Service Delivery Manager Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Manager Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery Manager related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery Manager specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Delivery Manager Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery Manager improvements can be made.

Examples; 10 of the 995 standard requirements:

  1. Is your organization looking for ways to reduce the complexity of patch management, device discovery/inventory, software distribution, security enforcement, data migration and image provisioning?

  2. What are the indications regarding the cost-effectiveness of service delivery modalities and policies that were developed or supported by various program interventions?

  3. What client demands are being expressed or anticipated around globalization of service delivery models, transparency, integration of systems and process redesign?

  4. Will information from the impact evaluation inform the decision on whether the activity should receive sustained funding at different implementation stages?

  5. What training is needed for all personnel to support the transition to cultural safety at the dual scales of the individual employee and your organization?

  6. What key resources do your value propositions, distribution channels, end-user relationships, revenue streams and partnership relationships require?

  7. What would a literature search on the relation between service delivery methodology and project schedule, budget, safety and quality suggest?

  8. Which descriptions best characterizes your organizations adoption and use of information technology and IT service delivery models?

  9. How do you improve service quality and efficiency through a self-service service catalog and automated service request fulfillment?

  10. What resources do you need to deliver your value proposition, reach your end users, generate revenues and build your partnerships?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Delivery Manager book in PDF containing 995 requirements, which criteria correspond to the criteria in...

Your Service Delivery Manager self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Delivery Manager Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery Manager areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Delivery Manager Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery Manager projects with the 62 implementation resources:

  • 62 step-by-step Service Delivery Manager Project Management Form Templates covering over 1500 Service Delivery Manager project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Lessons Learned: How complete and timely were the materials you were provided to decide whether to proceed from one Service Delivery Manager project lifecycle phase to the next?

  2. Cost Management Plan: Have stakeholder accountabilities & responsibilities been clearly defined?

  3. Cost Baseline: Will the Service Delivery Manager project fail if the change request is not executed?

  4. Human Resource Management Plan: Are staff skills known and available for each task?

  5. Project Performance Report: To what degree do members articulate the goals beyond the team membership?

  6. Procurement Audit: Did your organization identify the full contract value and include options and provisions for renewals?

  7. Scope Management Plan: Have the scope, objectives, costs, benefits and impacts been communicated to all involved and/or impacted stakeholders and work groups?

  8. Procurement Audit: Did the chosen procedure ensure fair competition and transparency?

  9. Planning Process Group: Explanation: is what the Service Delivery Manager project intents to solve a hard question?

  10. Formal Acceptance: General estimate of the costs and times to complete the Service Delivery Manager project?

 
Step-by-step and complete Service Delivery Manager Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Delivery Manager project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Delivery Manager project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Delivery Manager project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Delivery Manager project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Delivery Manager project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Delivery Manager project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Delivery Manager project with this in-depth Service Delivery Manager Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Delivery Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Delivery Manager and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery Manager investments work better.

This Service Delivery Manager All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.