Software Support Toolkit

Downloadable Resources, Instant Access

Orchestrate Software Support: directly manage the internal creative team and contractors in the creation of on brand, effective advertising materials to drive revenue supporting the marketing strategy while ensuring adherence to budget.

More Uses of the Software Support Toolkit:

  • Provide hardware and Software Support for all desktop, laptop, and other mobile users, to established standards and IT Service Level Agreement.

  • It knowledge on general connectivity, network integration of devices, wireless protocols, Mobile Network technologies, Software Support and Cybersecurity standards.

  • Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).

  • Warrant that your organization leads the procurement, installation, maintenance, operations, and Performance Management of IT equipment and Software Supporting Network Infrastructure and numerous Business Applications.

  • Be certain that your business leads the procurement, installation, maintenance, operations, and Performance Management of IT equipment and Software Supporting Network Infrastructure and numerous Business Applications.

  • Be certain that your organization provides hardware and Software Support for servers, virtualization infrastructure, Virtual Desktop Infrastructure, and Operating System environments.

  • Head Software Support: IT knowledge on general connectivity, network integration of devices, wireless protocols, Mobile Network technologies, Software Support and Cybersecurity standards.

  • Identify Software Support: direct and manage hardware, Operating System, and Software Support for networks, network equipment, servers, storage systems, Firewalls, routers, and other Networking Devices.

  • Manage work with cross functional teams to provide Software Support for Manufacturing and Field Service needs.

  • Make sure that your organization provides hardware and Software Support for servers, Virtualization infrastructure, Virtual Desktop Infrastructure, and Operating System environments.

  • Assure your team provides hardware and Software Support services to enable Business Productivity on user devices.

  • Enter and maintain accurate Customer Data in proprietary software system.

  • Develop Software Support: centrally manage all hardware and software license agreements, communication agreements and vendor contracts.

  • Head Software Support: interface with hardware/software leads, Software Engineers, Quality Assurance to achieve program objectives in accordance with program schedule.

  • Lead Software Support: Software Engineering (Full Stack web).

  • Establish Software Support: conduct hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

  • Mentor teams in Best Practices around cloud Software Development Process, architecture practices, Design Patterns and software implementation Ensure the solution and technical features are delivered according to the requirements, specification and the deliverables are on time and with high quality.

  • Assure your project complies; DevOps engineers are IT professionals who collaborate with Software Developers, systems engineers and other IT staff members to do server Configuration Management and manage code releases.

  • Be certain that your team complies; requirements interpretation to understand the core needs of thE Business that an accurate software Solution Design can be realized efficiently.

  • Maintain Effective Communication with the project Software Engineers on project limitation, capability, performance requirement and hardware interface changes.

  • Stay updated on software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in Problem Resolution.

  • Organize Software Support: default management activities are time critical, varied and sensitive in nature and you develop software solutions to automate activities.

  • Evaluate and/or research hardware and/or software solutions and provide feedback to Project Team or higher level staff.

  • Guide Software Support: Software Quality Assurance testing definition and execution.

  • Confirm your corporation provides Application Software development services or Technical Support typically in a defined project.

  • Configure software builds and automated deployments to non production and Production Environments.

  • Be accountable for designing of mechanical systems and micron precision tools using 3D modeling software as Solidwork and Rapidly prototyping designs with 3D Printing.

  • Perform powerbuilder update/upgrade to make software build functionality compatible with Windows 10.

  • Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications.

  • Analyze highly complex business requirements; generate Technical Specifications to design or redesign Complex Software components and applications.

  • Ensure you allocate; lead the existing network of Change Champions to better leverage the talents, drive engagement, and utilize the team as a critical support mechanism in the employee adoption of organizational initiatives and program or project related changes.

  • Confirm your organization as part of Commercial Operations, the Sales Enablement organization focuses on the success of your selling resources by defining Sales Strategies and sales force design; providing competency programs; developing commercial messaging; implementing modern sales processes; and managing change.


Save time, empower your teams and effectively upgrade your processes with access to this practical Software Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Software Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Software Support specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Software Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Software Support improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What potential environmental factors impact the Software Support effort?

  2. Think about the people you identified for your Software Support project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

  3. How can the value of Software Support be defined?

  4. What resources go in to get the desired output?

  5. What is the output?

  6. Do Software Support benefits exceed costs?

  7. How do you hand over Software Support context?

  8. What should you measure to verify efficiency gains?

  9. Whom do you really need or want to serve?

  10. Have changes been properly/adequately analyzed for effect?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Software Support book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Software Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Software Support Self-Assessment and Scorecard you will develop a clear picture of which Software Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Software Support Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Software Support projects with the 62 implementation resources:

  • 62 step-by-step Software Support Project Management Form Templates covering over 1500 Software Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Software Support project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Software Support Project Team have enough people to execute the Software Support project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Software Support project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Software Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Software Support Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Software Support project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Software Support project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Software Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Software Support project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Software Support project with this in-depth Software Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Software Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Software Support and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Support investments work better.

This Software Support All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.