The Ecab Toolkit

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This toolkit provides a wide variety of resources to boost your understanding and ability to implement Ecab in your organization with 3 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Ecab by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

 

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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Ecab and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Ecab approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.

The Complete Ecab Toolkit Includes the following 3 resources:

1.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.Wordcount: 3326

2.File: Roles and Responsibilities.doc - Summary: The levels of authorization for a particular type of change should be judged by the type, size or risk of the change, e.g. changes in a large enterprise that affect several distributed sites may need to be authorized by a higher-level change authority such as a Global change Board of the Board of Directors.Wordcount: 421

3.File: Change Manager.txt - Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area.Wordcount: 492

This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Ecab.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Ecab toolkit:

1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Ecab

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget