Service Transition Masterclass: A Step-by-Step Guide to Seamless IT Service Management
This comprehensive course is designed to equip you with the knowledge and skills necessary to successfully manage IT service transitions. Upon completion, you will receive a certificate issued by The Art of Service.Course Overview This course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications. Our expert instructors will guide you through high-quality content, and you will have the opportunity to earn a certification upon completion. The course is flexible and user-friendly, allowing you to learn at your own pace, and is accessible on mobile devices. You will also become part of a community-driven learning environment, where you will gain actionable insights and work on hands-on projects.
Course Features - Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion
- Flexible and user-friendly learning platform
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline Chapter 1: Introduction to Service Transition
Topic 1.1: Service Transition Overview
- Definition and purpose of service transition
- Scope and objectives of service transition
- Key concepts and terminology
Topic 1.2: Service Transition Processes
- Change management process
- Service asset and configuration management process
- Release and deployment management process
- Service validation and testing process
- Evaluation and management of services process
Chapter 2: Change Management
Topic 2.1: Change Management Overview
- Purpose and objectives of change management
- Scope and boundaries of change management
- Key concepts and terminology
Topic 2.2: Change Management Process
- Change request process
- Change assessment and planning process
- Change implementation process
- Change review and evaluation process
Chapter 3: Service Asset and Configuration Management
Topic 3.1: Service Asset and Configuration Management Overview
- Purpose and objectives of service asset and configuration management
- Scope and boundaries of service asset and configuration management
- Key concepts and terminology
Topic 3.2: Service Asset and Configuration Management Process
- Service asset management process
- Configuration management process
- Service asset and configuration management tools and techniques
Chapter 4: Release and Deployment Management
Topic 4.1: Release and Deployment Management Overview
- Purpose and objectives of release and deployment management
- Scope and boundaries of release and deployment management
- Key concepts and terminology
Topic 4.2: Release and Deployment Management Process
- Release planning process
- Release preparation process
- Release deployment process
- Release review and evaluation process
Chapter 5: Service Validation and Testing
Topic 5.1: Service Validation and Testing Overview
- Purpose and objectives of service validation and testing
- Scope and boundaries of service validation and testing
- Key concepts and terminology
Topic 5.2: Service Validation and Testing Process
- Service validation process
- Service testing process
- Service validation and testing tools and techniques
Chapter 6: Evaluation and Management of Services
Topic 6.1: Evaluation and Management of Services Overview
- Purpose and objectives of evaluation and management of services
- Scope and boundaries of evaluation and management of services
- Key concepts and terminology
Topic 6.2: Evaluation and Management of Services Process
- Service evaluation process
- Service management process
- Service evaluation and management tools and techniques
Chapter 7: Implementing Service Transition
Topic 7.1: Implementing Service Transition Overview
- Purpose and objectives of implementing service transition
- Scope and boundaries of implementing service transition
- Key concepts and terminology
Topic 7.2: Implementing Service Transition Process
- Service transition planning process
- Service transition implementation process
- Service transition review and evaluation process
Chapter 8: Managing Service Transition
Topic 8.1: Managing Service Transition Overview
- Purpose and objectives of managing service transition
- Scope and boundaries of managing service transition
- Key concepts and terminology
Topic 8.2: Managing Service Transition Process
- Service transition management process
- Service transition monitoring and control process
- Service transition review and evaluation process
Chapter 9: Service Transition Best Practices
Topic 9.1: Service Transition Best Practices Overview
- Purpose and objectives of service transition best practices
- Scope and boundaries of service transition best practices
,
- Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion
- Flexible and user-friendly learning platform
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline Chapter 1: Introduction to Service Transition
Topic 1.1: Service Transition Overview
- Definition and purpose of service transition
- Scope and objectives of service transition
- Key concepts and terminology
Topic 1.2: Service Transition Processes
- Change management process
- Service asset and configuration management process
- Release and deployment management process
- Service validation and testing process
- Evaluation and management of services process
Chapter 2: Change Management
Topic 2.1: Change Management Overview
- Purpose and objectives of change management
- Scope and boundaries of change management
- Key concepts and terminology
Topic 2.2: Change Management Process
- Change request process
- Change assessment and planning process
- Change implementation process
- Change review and evaluation process
Chapter 3: Service Asset and Configuration Management
Topic 3.1: Service Asset and Configuration Management Overview
- Purpose and objectives of service asset and configuration management
- Scope and boundaries of service asset and configuration management
- Key concepts and terminology
Topic 3.2: Service Asset and Configuration Management Process
- Service asset management process
- Configuration management process
- Service asset and configuration management tools and techniques
Chapter 4: Release and Deployment Management
Topic 4.1: Release and Deployment Management Overview
- Purpose and objectives of release and deployment management
- Scope and boundaries of release and deployment management
- Key concepts and terminology
Topic 4.2: Release and Deployment Management Process
- Release planning process
- Release preparation process
- Release deployment process
- Release review and evaluation process
Chapter 5: Service Validation and Testing
Topic 5.1: Service Validation and Testing Overview
- Purpose and objectives of service validation and testing
- Scope and boundaries of service validation and testing
- Key concepts and terminology
Topic 5.2: Service Validation and Testing Process
- Service validation process
- Service testing process
- Service validation and testing tools and techniques
Chapter 6: Evaluation and Management of Services
Topic 6.1: Evaluation and Management of Services Overview
- Purpose and objectives of evaluation and management of services
- Scope and boundaries of evaluation and management of services
- Key concepts and terminology
Topic 6.2: Evaluation and Management of Services Process
- Service evaluation process
- Service management process
- Service evaluation and management tools and techniques
Chapter 7: Implementing Service Transition
Topic 7.1: Implementing Service Transition Overview
- Purpose and objectives of implementing service transition
- Scope and boundaries of implementing service transition
- Key concepts and terminology
Topic 7.2: Implementing Service Transition Process
- Service transition planning process
- Service transition implementation process
- Service transition review and evaluation process
Chapter 8: Managing Service Transition
Topic 8.1: Managing Service Transition Overview
- Purpose and objectives of managing service transition
- Scope and boundaries of managing service transition
- Key concepts and terminology
Topic 8.2: Managing Service Transition Process
- Service transition management process
- Service transition monitoring and control process
- Service transition review and evaluation process
Chapter 9: Service Transition Best Practices
Topic 9.1: Service Transition Best Practices Overview
- Purpose and objectives of service transition best practices
- Scope and boundaries of service transition best practices
,
Chapter 1: Introduction to Service Transition
Topic 1.1: Service Transition Overview
- Definition and purpose of service transition
- Scope and objectives of service transition
- Key concepts and terminology
Topic 1.2: Service Transition Processes
- Change management process
- Service asset and configuration management process
- Release and deployment management process
- Service validation and testing process
- Evaluation and management of services process
Chapter 2: Change Management
Topic 2.1: Change Management Overview
- Purpose and objectives of change management
- Scope and boundaries of change management
- Key concepts and terminology
Topic 2.2: Change Management Process
- Change request process
- Change assessment and planning process
- Change implementation process
- Change review and evaluation process
Chapter 3: Service Asset and Configuration Management
Topic 3.1: Service Asset and Configuration Management Overview
- Purpose and objectives of service asset and configuration management
- Scope and boundaries of service asset and configuration management
- Key concepts and terminology
Topic 3.2: Service Asset and Configuration Management Process
- Service asset management process
- Configuration management process
- Service asset and configuration management tools and techniques
Chapter 4: Release and Deployment Management
Topic 4.1: Release and Deployment Management Overview
- Purpose and objectives of release and deployment management
- Scope and boundaries of release and deployment management
- Key concepts and terminology
Topic 4.2: Release and Deployment Management Process
- Release planning process
- Release preparation process
- Release deployment process
- Release review and evaluation process
Chapter 5: Service Validation and Testing
Topic 5.1: Service Validation and Testing Overview
- Purpose and objectives of service validation and testing
- Scope and boundaries of service validation and testing
- Key concepts and terminology
Topic 5.2: Service Validation and Testing Process
- Service validation process
- Service testing process
- Service validation and testing tools and techniques
Chapter 6: Evaluation and Management of Services
Topic 6.1: Evaluation and Management of Services Overview
- Purpose and objectives of evaluation and management of services
- Scope and boundaries of evaluation and management of services
- Key concepts and terminology
Topic 6.2: Evaluation and Management of Services Process
- Service evaluation process
- Service management process
- Service evaluation and management tools and techniques
Chapter 7: Implementing Service Transition
Topic 7.1: Implementing Service Transition Overview
- Purpose and objectives of implementing service transition
- Scope and boundaries of implementing service transition
- Key concepts and terminology
Topic 7.2: Implementing Service Transition Process
- Service transition planning process
- Service transition implementation process
- Service transition review and evaluation process
Chapter 8: Managing Service Transition
Topic 8.1: Managing Service Transition Overview
- Purpose and objectives of managing service transition
- Scope and boundaries of managing service transition
- Key concepts and terminology
Topic 8.2: Managing Service Transition Process
- Service transition management process
- Service transition monitoring and control process
- Service transition review and evaluation process
Chapter 9: Service Transition Best Practices
Topic 9.1: Service Transition Best Practices Overview
- Purpose and objectives of service transition best practices
- Scope and boundaries of service transition best practices ,