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Customer Service

Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.

There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Scheme has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.

So, How Does the Pathway Work?

Customer Service Foundation

(No Exam)

Foundation Boxshot

Customer Service Intermediate

(5 Exams)

You must take 5 of the 8 Intermediate Courses below:

Customer Service and Call Centres

Customer Relationship Management

Customer Service and Sales

Communication Strategies

Conflict Resolution

Public Speaking & Delivering Presentations


Decision Making & Public Speaking.

 Customer Service Expert

(1 Exam)



How do I achieve my Expert certification?

You must have a minimum of 22 points to achieve your expert certification.

Customer Service Foundation eLearning Program (2 points) + 5 x Customer Service Intermediate Exams (3 points each). Customer Service Expert Exam (5 points)

Total: 22 Points

Each course provides preparation for the exams and successful candidates receive a certificate.

What is included in a Certification Kit?

Unlimited Access to the PDF Textbook

90 Days access to the eLearning Program

How much do the exams cost?

Each exam is $75 each and can be purchased from our store.