Systems Support Toolkit

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Audit Systems Support: implement extensive coordination between business groups and the IT delivery teams working on internal IT projects in areas like Order Management, eCommerce, Point of Sale etc.

More Uses of the Systems Support Toolkit:

  • Perform security design review and regular Security Assessments (analyze, assess, and remediate) to ensure Systems Supporting your product lines meet the established Software Design standards.

  • Ensure you establish; lead with expertise in IT Internal Controls and applicability with regards to Financial Reporting and Information Systems Support processes.

  • Head Systems Support: you are an expert in identifying, evaluating, and minimizing risk to IT Systems Supporting the corporate mission.

  • Analyze adopt and maintain new technologies/Systems Supporting data acquisition, integration and reporting activities to be adopted by one or more research programs.

  • Support operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, Systems Support, incident and Problem Resolution, software installation, and upgrades.

  • Be certain that your organization performs and oversees server administration, Network Administration, server operations, core Systems Support, virtualization, storage, Data Center, and Application Support services.

  • Confirm your enterprise provides multi tiered Systems Support and administration and monitors the overall ERP environment.

  • Systematize Systems Support: design, test, implement, and support complex Systems Supporting your organizations critical business functions.

  • Establish that your organization provides operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, Systems Support, incident and Problem Resolution, software installation, and upgrades.

  • Ensure you transform; lead Systems Support analyzing Order Management lead systems.

  • Assure your planning maintains up to date inventory of Production Applications, code revision history and systems, third party interfaces, software licenses, and Systems Support contacts and information for all assigned systems.

  • Ensure you champion; lead Systems Support teams, perform network Penetration Tests, application Vulnerability Assessment scans and Risk Assessment review.

  • Confirm your organization provides end to end Information Systems Support to users across your organization to ensure timely and accurate Problem Resolution.

  • Apply logistics knowledge to perform various tasks related to the planning, development, implementation, and management of a comprehensive, affordable, and effective Systems Support strategy.

  • Devise Systems Support: together with your partners, you build self sustaining systems that serve everyone and deliver lasting results.

  • Be accountable for building security strategies, firewalls and systems unique to your organization, encompassing your data, systems, hardware, components and networks.

  • Identify Systems Support: proactively identify audit and compliance access related issues to reduce the risk of security exposures on the support systems and work with various teams to implement the improvements.

  • Integrate new Systems And Processes with existing ones in partnership with internal and business stakeholders to ensure that systems provided meet the long term Business Objectives.

  • Coordinate assessment of current and future Enterprise Systems with IT and, if appropriate, coordinate development of new Business Requirements.

  • Be accountable for implementing failure reporting and Corrective Actions systems (FRACAS) process and interpreting statistical data derived from failure data to determine root cause and Corrective Actions to eliminate failure modes.

  • Steer Systems Support: through collaboration with team members, develop and implement Data Collection systems and other strategies that optimize statistical efficiency and Data Quality.

  • Automate security Testing Tools, monitor network and systems for security breaches and develop strategies to respond to and recover from a security breach.

  • Confirm your organization uses expertise to lead efforts to identify, evaluate, and use Emerging Technologies in the domain of data systems that meet feasibility, performance and governance.

  • Arrange that your design complies; implements and administers enterprise wide Document Management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.

  • Meet internal demand for supporting new core banking systems and increasing functionality for existing integrations.

  • Ensure you have knowledge about Software Test Automation, business IT systems as operating systems, data bases and (web) technologies.

  • Provide support and ensure reliability of end user technologies, Systems And Processes according to established procedures and industry Best Practices.

  • Supervise Systems Support: Full Stack/Back End development bringing a systems perspective to delivering Full Stack software centric applications built on Drupal.

  • Provide Systems Engineering support for the implementation and execution of requirements that have been gathered and developed from different stakeholders to support the integration of capabilities and review processes as policy compliance and governance.

  • Pilot Systems Support: overall responsibility for Network Operations and maintenance of all systems to ensure compliance with your guidelines.

  • Control Systems Support: work closely with all levels of enterprise services to deploy and support your mainframe infrastructure and application stack.

  • Be certain that your project develops, and implements processes for Quality Control of data sets and data use, Data Security, data sharing, and Data Access, and creates and maintains a Data Dictionary.


Save time, empower your teams and effectively upgrade your processes with access to this practical Systems Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Systems Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Systems Support specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Systems Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Systems Support improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What is the overall business strategy?

  2. What, related to, Systems Support processes does your organization outsource?

  3. Is there a high likelihood that any recommendations will achieve their intended results?

  4. What is the total fixed cost?

  5. How do you keep the momentum going?

  6. Operational - will it work?

  7. Who owns what data?

  8. What methods do you use to gather Systems Support data?

  9. Who controls the risk?

  10. Is there any way to speed up the process?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Systems Support book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Systems Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Systems Support Self-Assessment and Scorecard you will develop a clear picture of which Systems Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Systems Support Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Systems Support projects with the 62 implementation resources:

  • 62 step-by-step Systems Support Project Management Form Templates covering over 1500 Systems Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Systems Support project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Systems Support Project Team have enough people to execute the Systems Support project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Systems Support project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Systems Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Systems Support Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Systems Support project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Systems Support project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Systems Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Systems Support project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Systems Support project with this in-depth Systems Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Systems Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Systems Support and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Systems Support investments work better.

This Systems Support All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.