Attention all service delivery professionals!
Are you tired of sifting through various resources and struggling to figure out the most important questions to ask for efficient service delivery? Look no further than our Service Delivery Improvement and Service Delivery Plan Knowledge Base.
Our dataset consists of 1576 prioritized requirements, solutions, benefits, results and real-life case studies, all carefully curated to provide you with the best information for improving your service delivery.
And the best part? It′s all in one centralized location, making it easy for you to access and navigate.
What sets our Service Delivery Improvement and Service Delivery Plan Knowledge Base apart from competitors and alternatives is its depth and breadth of information.
We have done the research for you, compiling the most essential questions to ask for optimal results by urgency and scope.
Our product is designed specifically for professionals in the service delivery industry, making it the perfect tool for streamlining your processes and improving overall efficiency.
Not only is our product affordable, but it also offers a DIY approach for those looking to take control and implement their own improvements.
With a detailed overview of the product specifications and type compared to semi-related products, you can be confident in the value and effectiveness of our Service Delivery Improvement and Service Delivery Plan Knowledge Base.
By utilizing our product, you can expect to see numerous benefits for your business.
From increased efficiency and streamlined processes to improved customer satisfaction, our dataset covers all aspects of service delivery and provides valuable insights to help you achieve success.
Don′t just take our word for it - our comprehensive research on service delivery improvement and service delivery plans speaks for itself.
You can trust that our knowledge base is backed by thorough analysis and top-notch expertise.
Investing in our Service Delivery Improvement and Service Delivery Plan Knowledge Base is a smart decision for any business looking to enhance their service delivery.
With its affordability and ease of use, it is a valuable asset for businesses of all sizes and industries.
So why wait? Upgrade your service delivery today and experience the benefits for yourself.
Get your hands on our Service Delivery Improvement and Service Delivery Plan Knowledge Base now and take your business to the next level.
But hurry, this deal won′t last forever.
Get it now and watch your service delivery soar!
How do you better engage meaningfully and effectively with consumers and other key stakeholders in health service planning, delivery and quality improvement? Which process model provides best practice guidelines on the delivery in to the live operational environment of modified services required by organization?
Service Delivery Improvement
Service delivery improvement involves actively involving consumers and key stakeholders in health service planning, delivery, and quality improvement to ensure meaningful and effective engagement.
1. Conduct regular surveys and focus groups to gather feedback from consumers and stakeholders: Helps identify areas for improvement and ensures their needs and preferences are considered.
2. Implement a consumer and stakeholder engagement plan with clear goals and strategies: Streamlines the process and increases efficiency in communication and involvement.
3. Utilize social media and online platforms to share information, gather feedback and engage with a wider audience: Increases accessibility and allows for real-time communication.
4. Develop a patient advocacy program to represent the voices of consumers and ensure their perspectives are incorporated into decision-making: Increases transparency and builds trust between the organization and its consumers.
5. Offer training and education opportunities for consumers and stakeholders on health service planning, delivery and quality improvement: Encourages active participation and empowers individuals to be involved in the process.
6. Establish a dedicated feedback mechanism for consumers and stakeholders to share their experiences and suggestions: Allows for continuous improvement and addresses any issues or concerns in a timely manner.
7. Partner with community organizations and local leaders to gather insights and collaborate on service delivery improvements: Enhances community involvement and addresses specific needs of the local population.
8. Develop a communication plan to keep consumers and stakeholders informed about service delivery plans and progress: Increases transparency and promotes engagement and buy-in from all parties involved.
9. Conduct regular reviews and evaluations of service delivery processes and outcomes to make necessary adjustments: Ensures continuous improvement and addresses any issues promptly.
10. Incorporate diversity and inclusion principles in all aspects of service planning and delivery: Promotes equal access and equity in healthcare services for all consumers, regardless of their background or identity.
CONTROL QUESTION: How do you better engage meaningfully and effectively with consumers and other key stakeholders in health service planning, delivery and quality improvement?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, my big hairy audacious goal for Service Delivery Improvement is to establish a comprehensive, collaborative, and patient-centered approach to engaging with consumers and key stakeholders in health service planning, delivery, and quality improvement.
At the core of this goal is the belief that healthcare is a partnership between patients, providers, and other stakeholders. Thus, my goal is to create a culture of involvement and inclusivity where all parties are actively engaged and valued in the decision-making process.
To achieve this goal, I envision a multifaceted approach that utilizes technology, education, and collaboration. This would involve developing a user-friendly digital platform that allows patients to share feedback, suggestions, and concerns directly with healthcare providers and relevant stakeholders. This platform would also provide real-time data and insights on patient experiences to inform decision-making and quality improvement initiatives.
In addition, I aim to promote health literacy and consumer empowerment through targeted education programs and workshops for patients and community members. These initiatives would strive to bridge the gap between patients and healthcare providers, promoting open and honest communication.
Lastly, collaboration would be a key component in achieving this goal. This would involve establishing partnerships with patient advocacy groups, community organizations, and other key stakeholders to facilitate meaningful engagement and ensure that the voices of all parties are heard.
Ultimately, my goal is to create a healthcare system where all individuals feel heard, valued, and empowered to take an active role in their own health and well-being. By fostering a culture of inclusivity, collaboration, and continuous improvement, we can strive towards better health outcomes for all.
"I love A/B testing. It allows me to experiment with different recommendation strategies and see what works best for my audience."
Synopsis:
The client is a regional health service provider that has been facing challenges in engaging meaningfully and effectively with consumers and other key stakeholders in health service planning, delivery, and quality improvement. The lack of effective communication and involvement of stakeholders has led to a decline in the quality of services and a decrease in consumer satisfaction. The senior management team has recognized the importance of addressing this issue and has reached out to a consulting firm to improve their service delivery and stakeholder engagement strategies.
Consulting Methodology:
The consulting firm follows a four-step approach to address the client′s challenges:
1. Understanding the Current State: The first step is to gather data and gain an understanding of the current state of stakeholder engagement within the organization. This involves conducting interviews with key stakeholders, reviewing existing communication channels, and analyzing consumer feedback.
2. Identifying Gaps and Opportunities: Based on the findings from the first step, the consulting team identifies gaps and opportunities for improvement. This includes evaluating the effectiveness of existing communication channels and identifying areas where stakeholders can be more involved in the decision-making process.
3. Developing a Stakeholder Engagement Strategy: The next step is to develop a comprehensive stakeholder engagement strategy that outlines the communication channels, methods for involving stakeholders in decision-making processes, and strategies to enhance consumer satisfaction. This strategy is developed in collaboration with the client′s senior management team to ensure alignment with the organization′s goals and objectives.
4. Implementation and Monitoring: The final step involves implementing the stakeholder engagement strategy and monitoring its effectiveness. The consulting team works closely with the client′s internal teams to ensure successful implementation and provides training and support as needed. Regular progress reviews are conducted to monitor the impact of the strategy and make adjustments as necessary.
Deliverables:
1. Current state analysis report
2. Stakeholder engagement strategy document
3. Communication plan outlining key communication channels and messaging
4. Training materials for internal teams
5. Progress review reports
Implementation Challenges:
The implementation of the stakeholder engagement strategy may face some challenges, including resistance from internal stakeholders who are accustomed to the current processes, limited resources and funding, and difficulty in aligning all stakeholders′ expectations. To address these challenges, the consulting team will work closely with the client′s senior management to gain buy-in and support for the new strategy. They will also ensure that the strategy is realistic and can be implemented within the organization′s available resources.
KPIs:
1. Increase in consumer satisfaction levels
2. Improved communication channels and feedback mechanisms
3. Increase in stakeholder involvement in decision-making processes
4. Increase in quality of services provided
5. Reduction in complaints and negative feedback from consumers and stakeholders.
Management Considerations:
The successful implementation of the stakeholder engagement strategy requires strong commitment and support from the organization′s senior management. The management team will need to ensure that the strategy is integrated into the organization′s culture and that all employees are aware of their roles and responsibilities in engaging with stakeholders effectively. Continuous monitoring and evaluation of the strategy will also be essential to identify areas for improvement and make necessary adjustments.
Citations:
1. Effective Stakeholder Engagement: A guide to meaningful consultation. Deloitte, 2019, https://www2.deloitte.com/uk/en/pages/public-sector/articles/effective-stakeholder-engagement.html.
2. Improving Stakeholder Engagement in Healthcare Organizations. Bain and Company, 2020, https://www.bain.com/insights/improving-stakeholder-engagement-in-healthcare-organizations/.
3. Stakeholder Engagement Strategies for Effective Healthcare Communication. Frost and Sullivan, 2020, https://ww2.frost.com/files/2020/01/Stakeholder-Engagement-Strategies-for-Effective-Healthcare-Communication.pdf.
4. Improving Consumer Experience in Healthcare through Stakeholder Engagement. McKinsey and Company, 2019, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/improving-consumer-experience-in-healthcare-through-stakeholder-engagement.
5. Effective Stakeholder Engagement in Quality Improvement in Healthcare. BMJ Quality & Safety, vol. 24, no. 8, 2015, https://qualitysafety.bmj.com/content/24/8/529.
Are you tired of sifting through various resources and struggling to figure out the most important questions to ask for efficient service delivery? Look no further than our Service Delivery Improvement and Service Delivery Plan Knowledge Base.
Our dataset consists of 1576 prioritized requirements, solutions, benefits, results and real-life case studies, all carefully curated to provide you with the best information for improving your service delivery.
And the best part? It′s all in one centralized location, making it easy for you to access and navigate.
What sets our Service Delivery Improvement and Service Delivery Plan Knowledge Base apart from competitors and alternatives is its depth and breadth of information.
We have done the research for you, compiling the most essential questions to ask for optimal results by urgency and scope.
Our product is designed specifically for professionals in the service delivery industry, making it the perfect tool for streamlining your processes and improving overall efficiency.
Not only is our product affordable, but it also offers a DIY approach for those looking to take control and implement their own improvements.
With a detailed overview of the product specifications and type compared to semi-related products, you can be confident in the value and effectiveness of our Service Delivery Improvement and Service Delivery Plan Knowledge Base.
By utilizing our product, you can expect to see numerous benefits for your business.
From increased efficiency and streamlined processes to improved customer satisfaction, our dataset covers all aspects of service delivery and provides valuable insights to help you achieve success.
Don′t just take our word for it - our comprehensive research on service delivery improvement and service delivery plans speaks for itself.
You can trust that our knowledge base is backed by thorough analysis and top-notch expertise.
Investing in our Service Delivery Improvement and Service Delivery Plan Knowledge Base is a smart decision for any business looking to enhance their service delivery.
With its affordability and ease of use, it is a valuable asset for businesses of all sizes and industries.
So why wait? Upgrade your service delivery today and experience the benefits for yourself.
Get your hands on our Service Delivery Improvement and Service Delivery Plan Knowledge Base now and take your business to the next level.
But hurry, this deal won′t last forever.
Get it now and watch your service delivery soar!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1576 prioritized Service Delivery Improvement requirements. - Extensive coverage of 212 Service Delivery Improvement topic scopes.
- In-depth analysis of 212 Service Delivery Improvement step-by-step solutions, benefits, BHAGs.
- Detailed examination of 212 Service Delivery Improvement case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Service Review, Capacity Planning, Service Recovery Plan, Service Escalation, Deployment Strategy, Ticket Management, Resource Allocation Strategies, Service Delivery Plan, Risk Assessment, Terms And Conditions, Outage Management, Preventative Measures, Workload Distribution, Knowledge Transfer, Service Level Agreements, Continuous Monitoring, Service Delivery Model, Contingency Plans, Technology Adoption, Service Recovery, Approval Process, Application Development, Data Architecture, Service Management, Continued Focus, Service Mapping, Trend Analysis, Service Uptime, End To End Processes, Service Architecture, Service Risk, Service Delivery Improvement, Idea Generation, Improved Efficiencies, Task Tracking, Training Programs, Action Plan, Service Scope, Error Management, Service Maintenance, Task Prioritization, Market Analysis, Ticket Resolution, Service Development, Service Agreement, Risk Identification, Service Change, Service Catalog, Organizational Alignment, Service Desk, Service Governance, Service Delivery, Service Audit, Data Legislation, Task Delegation, Dashboard Creation, Team Scheduling, Performance Metrics, Social Impact, Continuous Assessment, Service efficiency improvement, Service Transition, Detailed Strategies, Change Control, Service Security, Service Lifecycle, Internal Audit, Service Assessment, Service Target Audience, Contract Negotiation, Request Management, Procurement Process, Consumer Decision Making, Business Impact Analysis, Demand Forecasting, Process Streamlining, Root Cause Analysis, Service Performance, Service Design, Budget Management, Service Incident, SLA Compliance, Problem Resolution, Needs And Wants, Quality Assurance, Strategic Focus, Community Engagement, Service Coordination, Clear Delivery, Governance Structure, Diversification Approach, Service Integration, User Support, Workflow Automation, Service Implementation, Feedback Collection, Proof Of Delivery, Resource Utilization, Service Orientation, Business Continuity, Systems Review, Team Self-Evaluation, Delivery Timelines, Service Automation, Service Execution, Staffing Process, Data Analysis, Service Response, Knowledge Sharing, Service Knowledge, Capacity Building, Service Collaborations, Service Continuity, Performance Evaluation, Customer Satisfaction, Last Mile Delivery, Streamlined Processes, Deployment Plan, Incident Management, Knowledge Management, Service Reliability, Project Transition Plan, Service Evaluation, Time Management, Service Expansion, Service Quality, Query Management, Ad Supported Models, CMDB Integration, Master Plan, Workflow Management, Object tracking, Release Notes, Enterprise Solution Delivery, Product Roadmap, Continuous Improvement, Interoperability Testing, ERP Service Level, Service Analysis, Request Processing, Process Alignment, Key Performance Indicators, Validation Process, Approval Workflow, System Outages, Partnership Collaboration, Service Portfolio, Code Set, Management Systems, Service Integration and Management, Task Execution, Accessible Design, Service Communication, Audit Preparation, Service Reporting, Service Strategy, Regulatory Requirements, Leadership Skills, Release Roadmap, Service Delivery Approach, Standard Operating Procedures, Policy Enforcement, Collaboration Framework, Transit Asset Management, Service Innovation, Rollout Strategy, Benchmarking Study, Service Fulfillment, Service Efficiency, Stakeholder Engagement, Benchmarking Results, Service Request, Cultural Alignment, Information Sharing, Service Optimization, Process Improvement, Workforce Planning, Information Technology, Right Competencies, Transition Plan, Responsive Leadership, Root Cause Identification, Cost Reduction, Team Collaboration, Vendor Management, Capacity Constraints, IT Staffing, Service Compliance, Customer Support, Feedback Analysis, Issue Resolution, Architecture Framework, Performance Review, Timely Delivery, Service Tracking, Project Management, Control System Engineering, Escalation Process, Resource Management, Service Health Check, Service Standards, IT Service Delivery, Regulatory Impact, Resource Allocation, Knowledge Base, Service Improvement Plan, Process Documentation, Cost Control, Risk Mitigation, ISO 27799, Referral Marketing, Disaster Recovery
Service Delivery Improvement Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Service Delivery Improvement
Service delivery improvement involves actively involving consumers and key stakeholders in health service planning, delivery, and quality improvement to ensure meaningful and effective engagement.
1. Conduct regular surveys and focus groups to gather feedback from consumers and stakeholders: Helps identify areas for improvement and ensures their needs and preferences are considered.
2. Implement a consumer and stakeholder engagement plan with clear goals and strategies: Streamlines the process and increases efficiency in communication and involvement.
3. Utilize social media and online platforms to share information, gather feedback and engage with a wider audience: Increases accessibility and allows for real-time communication.
4. Develop a patient advocacy program to represent the voices of consumers and ensure their perspectives are incorporated into decision-making: Increases transparency and builds trust between the organization and its consumers.
5. Offer training and education opportunities for consumers and stakeholders on health service planning, delivery and quality improvement: Encourages active participation and empowers individuals to be involved in the process.
6. Establish a dedicated feedback mechanism for consumers and stakeholders to share their experiences and suggestions: Allows for continuous improvement and addresses any issues or concerns in a timely manner.
7. Partner with community organizations and local leaders to gather insights and collaborate on service delivery improvements: Enhances community involvement and addresses specific needs of the local population.
8. Develop a communication plan to keep consumers and stakeholders informed about service delivery plans and progress: Increases transparency and promotes engagement and buy-in from all parties involved.
9. Conduct regular reviews and evaluations of service delivery processes and outcomes to make necessary adjustments: Ensures continuous improvement and addresses any issues promptly.
10. Incorporate diversity and inclusion principles in all aspects of service planning and delivery: Promotes equal access and equity in healthcare services for all consumers, regardless of their background or identity.
CONTROL QUESTION: How do you better engage meaningfully and effectively with consumers and other key stakeholders in health service planning, delivery and quality improvement?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, my big hairy audacious goal for Service Delivery Improvement is to establish a comprehensive, collaborative, and patient-centered approach to engaging with consumers and key stakeholders in health service planning, delivery, and quality improvement.
At the core of this goal is the belief that healthcare is a partnership between patients, providers, and other stakeholders. Thus, my goal is to create a culture of involvement and inclusivity where all parties are actively engaged and valued in the decision-making process.
To achieve this goal, I envision a multifaceted approach that utilizes technology, education, and collaboration. This would involve developing a user-friendly digital platform that allows patients to share feedback, suggestions, and concerns directly with healthcare providers and relevant stakeholders. This platform would also provide real-time data and insights on patient experiences to inform decision-making and quality improvement initiatives.
In addition, I aim to promote health literacy and consumer empowerment through targeted education programs and workshops for patients and community members. These initiatives would strive to bridge the gap between patients and healthcare providers, promoting open and honest communication.
Lastly, collaboration would be a key component in achieving this goal. This would involve establishing partnerships with patient advocacy groups, community organizations, and other key stakeholders to facilitate meaningful engagement and ensure that the voices of all parties are heard.
Ultimately, my goal is to create a healthcare system where all individuals feel heard, valued, and empowered to take an active role in their own health and well-being. By fostering a culture of inclusivity, collaboration, and continuous improvement, we can strive towards better health outcomes for all.
Customer Testimonials:
"I love A/B testing. It allows me to experiment with different recommendation strategies and see what works best for my audience."
"Kudos to the creators of this dataset! The prioritized recommendations are spot-on, and the ease of downloading and integrating it into my workflow is a huge plus. Five stars!"
"I`ve been searching for a dataset that provides reliable prioritized recommendations, and I finally found it. The accuracy and depth of insights have exceeded my expectations. A must-have for professionals!"
Service Delivery Improvement Case Study/Use Case example - How to use:
Synopsis:
The client is a regional health service provider that has been facing challenges in engaging meaningfully and effectively with consumers and other key stakeholders in health service planning, delivery, and quality improvement. The lack of effective communication and involvement of stakeholders has led to a decline in the quality of services and a decrease in consumer satisfaction. The senior management team has recognized the importance of addressing this issue and has reached out to a consulting firm to improve their service delivery and stakeholder engagement strategies.
Consulting Methodology:
The consulting firm follows a four-step approach to address the client′s challenges:
1. Understanding the Current State: The first step is to gather data and gain an understanding of the current state of stakeholder engagement within the organization. This involves conducting interviews with key stakeholders, reviewing existing communication channels, and analyzing consumer feedback.
2. Identifying Gaps and Opportunities: Based on the findings from the first step, the consulting team identifies gaps and opportunities for improvement. This includes evaluating the effectiveness of existing communication channels and identifying areas where stakeholders can be more involved in the decision-making process.
3. Developing a Stakeholder Engagement Strategy: The next step is to develop a comprehensive stakeholder engagement strategy that outlines the communication channels, methods for involving stakeholders in decision-making processes, and strategies to enhance consumer satisfaction. This strategy is developed in collaboration with the client′s senior management team to ensure alignment with the organization′s goals and objectives.
4. Implementation and Monitoring: The final step involves implementing the stakeholder engagement strategy and monitoring its effectiveness. The consulting team works closely with the client′s internal teams to ensure successful implementation and provides training and support as needed. Regular progress reviews are conducted to monitor the impact of the strategy and make adjustments as necessary.
Deliverables:
1. Current state analysis report
2. Stakeholder engagement strategy document
3. Communication plan outlining key communication channels and messaging
4. Training materials for internal teams
5. Progress review reports
Implementation Challenges:
The implementation of the stakeholder engagement strategy may face some challenges, including resistance from internal stakeholders who are accustomed to the current processes, limited resources and funding, and difficulty in aligning all stakeholders′ expectations. To address these challenges, the consulting team will work closely with the client′s senior management to gain buy-in and support for the new strategy. They will also ensure that the strategy is realistic and can be implemented within the organization′s available resources.
KPIs:
1. Increase in consumer satisfaction levels
2. Improved communication channels and feedback mechanisms
3. Increase in stakeholder involvement in decision-making processes
4. Increase in quality of services provided
5. Reduction in complaints and negative feedback from consumers and stakeholders.
Management Considerations:
The successful implementation of the stakeholder engagement strategy requires strong commitment and support from the organization′s senior management. The management team will need to ensure that the strategy is integrated into the organization′s culture and that all employees are aware of their roles and responsibilities in engaging with stakeholders effectively. Continuous monitoring and evaluation of the strategy will also be essential to identify areas for improvement and make necessary adjustments.
Citations:
1. Effective Stakeholder Engagement: A guide to meaningful consultation. Deloitte, 2019, https://www2.deloitte.com/uk/en/pages/public-sector/articles/effective-stakeholder-engagement.html.
2. Improving Stakeholder Engagement in Healthcare Organizations. Bain and Company, 2020, https://www.bain.com/insights/improving-stakeholder-engagement-in-healthcare-organizations/.
3. Stakeholder Engagement Strategies for Effective Healthcare Communication. Frost and Sullivan, 2020, https://ww2.frost.com/files/2020/01/Stakeholder-Engagement-Strategies-for-Effective-Healthcare-Communication.pdf.
4. Improving Consumer Experience in Healthcare through Stakeholder Engagement. McKinsey and Company, 2019, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/improving-consumer-experience-in-healthcare-through-stakeholder-engagement.
5. Effective Stakeholder Engagement in Quality Improvement in Healthcare. BMJ Quality & Safety, vol. 24, no. 8, 2015, https://qualitysafety.bmj.com/content/24/8/529.
Security and Trust:
- Secure checkout with SSL encryption Visa, Mastercard, Apple Pay, Google Pay, Stripe, Paypal
- Money-back guarantee for 30 days
- Our team is available 24/7 to assist you - support@theartofservice.com
About the Authors: Unleashing Excellence: The Mastery of Service Accredited by the Scientific Community
Immerse yourself in the pinnacle of operational wisdom through The Art of Service`s Excellence, now distinguished with esteemed accreditation from the scientific community. With an impressive 1000+ citations, The Art of Service stands as a beacon of reliability and authority in the field.Our dedication to excellence is highlighted by meticulous scrutiny and validation from the scientific community, evidenced by the 1000+ citations spanning various disciplines. Each citation attests to the profound impact and scholarly recognition of The Art of Service`s contributions.
Embark on a journey of unparalleled expertise, fortified by a wealth of research and acknowledgment from scholars globally. Join the community that not only recognizes but endorses the brilliance encapsulated in The Art of Service`s Excellence. Enhance your understanding, strategy, and implementation with a resource acknowledged and embraced by the scientific community.
Embrace excellence. Embrace The Art of Service.
Your trust in us aligns you with prestigious company; boasting over 1000 academic citations, our work ranks in the top 1% of the most cited globally. Explore our scholarly contributions at: https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blokdyk
About The Art of Service:
Our clients seek confidence in making risk management and compliance decisions based on accurate data. However, navigating compliance can be complex, and sometimes, the unknowns are even more challenging.
We empathize with the frustrations of senior executives and business owners after decades in the industry. That`s why The Art of Service has developed Self-Assessment and implementation tools, trusted by over 100,000 professionals worldwide, empowering you to take control of your compliance assessments. With over 1000 academic citations, our work stands in the top 1% of the most cited globally, reflecting our commitment to helping businesses thrive.
Founders:
Gerard Blokdyk
LinkedIn: https://www.linkedin.com/in/gerardblokdijk/
Ivanka Menken
LinkedIn: https://www.linkedin.com/in/ivankamenken/
