What does the Transforming Business Operations course cover?
Transforming Business Operations is covered here in 10 modules: Introduction to Shared Services: Defining Shared Services, Types of Shared Services, Assessing Feasibility: Conducting a feasibility study, Developing a feasibility report, Building a Business Case: Developing a financial model, Estimating costs and benefits and 7 more.
How do you approach Transforming Business Operations step by step?
The work is sequenced in 10 stages. It starts with Introduction to Shared Services: Defining Shared Services, Types of Shared Services, moves through Assessing Feasibility: Conducting a feasibility study, Developing a feasibility report and Building a Business Case: Developing a financial model, Estimating costs and benefits, and ends at Governance and Compliance: Monitoring and reporting on, Developing a governance framework.
What is in Module 1 of the Transforming Business Operations course?
Module 1 is Introduction to Shared Services: Defining Shared Services, Types of Shared Services. It works through Defining Shared Services, Benefits of Shared Services, Types of Shared Services and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Transforming Business Operations course delivered?
The Transforming Business Operations course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Transforming Business Operations course cost?
The Transforming Business Operations course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Centre Toolkit, HR Shared Service Centre Toolkit, HR Shared Service Centre Tools Toolkit, HR Shared Service Centre Implementation and Optimization.
More answers: what you get with every course, refund policy, all help answers.
Transforming Business Operations: A Step-by-Step Guide to Implementing a Shared Services Centre
Course Overview
This comprehensive course provides a step-by-step guide to implementing a Shared Services Centre, enabling businesses to transform their operations and achieve significant cost savings, improved efficiency, and enhanced customer satisfaction.Course Objectives
- Understand the concept of Shared Services and its benefits
- Learn how to assess the feasibility of implementing a Shared Services Centre
- Develop a business case for Shared Services implementation
- Design and implement a Shared Services Centre
- Measure and evaluate the performance of a Shared Services Centre
Course Outline
Module 1. Introduction to Shared Services: Defining Shared Services, Types of Shared Services
- Defining Shared Services
- Benefits of Shared Services
- Types of Shared Services
- Shared Services operating models
Module 2. Assessing Feasibility: Conducting a feasibility study, Developing a feasibility report
- Assessing organizational readiness
- Conducting a feasibility study
- Identifying potential risks and challenges
- Developing a feasibility report
Module 3. Building a Business Case: Developing a financial model, Estimating costs and benefits
- Defining the business case for Shared Services
- Estimating costs and benefits
- Developing a financial model
- Presentation and approval of the business case
Module 4. Designing the Shared Services Centre: Developing a service catalog
- Defining the Shared Services Centre's mission and vision
- Designing the organizational structure
- Developing a service catalog
- Creating a technology infrastructure plan
Module 5. Implementing the Shared Services Centre: Establishing a project team
- Developing an implementation plan
- Establishing a project team
- Managing change and communication
- Monitoring and controlling implementation progress
Module 6. Measuring and Evaluating Performance: Defining performance metrics
- Defining performance metrics
- Developing a performance measurement framework
- Collecting and analyzing data
- Reporting and evaluating performance
Module 7. Continuous Improvement: Developing a plan, Identifying areas for improvement
- Identifying areas for improvement
- Developing a continuous improvement plan
- Implementing changes and monitoring progress
- Evaluating the effectiveness of continuous improvement efforts
Module 8. Change Management and Communication: Understanding the importance of
- Understanding the importance of change management and communication
- Developing a change management plan
- Creating a communication strategy
- Implementing change management and communication plans
Module 9. Technology and Systems: Developing a technology strategy
- Understanding the role of technology in Shared Services
- Developing a technology strategy
- Selecting and implementing technology solutions
- Integrating technology with existing systems
Module 10. Governance and Compliance: Monitoring and reporting on, Developing a governance framework
- Understanding governance and compliance requirements
- Developing a governance framework
- Establishing compliance policies and procedures
- Monitoring and reporting on governance and compliance
Certificate of Completion
Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven and interactive discussions
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking