Service Standards Toolkit

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Manage Service Standards: Environmental Planning and natural resources specialization.

More Uses of the Service Standards Toolkit:

  • Make sure that your organization maintains quality service by enforcing quality and Customer Service Standards, analyzing and resolving quality and Customer Service problems, and recommending system improvements.

  • Provide attentive, insightful, and efficient service to all callers while maintaining a high level of client Service Standards.

  • Ensure your business demonstrates consistency in evaluating Sales and Service Standards and effectively communicates to the management team to be used in the feedback and formal education process of associates.

  • Liaise between facility stakeholders to ensure high Customer Service Standards with all suppliers and stakeholders, promoting transparency and accountability across all necessary arrangements.

  • Standardize Service Standards: work assigned accounts effectively and efficiently in accordance with all policies and regulations to maintain production and Customer Service Standards.

  • Monitor performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and Customer Service Standards; identifying and resolving problems; determining system and Process Improvements.

  • Manage work with the General management to develop action plans, measuring and analyzing results, with a focus on productivity, quality and Customer Service Standards, and resolving problems.

  • Put up quotes and process data in an efficient manner in line with Service Standards.

  • Manage to develop a Learning And Development culture where teamwork, empowerment, and trust are encouraged through coaching, performance measurement, and People Development in order to meet your organizations visions and values whilst maintaining superior Customer Service Standards.

  • Be accountable for implementing dignity memorial Service Standards for all locations to ensure that every customer contact point exceeds the customers expectations and ensuring staff and facilities demonstrate an environment of service excellence.

  • Establish Service Standards: security officers maintain the highest levels of integrity, courage and Service Standards.

  • Ensure Service Desk slas and Customer Service Standards are defined, communicated and met with focus on Continuous Improvement over time.

  • Secure that your venture maintains quality service by analyzing and enforcing Customer Service Standards; identifies trends; recommends system improvements.

  • Systematize Service Standards: work assigned accounts effectively and efficiently in accordance with all policies and regulations to maintain production and Customer Service Standards.

  • Collaborate with your Learning And Development team in the development and implementation of sales and training budgets, Performance Metrics, KPIs and targets aligned to sales, productivity, quality, and Customer Service Standards.

  • Make sure that your organization maintains quality service by enforcing quality and Customer Service Standards, analyzing and resolving quality and Customer Service problems, and recommending system improvements.

  • Transform establish Customer Service Standards for new and emerging service channels, as Live Chat, sms messaging, AI, etc.

  • Establish Service Standards for your organization and determine if Service Standards are compatible with financial targets.

  • Confirm your organization maintains quality service by analyzing and enforcing Customer Service Standards; identifies trends; recommends system improvements.

  • Confirm your enterprise develops and implements Cost Control measures and level of Service Standards to ensure compliance with customer specifications / contract requirements for assigned building.

  • Manage the BRM establishes communication processes and channels with IT Service Providers, advocates for Cybersecurity Awareness, and provides creative and innovative solutions while working closely with all partners to ensure the potential business values are realized and optimized.

  • Ensure your project provides internal IT Organization training on the production, Data Center, and Service Management process and facilitates the necessary meetings.

  • Direct Service Standards: contribution and leading participation in a Knowledge Management system as a management of a service team.

  • Steer Service Standards: teamwork and Customer Service completes tasks given to accomplish group goal, functions as team member.

  • Provide architecture and connectivity design, workload optimization and Solution Design leveraging Platform As A Service (PaaS), Infrastructure As A Service (IaaS) and Software as a Service (SaaS) as offered by partner Cloud Solution Providers (CSPs).

  • Secure that your corporation provides quality, accurate and timely Customer Service internally and externally.

  • Methodize Service Standards: constantly monitor Industry Trends, customer behaviour to make sure that the service products are up to date and respond to the customer needs.

  • Ensure you improve; build rapport with key decision makers and provide outstanding Customer Service through developing regular sales calls and providing necessary after sale follow up to promote sell through and additional orders.

  • Develop, implement and manage reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business.

  • Formulate Service Standards: track and measure results monthly and quarterly through solid understanding and reporting of billings, end points, partners and growth potential.

  • Be certain that your organization creates, maintain, and communicates Application Architecture Standards and Procedures related to design, development, and other associated activities.

  • Manage work with facility leaders to assess, develop and implement engagement strategies (communication, recognition, employee involvement).


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Standards Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Standards related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Standards specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Standards Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Standards improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What else needs to be measured?

  2. How do you maintain Service Standards's Integrity?

  3. How do senior leaders actions reflect a commitment to the organizations Service Standards values?

  4. What creative shifts do you need to take?

  5. How often will data be collected for measures?

  6. How do you govern and fulfill your societal responsibilities?

  7. How scalable is your Service Standards solution?

  8. Is the required Service Standards data gathered?

  9. What is the overall business strategy?

  10. How do you hand over Service Standards context?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Standards book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Standards self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Standards Self-Assessment and Scorecard you will develop a clear picture of which Service Standards areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Standards Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Standards projects with the 62 implementation resources:

  • 62 step-by-step Service Standards Project Management Form Templates covering over 1500 Service Standards project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Service Standards project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Service Standards Project Team have enough people to execute the Service Standards project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Standards project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Service Standards Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Service Standards Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Standards project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Standards project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Standards project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Standards project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Standards project with this in-depth Service Standards Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Standards projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Service Standards and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Standards investments work better.

This Service Standards All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.