Application Support Toolkit

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Engage in digital applications development, risk technology, Middleware, Mainframe applications, Non Mainframe applications, Analytic Model Development and Application support activities to meet specific Business Needs of user areas and to test systems to ensure integrity of deliverables.

More Uses of the Application Support Toolkit:

  • Ensure Knowledge Management and continuous service improvement and be accountable for the application support operations to end users and business stakeholders.

  • Develop and communicate Cloud Security Policies And Standards, and advocate compliance with Application Development, application support, and vendor support teams.

  • Provide application support by debugging code, fixes, bugs and integrated modules during engineering and integration phase in all environments.

  • Troubleshoot corporate application anomalies and fix data, user and application issues by coordinating activities across technical, end user and corporate application support teams.

  • Warrant that your organization provides Business Process and functional application support to team members and plans goals for the team in conjunction with corporate goals and objectives.

  • Manage work with a Lead development regarding application support, helping to oversee the communication, analysis, testing, and implementation as the need arises.

  • Systematize: through your team of talented technologists, you provide solution and Service Delivery, technology platforms managements, and optimization and application support excellence.

  • Collaborate and consult with application support teams to fully understand database requirements, issues, and concerns and to maintain database operations according to Service Level Agreements.

  • Confirm your Organization Designs and oversees your organizations application support, process development, and Process Improvement programs.

  • Initiate: proactively seek to minimize potential application support problems through Root Cause Analysis, analysis of outputs from aggregated monitoring and diagnostic tool, reviewing knowledge base, and understanding the context of incidents across the team.

  • Collaborate with is application supPort Management and application support team in testing new reports and analytics for validation, accuracy and usability; create Test Plans and scripts for system and User Acceptance Testing.

  • Assure your organization serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems with Managed Service Providers.

  • Ensure Continuous Delivery of IT services by monitoring system performance, directing production application support and adhering to Service Level Agreements with end users.

  • Secure that your organization performs and oversees server administration, Network Administration, server operations, core systems support, virtualization, storage, Data Center, and application support services.

  • Formulate: work closely with the Application Systems Analysis, System Technician, System Administration, Application Development, and Helpdesk Specialists for application integration and application support.

  • Manage work on initiatives focused on Continuous Improvement of the application support model and associated processes using appropriate technologies.

  • Provide second level application support, coordinating the involvement of business, development, infrastructure, and / or partnering applications in Problem Resolution.

  • Manage and report on application support activities and operations processes Incident Management, Problem Management, Change Management etc.

  • Develop: partner with other technology leaders to establish architectural patterns, increase application supportability, improve Service Levels, and adhere to security standards.

  • Collaborate with end users, application support personnel and development staff when researching potential solutions and systems integration.

  • Manage: wfm application support and analytics or operational management where needed to resolve process bottlenecks and/or other obstacles.

  • Analyze and report overall test status, sampling criteria and results along with defect management patterns impacting application support.

  • Ensure you raise; understand and engage in Agile, SCRUM and Lean principles and techniques to deliver high quality, value driven, operationally efficient application support solutions.

  • Provide professional project Management Consulting and execution support for IT infrastructure, application support and operational projects.

  • Be accountable for the quality of application support for the assigned Market access and Revenue Management applications.


Save time, empower your teams and effectively upgrade your processes with access to this practical Application Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Application Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Application Support specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Application Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Application Support improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How much time will different groups need to devote to planning, implementation and dissemination of evaluation findings, and how much time and effort will be needed to ensure buy in and uptake?

  2. What role and impact on the evaluation will additional functionality and capability for the Application Developers and the application support teams be viewed as a part of the solution?

  3. Is there a cycle or time period inside of which all systems are to checked and/or patched, that is once every day, week, month, etc understanding that many updates will be automatic?

  4. Have you defined a plan for ensuring your IT application support and IT infrastructure resources have the right cloud related skillsets over time?

  5. How can one, on the one hand, make sure that budgetary concerns are highlighted and taken seriously in every phase of the policy making process?

  6. How do you measure performance, productivity, quality and Customer Satisfaction within all work processes, work products and Customer Services?

  7. Can previously approved budgets be amended to move administrative activities and Application Development expenses to management costs?

  8. What restraints or requirements are imposed by factors as generally accepted sound business practices and arms length bargaining?

  9. Is it expected that functional support resources will reside onsite or is a remote support model currently being considered?

  10. What approach makes most sense for evaluating your program in terms of overall design and targeted level of evidence?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Application Support book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Application Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Application Support Self-Assessment and Scorecard you will develop a clear picture of which Application Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Application Support Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Application Support projects with the 62 implementation resources:

  • 62 step-by-step Application Support Project Management Form Templates covering over 1500 Application Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Scope Management Plan: Have the key elements of a coherent Application Support Project Management strategy been established?

  2. Activity Duration Estimates: Account for the four frames of organizations. How can they help Application Support Project Managers understand your organizational context for Application Support projects?

  3. Assumption and Constraint Log: What would you gain if you spent time working to improve this process?

  4. Contractor Status Report: What are the minimum and optimal bandwidth requirements for the proposed solution?

  5. Executing Process Group: Could a new application negatively affect the current IT infrastructure?

  6. Change Management Plan: How will the stakeholders share information and transfer knowledge?

  7. Change Request: What is the relationship between requirements attributes and reliability?

  8. Human Resource Management Plan: Is your organization heading towards expansion, outsourcing of certain talents or making cut-backs to save money?

  9. Activity Duration Estimates: Which skills do you think are most important for an information technology Application Support Project Manager?

  10. Probability and Impact Assessment: What is the past performance of the Application Support Project Manager?

Step-by-step and complete Application Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Application Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Application Support project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Application Support project with this in-depth Application Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Application Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Application Support and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Application Support investments work better.

This Application Support All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.