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The Art of Service Standard Requirements Self Assessments

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20Q Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

20Q Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical 20Q Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any 20Q related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated 20Q specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the 20Q Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 748 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which 20Q improvements can be made.

Examples; 10 of the 748 standard requirements:

  1. Why should we expend time and effort to implement measurement?

  2. Would you rather sell to knowledgeable and informed customers or to uninformed customers?

  3. Why is it important to have senior management support for a 20Q project?

  4. What tools were most useful during the improve phase?

  5. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

  6. Why Measure?

  7. What threat is 20Q addressing?

  8. How do we ensure that implementations of 20Q products are done in a way that ensures safety?

  9. Which functions and people interact with the supplier and or customer?

  10. What problems are you facing and how do you consider 20Q will circumvent those obstacles?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the 20Q book in PDF containing 748 requirements, which criteria correspond to the criteria in...

Your 20Q self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the 20Q Self-Assessment and Scorecard you will develop a clear picture of which 20Q areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough 20Q Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 20Q projects with the 62 implementation resources:

  • 62 step-by-step 20Q Project Management Form Templates covering over 6000 20Q project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: What potential impact does the 20Q project have on the stakeholder?

  2. Procurement Audit: Is the procurement function/unit organized the most appropriate way taking into consideration the actual tasks which the department has to carry out?

  3. Planning Process Group: In what way has the 20Q project come up with innovative measures for problem-solving?

  4. Human Resource Management Plan: Is there a set of procedures defining the scope, procedures, and deliverables defining quality control?

  5. Activity Cost Estimates: Does the activity rely on a common set of tools to carry it out?

  6. Team Performance Assessment: Is there a particular method of data analysis that you would recommend as a means of demonstrating that method variance is not of great concern for a given dataset?

  7. Human Resource Management Plan: Are procurement deliverables arriving on time and to specification?

  8. Initiating Process Group: The 20Q project you are managing has nine stakeholders. How many channel of communications are there between these stakeholders?

  9. Cost Management Plan: Do 20Q project teams & team members report on status / activities / progress?

  10. Cost Management Plan: Are any non-compliance issues that exist due to State practices communicated to the State?

 
Step-by-step and complete 20Q Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 20Q project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 20Q project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 20Q project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 20Q project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 20Q project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 20Q project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any 20Q project with this in-depth 20Q Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose 20Q projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in 20Q and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make 20Q investments work better.

This 20Q All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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