Retail Services Toolkit

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Confirm your organization assesses the adequacy and strength of controls in Consumer Retail Services through analysis of key numerical information, analyzes the risk reward trade off, and recommends management action to ensure a stable risk profile.

More Uses of the Retail Services Toolkit:

  • Steer: net platform project in Retail Services client.

  • Orchestrate: full development of operational Risk Management programs in consumer Retail Services, ensuring it is fit for purpose in a retail business while adhering to the operational risk framework.

  • Confirm your project ensures there are effective operational Risk Management programs and/or controls in place at each of the Consumer Retail Services significant or material vendors.

  • Confirm your organization oversees the adequacy and strength of the Control Environment throughout Consumer Retail Services and recommends management action to ensure the operational risk profile supports the achievement of Business Objectives.

  • Secure that your strategy creates and maintains standards and processes for the execution of operational risk programs in Consumer Retail Services.

  • Be certain that your design provides Management Oversight, analysis, and monitoring of all Control Environment information pertaining to Consumer Retail Services.

  • Confirm your enterprise assesses the adequacy and strength of controls in Consumer Retail Services, analyzes the risk reward trade off, and recommends management action to ensure a stable risk profile.

  • Supervise: proactively identify, measure, and analyze operational risks in consumer Retail Services, providing mitigation strategies where appropriate.

  • Align operational risk activities with other assessment activities to ensure Consumer Retail Services assessment units receive a fully coordinated assessment of operational risks.

  • Manage: implement the operational risk framework in consumer Retail Services and where applicable.

  • Ensure the effective implementation and execution of Operational Risk programs in Consumer Retail Services.

  • Drive the implementation of operational risk tolerance limits for consumer Retail Services and Key Risk Indicators.


Save time, empower your teams and effectively upgrade your processes with access to this practical Retail Services Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Retail Services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Retail Services specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Retail Services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Retail Services improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What measurements are possible, practicable and meaningful?

  2. Is there any existing Retail Services governance structure?

  3. How is the way you as the leader think and process information affecting your organizational culture?

  4. Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Retail Services process, are the records needed as inputs to the Retail Services process available?

  5. Does Retail Services analysis isolate the fundamental causes of problems?

  6. Does management have the right priorities among projects?

  7. How can the phases of Retail Services development be identified?

  8. Is a Retail Services breakthrough on the horizon?

  9. Retail Services Risk decisions: whose call is it?

  10. What are the Retail Services design outputs?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Retail Services book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Retail Services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Retail Services Self-Assessment and Scorecard you will develop a clear picture of which Retail Services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Retail Services Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Retail Services projects with the 62 implementation resources:

  • 62 step-by-step Retail Services Project Management Form Templates covering over 1500 Retail Services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Retail Services project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Retail Services Project Team have enough people to execute the Retail Services Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Retail Services Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Retail Services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Retail Services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Retail Services project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Retail Services project with this in-depth Retail Services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Retail Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Retail Services and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Retail Services investments work better.

This Retail Services All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.