This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Change Proposal by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Change Proposal and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Change Proposal approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Change Proposal Toolkit Includes the following 9 resources:
1.File: 01 Change Policy.doc - Summary: In the real world, IT change management is simply one change management process which may be at play in any scenario: change management processes owned and managed by customers, suppliers, and even internal processes for projects can also exist and require some interface with the IT change management process. Wordcount: 1968
2.File: 01 Service Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)?Wordcount: 4027
3.File: PM7.2.8 Form PM-09.doc - Summary: When the analysis has been completed by the assigned analyst, and the cost, schedule, and resource needs are identified, the management team will submit the change to executive management and/or project oversight agencies for review.Wordcount: 756
4.File: Service Operation Functions Fact Sheet.txt - Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
5.File: Service Operation Processes Fact Sheet.txt - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB Î«_so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 4768
6.File: Example Contents of Change Documentation.doc - Summary: As a RFC proceeds through its lifecycle, the change document, related records and related configuration items are updates in the Configuration Management System, so there is visibility of status. Wordcount: 451
7.File: Types of Change Request.doc - Summary: Request for Change to Service or service definitionWordcount: 127
8.File: Help Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g., registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)?Wordcount: 3661
9.File: Event Mgmt Mindmaps.txt - Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Change Proposal.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Change Proposal toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Change Proposal
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget