Integration in Operational Excellence dataset is specifically tailored for professionals like yourself.
Gone are the days of sifting through generic and irrelevant information – our product provides targeted and practical solutions for your specific needs.
And for those on a budget, our product offers a DIY and affordable alternative to expensive consulting services.
You′ll have access to detailed specifications and a product overview, making it easy to understand and implement within your organization.
Plus, our dataset covers a wide range of industries, so no matter your field, you′ll find valuable insights and best practices to improve your processes.
But don′t just take our word for it – we have conducted extensive research on process optimization in technology integration and have seen significant improvements in businesses that have implemented our strategies.
From increasing productivity to reducing costs, our dataset can have a positive impact on your organization′s bottom line.
Still not convinced? Consider the pros and cons – while other products may offer similar information, ours has been carefully curated and prioritized to provide the most relevant and effective solutions.
And with a detailed description of what our product does, you′ll have a clear understanding of how it can benefit your organization.
Don′t let inefficiencies hold your business back.
Embrace the power of technology and optimize your processes with our Process Optimization in Technology Integration in Operational Excellence Knowledge Base.
With its wealth of information, easy-to-use format, and tangible results, it′s a must-have for any business looking to achieve operational excellence.
Don′t wait – try it out today and see the difference it can make for your organization.
Is there a system for monitoring and evaluating the progress and results of the interventions? Is performance feedback provided in a clear, timely, descriptive, constructive, and direct manner? What are the market conditions, as supply/demand for specific services or types of workers?
Process Optimization
Process optimization involves using a system to track and assess the effectiveness of interventions in improving workflow and achieving desired results.
1. Use data analytics software to track and analyze process performance - provides valuable insights for making informed optimization decisions.
2. Implement a continuous improvement framework such as Lean Six Sigma - helps identify and eliminate waste, leading to streamlined processes and improved overall performance.
3. Utilize workflow management tools to automate and streamline processes - reduces the risk of errors and increases efficiency.
4. Invest in training and upskilling employees in new technologies and methods - empowers them to find and implement optimization opportunities.
5. Adopt digital process mapping and modeling tools - allows for visual representation and analysis of processes, identifying areas for improvement.
6. Implement an agile methodology for project management - promotes iterative improvements and enables quick response to changing business needs.
7. Implement performance metrics and KPIs to measure process effectiveness - provides transparency and accountability for results.
8. Integrate different systems and technologies for seamless data sharing and process integration - reduces duplication of efforts and improves data accuracy.
9. Utilize virtual or augmented reality for process simulations and training - allows for a safe and cost-effective way to test process changes before implementation.
10. Consider outsourcing non-core processes to specialized service providers - allows for companies to focus on their core competencies while experts handle process optimization.
CONTROL QUESTION: Is there a system for monitoring and evaluating the progress and results of the interventions?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our organization will have successfully implemented a state-of-the-art process optimization system that has transformed our efficiency and effectiveness to world-class levels. Our goal is to be recognized as the gold standard for process optimization in our industry, setting a benchmark for others to follow.
This transformation will be achieved through the implementation of cutting-edge technology, data-driven decision making, and a culture of continuous improvement. We envision having a highly automated and streamlined process that minimizes waste, reduces costs, and maximizes output.
This system will be constantly monitored and evaluated to ensure that we are continuously improving and adapting to changing market conditions. Our goal is not just to achieve short-term gains, but to sustain long-term success and maintain our position as the industry leader in process optimization.
Ultimately, we want to create a sustainable competitive advantage through our optimized processes, allowing us to consistently deliver high-quality products and services to our customers while remaining cost-efficient and agile in a rapidly evolving business landscape.
We are committed to investing in the necessary resources and training our employees to champion this goal. Our success will be measured not only by internal metrics, but also through recognition and awards from industry experts and analysts.
Through our audacious goal of achieving world-class process optimization, we aim to create a lasting impact on our organization, stakeholders, and the industry as a whole.
"This dataset has been a game-changer for my business! The prioritized recommendations are spot-on, and I`ve seen a significant improvement in my conversion rates since I started using them."
Case Study: Process Optimization for ABC Healthcare
Synopsis:
ABC Healthcare is a leading healthcare provider in the United States, offering a wide range of services including hospital care, specialty clinics, and home healthcare. With a growing aging population and increasing demand for quality healthcare services, ABC Healthcare has been facing significant challenges in optimizing their processes to meet these demands efficiently. The management team at ABC Healthcare recognized the need for process optimization to improve patient care, reduce costs, and increase efficiency. They sought the expertise of a consulting firm to help them identify and implement effective process optimization strategies.
Consulting Methodology:
The consulting firm adopted a structured methodology that involved four key phases - Assessment, Analysis, Implementation, and Monitoring & Evaluation.
1. Assessment: The first phase involved conducting a thorough assessment of ABC Healthcare′s existing processes. This was achieved through interviews with key stakeholders, analysis of process data, and benchmarking against industry best practices. The focus was on identifying inefficiencies, bottlenecks, and areas for improvement.
2. Analysis: Based on the assessment, the consulting team conducted a detailed analysis of the processes to identify root causes of the identified issues and develop recommendations for improvement. This involved using various tools and techniques such as value stream mapping, process flow analysis, and time-motion studies.
3. Implementation: The third phase involved implementing the recommended process improvements. This required close collaboration with key stakeholders, including frontline staff, to ensure successful implementation. Change management strategies were also employed to promote buy-in and minimize resistance to change.
4. Monitoring & Evaluation: The final phase focused on setting up a robust system for monitoring and evaluating the progress and results of the interventions. This included establishing key performance indicators (KPIs) and implementing data tracking and reporting mechanisms. Regular progress reviews were conducted to identify any issues and make necessary adjustments to ensure the success of the optimization efforts.
Deliverables:
The consulting firm delivered a comprehensive report that included the findings from the assessment and analysis phases, along with detailed recommendations for process improvements. They also provided a roadmap for the implementation of the recommended changes, which included timelines, resource allocation, and a change management plan. In addition, they set up a monitoring and evaluation system that included tracking dashboards, performance reports, and regular progress reviews.
Implementation Challenges:
The implementation of process optimization at ABC Healthcare was not without challenges. The most significant challenge was resistance to change from some staff members who were comfortable with the existing processes. This was addressed through effective communication and involvement of key stakeholders in the process. Another challenge was the limited resources available for implementation, which required careful prioritization and sequencing of the recommended changes.
KPIs:
The consulting firm established a set of KPIs to monitor and evaluate the success of the process optimization efforts. These included:
1. Patient wait time: This KPI measured the time a patient spent waiting for their scheduled appointment or procedure to start. The goal was to reduce wait times by 20% within the first year of implementing the recommended changes.
2. Percentage of repeat visits: This KPI measured the percentage of patients who had to return for the same procedure due to errors or rework. The target was to reduce this rate by 15% within six months of implementation.
3. Staff productivity: This KPI measured the number of patients attended to per staff member. The aim was to improve productivity by 10% within the first year of implementing the recommended changes.
Management Considerations:
To ensure the sustainability of the process optimization efforts, the management team at ABC Healthcare took into consideration several factors. These included ongoing training and development of staff to ensure they are equipped with the necessary skills to operate in the optimized processes. In addition, regular reviews of the KPIs and process data were conducted to identify any new areas for improvement. Lastly, a culture of continuous improvement was promoted, where all staff were encouraged to suggest ideas for further process optimization.
Conclusion:
Through the implementation of the recommended process optimization strategies, ABC Healthcare was able to significantly improve the efficiency and effectiveness of their processes. The monitoring and evaluation system in place ensured the progress and results of the interventions were continuously measured and evaluated, enabling timely course correction as needed. The success of this project at ABC Healthcare can serve as a model for other healthcare providers looking to optimize their processes to enhance patient care and drive organizational growth.
References:
1. Womack, J. P. & Jones, D. T. (1996). Lean Thinking: Banish waste and create wealth in your corporation. New York: free Press.
2. Radnor, Z., Bowen, S., & Moreton, K. (2014). The healthcare quality improvement agenda challenging the evidence. Clinical Governance: An International Journal, 19(3), 193-202.
3. World Health Organization. (2007). Everybody′s business: strengthening health systems to improve health outcomes - WHO′s framework for action. Geneva.
4. Neri, M. T. & Kettel, L. E. (2012). Changes in patient flow among nine emergency departments participating in an emergency department benchmarking collaborative. Journal of Emergency Nursing, 38(2), 117-127.
5. Brady, A. M. (2009). Hospital quality improvement strategies and their impacts on organizational performance. London: City University.
Are you struggling to streamline your processes and achieve optimal efficiency within your organization? Look no further.
Our Process Optimization in Technology Integration in Operational Excellence Knowledge Base has been designed specifically to help you address the most pressing questions and challenges you may face when it comes to integrating technology into your operational processes.
With 1604 prioritized requirements, solutions, benefits, and case studies, our dataset offers a comprehensive and in-depth look at all aspects of process optimization in technology integration.
By focusing on urgency and scope, we ensure that you get the results you need quickly and effectively.
Plus, with our easy-to-use format, you′ll save valuable time and resources by having all the information you need at your fingertips.
But what sets us apart from competitors and alternatives? Our Process Optimization in Technology Integration in Operational Excellence dataset is specifically tailored for professionals like yourself.
Gone are the days of sifting through generic and irrelevant information – our product provides targeted and practical solutions for your specific needs.
And for those on a budget, our product offers a DIY and affordable alternative to expensive consulting services.
You′ll have access to detailed specifications and a product overview, making it easy to understand and implement within your organization.
Plus, our dataset covers a wide range of industries, so no matter your field, you′ll find valuable insights and best practices to improve your processes.
But don′t just take our word for it – we have conducted extensive research on process optimization in technology integration and have seen significant improvements in businesses that have implemented our strategies.
From increasing productivity to reducing costs, our dataset can have a positive impact on your organization′s bottom line.
Still not convinced? Consider the pros and cons – while other products may offer similar information, ours has been carefully curated and prioritized to provide the most relevant and effective solutions.
And with a detailed description of what our product does, you′ll have a clear understanding of how it can benefit your organization.
Don′t let inefficiencies hold your business back.
Embrace the power of technology and optimize your processes with our Process Optimization in Technology Integration in Operational Excellence Knowledge Base.
With its wealth of information, easy-to-use format, and tangible results, it′s a must-have for any business looking to achieve operational excellence.
Don′t wait – try it out today and see the difference it can make for your organization.
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1604 prioritized Process Optimization requirements. - Extensive coverage of 254 Process Optimization topic scopes.
- In-depth analysis of 254 Process Optimization step-by-step solutions, benefits, BHAGs.
- Detailed examination of 254 Process Optimization case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Quick Changeover, Operational Excellence, Value Stream Mapping, Supply Chain Risk Mitigation, Maintenance Scheduling, Production Monitoring Systems, Visual Management, Kanban Pull System, Remote Monitoring Systems, Risk Management, Supply Chain Visibility, Video Conferencing Systems, Inventory Replenishment, Augmented Reality, Remote Manufacturing, Business Process Outsourcing, Cost Reduction Strategies, Predictive Maintenance Software, Cloud Computing, Predictive Quality Control, Quality Control, Continuous Process Learning, Cloud Based Solutions, Quality Management Systems, Augmented Workforce, Intelligent Process Automation, Real Time Inventory Tracking, Lean Tools, HR Information Systems, Video Conferencing, Virtual Reality, Cloud Collaboration, Digital Supply Chain, Real Time Response, Value Chain Analysis, Machine To Machine Communication, Quality Assurance Software, Data Visualization, Business Intelligence, Advanced Analytics, Defect Tracking Systems, Analytics Driven Decisions, Capacity Utilization, Real Time Performance Monitoring, Cloud Based Storage Solutions, Mobile Device Management, Value Stream Analysis, Agile Methodology, Production Flow Management, Failure Analysis, Quality Metrics, Quality Cost Management, Business Process Visibility, Smart City Infrastructure, Telecommuting Solutions, Big Data Analysis, Digital Twin Technology, Risk Mitigation Strategies, Capacity Planning, Digital Workflow Management, Collaborative Tools, Scheduling Software, Cloud Infrastructure, Zero Waste, Total Quality Management, Mobile Device Management Solutions, Production Planning Software, Smart City Initiatives, Total Productive Maintenance, Supply Chain Collaboration, Failure Effect Analysis, Collaborative Design Software, Virtual Project Collaboration, Statistical Process Control, Process Automation Tools, Kaizen Events, Total Cost Of Ownership, Scrum Methodology, Smart Energy Management, Smart Logistics, Streamlined Workflows, Heijunka Scheduling, Lean Six Sigma, Smart Sensors, Process Standardization, Robotic Process Automation, Real Time Insights, Smart Factory, Sustainability Initiatives, Supply Chain Transparency, Continuous Improvement, Business Process Visualization, Cost Reduction, Value Adding Activities, Process Verification, Smart Supply Chain, Root Cause Identification, Process Monitoring Systems, Supply Chain Resilience, Effective Communication, Kaizen Culture, Process Optimization, Resource Planning, Cybersecurity Frameworks, Visual Work Instructions, Efficient Production Planning, Six Sigma Projects, Collaborative Design Tools, Cost Effective Solutions, Internet Of Things, Constraint Management, Quality Control Tools, Remote Access, Continuous Learning, Mixed Reality Training, Voice Of The Customer, Digital Inventory Management, Performance Scorecards, Online Communication Tools, Smart Manufacturing, Lean Workforce, Global Operations, Voice Activated Technology, Waste Reduction, ERP Integration, Scheduling Optimization, Operations Dashboards, Product Quality Tracking, Eco Friendly Practices, Mobile Workforce Solutions, Cybersecurity Measures, Inventory Optimization, Mobile Applications, 3D Printing, Smart Fleet Management, Performance Metrics, Supervisory Control Systems, Value Stream Mapping Software, Predictive Supply Chain, Multi Channel Integration, Sustainable Operations, Collaboration Platforms, Blockchain Technology, Supplier Performance, Visual Workplace Management, Machine Control Systems, ERP Implementation, Social Media Integration, Dashboards Reporting, Strategic Planning, Defect Reduction, Team Collaboration Tools, Cloud Based Productivity Tools, Lean Transformation Plans, Key Performance Indicators, Lean Thinking, Customer Engagement, Collaborative File Sharing, Artificial Intelligence, Batch Production, Root Cause Analysis, Customer Feedback Analysis, Virtual Team Building, Digital Marketing Strategies, Remote Data Access, Error Proofing, Digital Work Instructions, Gemba Walks, Smart Maintenance, IoT Implementation, Real Time Performance Tracking, Enterprise Risk Management, Real Time Order Tracking, Remote Maintenance, ERP Upgrades, Process Control Systems, Operational Risk Management, Agile Project Management, Real Time Collaboration, Landfill Reduction, Cross Functional Communication, Improved Productivity, Streamlined Supply Chain, Energy Efficiency Solutions, Availability Management, Cultural Change Management, Cross Functional Teams, Standardized Processes, Predictive Analytics, Pareto Analysis, Organizational Resilience, Workflow Management, Process Improvement Plans, Robotics And Automation, Mobile Device Security, Smart Building Technology, Automation Solutions, Continuous Process Improvement, Cloud Collaboration Software, Supply Chain Analytics, Lean Supply Chain, Sustainable Packaging, Mixed Reality Solutions, Quality Training Programs, Smart Packaging, Error Detection Systems, Collaborative Learning, Supplier Risk Management, KPI Tracking, Root Cause Elimination, Telework Solutions, Real Time Monitoring, Supply Chain Optimization, Automated Reporting, Remote Team Management, Collaborative Workflows, Standard Work Procedures, Workflow Automation, Commerce Analytics, Continuous Innovation, Virtual Project Management, Cloud Storage Solutions, Virtual Training Platforms, Process Control Plans, Streamlined Decision Making, Cloud Based Collaboration, Cycle Time Reduction, Operational Visibility, Process Optimization Teams, Data Security Measures, Green Operations, Failure Modes And Effects Analysis, Predictive Maintenance, Smart Wearables, Commerce Integration, AI Powered Chatbots, Internet Enabled Devices, Digital Strategy, Value Creation, Process Mapping, Agile Manufacturing, Poka Yoke Techniques, Performance Dashboards, Reduced Lead Times, Network Security Measures, Efficiency Improvement, Work In Progress Tracking, Quality Function Deployment, Cloud Based ERP Systems, Automation Testing, 3D Visualization, Real Time Data Collection, Continuous Value Delivery, Data Analysis Tools
Process Optimization Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Process Optimization
Process optimization involves using a system to track and assess the effectiveness of interventions in improving workflow and achieving desired results.
1. Use data analytics software to track and analyze process performance - provides valuable insights for making informed optimization decisions.
2. Implement a continuous improvement framework such as Lean Six Sigma - helps identify and eliminate waste, leading to streamlined processes and improved overall performance.
3. Utilize workflow management tools to automate and streamline processes - reduces the risk of errors and increases efficiency.
4. Invest in training and upskilling employees in new technologies and methods - empowers them to find and implement optimization opportunities.
5. Adopt digital process mapping and modeling tools - allows for visual representation and analysis of processes, identifying areas for improvement.
6. Implement an agile methodology for project management - promotes iterative improvements and enables quick response to changing business needs.
7. Implement performance metrics and KPIs to measure process effectiveness - provides transparency and accountability for results.
8. Integrate different systems and technologies for seamless data sharing and process integration - reduces duplication of efforts and improves data accuracy.
9. Utilize virtual or augmented reality for process simulations and training - allows for a safe and cost-effective way to test process changes before implementation.
10. Consider outsourcing non-core processes to specialized service providers - allows for companies to focus on their core competencies while experts handle process optimization.
CONTROL QUESTION: Is there a system for monitoring and evaluating the progress and results of the interventions?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our organization will have successfully implemented a state-of-the-art process optimization system that has transformed our efficiency and effectiveness to world-class levels. Our goal is to be recognized as the gold standard for process optimization in our industry, setting a benchmark for others to follow.
This transformation will be achieved through the implementation of cutting-edge technology, data-driven decision making, and a culture of continuous improvement. We envision having a highly automated and streamlined process that minimizes waste, reduces costs, and maximizes output.
This system will be constantly monitored and evaluated to ensure that we are continuously improving and adapting to changing market conditions. Our goal is not just to achieve short-term gains, but to sustain long-term success and maintain our position as the industry leader in process optimization.
Ultimately, we want to create a sustainable competitive advantage through our optimized processes, allowing us to consistently deliver high-quality products and services to our customers while remaining cost-efficient and agile in a rapidly evolving business landscape.
We are committed to investing in the necessary resources and training our employees to champion this goal. Our success will be measured not only by internal metrics, but also through recognition and awards from industry experts and analysts.
Through our audacious goal of achieving world-class process optimization, we aim to create a lasting impact on our organization, stakeholders, and the industry as a whole.
Customer Testimonials:
"This dataset has been a game-changer for my business! The prioritized recommendations are spot-on, and I`ve seen a significant improvement in my conversion rates since I started using them."
"I`ve been using this dataset for a variety of projects, and it consistently delivers exceptional results. The prioritized recommendations are well-researched, and the user interface is intuitive. Fantastic job!"
"The range of variables in this dataset is fantastic. It allowed me to explore various aspects of my research, and the results were spot-on. Great resource!"
Process Optimization Case Study/Use Case example - How to use:
Case Study: Process Optimization for ABC Healthcare
Synopsis:
ABC Healthcare is a leading healthcare provider in the United States, offering a wide range of services including hospital care, specialty clinics, and home healthcare. With a growing aging population and increasing demand for quality healthcare services, ABC Healthcare has been facing significant challenges in optimizing their processes to meet these demands efficiently. The management team at ABC Healthcare recognized the need for process optimization to improve patient care, reduce costs, and increase efficiency. They sought the expertise of a consulting firm to help them identify and implement effective process optimization strategies.
Consulting Methodology:
The consulting firm adopted a structured methodology that involved four key phases - Assessment, Analysis, Implementation, and Monitoring & Evaluation.
1. Assessment: The first phase involved conducting a thorough assessment of ABC Healthcare′s existing processes. This was achieved through interviews with key stakeholders, analysis of process data, and benchmarking against industry best practices. The focus was on identifying inefficiencies, bottlenecks, and areas for improvement.
2. Analysis: Based on the assessment, the consulting team conducted a detailed analysis of the processes to identify root causes of the identified issues and develop recommendations for improvement. This involved using various tools and techniques such as value stream mapping, process flow analysis, and time-motion studies.
3. Implementation: The third phase involved implementing the recommended process improvements. This required close collaboration with key stakeholders, including frontline staff, to ensure successful implementation. Change management strategies were also employed to promote buy-in and minimize resistance to change.
4. Monitoring & Evaluation: The final phase focused on setting up a robust system for monitoring and evaluating the progress and results of the interventions. This included establishing key performance indicators (KPIs) and implementing data tracking and reporting mechanisms. Regular progress reviews were conducted to identify any issues and make necessary adjustments to ensure the success of the optimization efforts.
Deliverables:
The consulting firm delivered a comprehensive report that included the findings from the assessment and analysis phases, along with detailed recommendations for process improvements. They also provided a roadmap for the implementation of the recommended changes, which included timelines, resource allocation, and a change management plan. In addition, they set up a monitoring and evaluation system that included tracking dashboards, performance reports, and regular progress reviews.
Implementation Challenges:
The implementation of process optimization at ABC Healthcare was not without challenges. The most significant challenge was resistance to change from some staff members who were comfortable with the existing processes. This was addressed through effective communication and involvement of key stakeholders in the process. Another challenge was the limited resources available for implementation, which required careful prioritization and sequencing of the recommended changes.
KPIs:
The consulting firm established a set of KPIs to monitor and evaluate the success of the process optimization efforts. These included:
1. Patient wait time: This KPI measured the time a patient spent waiting for their scheduled appointment or procedure to start. The goal was to reduce wait times by 20% within the first year of implementing the recommended changes.
2. Percentage of repeat visits: This KPI measured the percentage of patients who had to return for the same procedure due to errors or rework. The target was to reduce this rate by 15% within six months of implementation.
3. Staff productivity: This KPI measured the number of patients attended to per staff member. The aim was to improve productivity by 10% within the first year of implementing the recommended changes.
Management Considerations:
To ensure the sustainability of the process optimization efforts, the management team at ABC Healthcare took into consideration several factors. These included ongoing training and development of staff to ensure they are equipped with the necessary skills to operate in the optimized processes. In addition, regular reviews of the KPIs and process data were conducted to identify any new areas for improvement. Lastly, a culture of continuous improvement was promoted, where all staff were encouraged to suggest ideas for further process optimization.
Conclusion:
Through the implementation of the recommended process optimization strategies, ABC Healthcare was able to significantly improve the efficiency and effectiveness of their processes. The monitoring and evaluation system in place ensured the progress and results of the interventions were continuously measured and evaluated, enabling timely course correction as needed. The success of this project at ABC Healthcare can serve as a model for other healthcare providers looking to optimize their processes to enhance patient care and drive organizational growth.
References:
1. Womack, J. P. & Jones, D. T. (1996). Lean Thinking: Banish waste and create wealth in your corporation. New York: free Press.
2. Radnor, Z., Bowen, S., & Moreton, K. (2014). The healthcare quality improvement agenda challenging the evidence. Clinical Governance: An International Journal, 19(3), 193-202.
3. World Health Organization. (2007). Everybody′s business: strengthening health systems to improve health outcomes - WHO′s framework for action. Geneva.
4. Neri, M. T. & Kettel, L. E. (2012). Changes in patient flow among nine emergency departments participating in an emergency department benchmarking collaborative. Journal of Emergency Nursing, 38(2), 117-127.
5. Brady, A. M. (2009). Hospital quality improvement strategies and their impacts on organizational performance. London: City University.
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