The Service Catalogue Management Toolkit

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This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Catalogue Management in your organization with 3 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Catalogue Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

 

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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Catalogue Management and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Catalogue Management approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation or management.

The Complete Service Catalogue Management Toolkit Includes the following 3 resources:

1.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc - Summary: Ensuring that all changes are assessed for their impact on service levels, including SLAΫ’—_s, OLAΫ’—_s and underpinning contracts, including attendance at Change Advisory Board meetings Ϋ’—_ if appropriateWordcount: 375

2.File: Service Catalogue Management Intro Presentation.ppt - Summary: Provide practical and user friendly documents for you to use within your organization.Wordcount: 130

3.File: Service Catalogue Management - Roles & Responsibilities.doc - Summary: Ensuring that all operational services and all services being prepared for operational running are recorded within the Service CatalogueWordcount: 92

This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Catalogue Management.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Service Catalogue Management toolkit:

1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Catalogue Management

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget