This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Pdca by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Pdca and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Pdca approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Pdca Toolkit Includes the following 17 resources:
1.File: 03 Metrics and Reports.doc - Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer.Wordcount: 5292
2.File: 00 Introduction to CSI Toolkit.ppt - Summary: Within this toolkit you, will find lots of useful information that will not only help you to update your knowledge and understanding of the new Continual Service Improvement phase and accompanying processes, but also provide you with relevant bonus materials and practical, usable materials for use within your working environment.Wordcount: 245
3.File: 03 Continual Improvement Process.ppt - Summary: An assessment for ISO/IEC 20000 is a capability assessment; it shows whether or not the requirements of ISO/IEC 20000 are being met.Wordcount: 1074
4.File: 04 Continual versus Continuous Improvement.docx - Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization.Wordcount: 1206
5.File: ISO 20000 FAQs.doc - Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
6.File: ISO 27000 Presentation.ppt - Summary: ISO/IEC 17799 is a code of practice, not a suitable basis for an Wordcount: 824
7.File: Starter Kit Document.doc - Summary: Firstly let us start with a common understanding of the term business process as used in this document - Î«_a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary actionÎ«_. Wordcount: 17548
8.File: SixSigma Starter Kit Document.txt - Summary: Firstly let us start with a common understanding of the term business process as used in this document - Î«_a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary actionÎ«_. Wordcount: 18117
9.File: COBIT Presentation.ppt - Summary: ISACA is an international professional, technical and education organisation dedicated to being a recognised global leader in IT governance, security, control and assurance.Wordcount: 590
10.File: Building a Business Case.doc - Summary: The recent history of service management and other changes in your organization must not be ignored as they will influence the decision on an ISO/IEC 20000 business case. Wordcount: 3820
11.File: ISO 20000 FAQ's.doc - Summary: ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 3065
12.File: ISO IEC 20000 Presentation.ppt - Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.Î«_Wordcount: 2671
13.File: Management Commitment & Co-ordination Presentation.ppt - Summary: A good report should include metrics that show the effectiveness, speed and predictability of a process to enable the audience to assess how well the process has been implemented. Wordcount: 2546
14.File: Terms and Definitions and acronyms.doc - Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
15.File: BRM Metrics and Reports.doc - Summary: The reports should be reviewed to give structure and logic to how the metrics are presented Î«_ this may well lead to changes in what is reported and will lead to changes in what is reported and will lead to more benefits.Wordcount: 2206
16.File: Certifying Information Security Management Systems Overview.docx - Summary: So, we see systems defined with very different areas of focus such as enterprise management, environment, health, safety, quality, web content, personnel, risk and many other topics; and with different emphasis on security factors such as the well-known triad of confidentiality, integrity, availability, or on topics such as privacy or product assurance. Wordcount: 1663
17.File: 08 Catalog Maintenance and Improvement.doc - Summary: Since the catalog also references documentation and information from other sources, changes to those sources should also be controlled through the change management process, and the impact to the service catalog, as a result of those changes, must be assessed. Wordcount: 857
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Pdca.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Pdca toolkit:
1. Contains 17 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Pdca
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget