Business Productivity Toolkit

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Arrange that your organization clients draw upon your deep industry expertise, program and Change Management capabilities and analytical objectivity to help improve Business Productivity, drive technology enabled Business Transformation and increase shareholder value.

More Uses of the Business Productivity Toolkit:

  • Abide by the established dependability guidelines to maintain Business Productivity.

  • Interact with peers and customers in a professional and respectful manner.

  • Establish that your planning supports Machine Learning to improve Business Productivity in analytics.

  • Formulate: effectively utilize system resources and equipment to process workload.

  • Steer: work cross functionally, becoming a subject matter expect in multiple areas of each department.

  • Serve as a liaison between internal departments, leadership, and customer to help improve Service Levels and Business Productivity, courteously.

  • Methodize: innovation generate suggestions for improving work.

  • Identify opportunities to improve Operation strategies, Business Productivity or service to your agents and customers, recommend solution alternatives, and coordinate with other areas to implement improvements.

  • Confirm your corporation ensures center production levels meet or exceed established goals.

  • Establish that your organization provides leadership to support organizations to meet the goals of the center.

  • Make sure that your group performs difficult management level work overseeing all strategic and operational aspects of a Call Center facility.

  • Govern: Strategic Thinking develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities.

  • Head: attendance/punctuality is consistently at work and on time; arrives at meetings and appointments on time.

  • Direct: frequently report accomplishments and issues utilizing your mission control reporting system.

  • Ensure you undertake; lead with knowledge in use of personal computers, and common Business Productivity tools as word processors, spreadsheets, databases, project scheduling tools, etc.

  • Establish: continually work to improve supervisory skills.

  • Maintain a neat office and work environment.

  • Confirm your project ensures the control and minimization of overhead costs as management ratios, attrition, and overtime costs.

  • Ensure you specialize; lead Business Acumen understands lead business implications of decisions; displays orientation to profitability; aligns work with strategic goals.

  • Establish that your group communicates regularly with Account Management to address any client related matters.

  • Assure your team provides hardware and software support services to enable Business Productivity on user devices.

  • Assure your team complies; conducts Focus Groups with representation of all departmental and functional groups aimed at improving overall operations at center.

  • Orchestrate: frequent sedentary work performed in a climate controlled Call Center environment.

  • Orchestrate: attendance/punctuality is consistently prepared and ready to work and on time.

  • Confirm your corporation serves as safety coordination for the store.

  • Formulate: organizational support follows policies and procedures; supports organizations goals and values.

  • Ensure accuracy and timeliness of performance dashboards and reports that monitor Business Productivity and efficiency on a regular basis.

  • Develop: more importantly, you give each and every customer the absolute best service and technical advice available.

  • Manage: retail process customers orders by picking the specified product and quantity from the designated location and delivering the order to the retail store.

  • Contribute to a culture of accountability and communication related to your organizations safety and accuracy standards, by identifying and reporting improper uses of equipment or materials.


Save time, empower your teams and effectively upgrade your processes with access to this practical Business Productivity Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Business Productivity related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Business Productivity specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Business Productivity Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Business Productivity Improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Who defines the rules in relation to any given issue?

  2. Is the Business Productivity solution sustainable?

  3. What are the Business Productivity tasks and definitions?

  4. How will corresponding data be collected?

  5. What new services of functionality will be implemented next with Business Productivity?

  6. What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Business Productivity?

  7. Are there Business Productivity problems defined?

  8. What are your best practices for minimizing Business Productivity project risk, while demonstrating incremental value and quick wins throughout the Business Productivity project lifecycle?

  9. Is the final output clearly identified?

  10. How do you verify the Business Productivity requirements quality?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Business Productivity book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Business Productivity self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Business Productivity Self-Assessment and Scorecard you will develop a clear picture of which Business Productivity areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Business Productivity Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Business Productivity projects with the 62 implementation resources:

  • 62 step-by-step Business Productivity Project Management Form Templates covering over 1500 Business Productivity project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Business Productivity project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Business Productivity project team have enough people to execute the Business Productivity project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Business Productivity project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Business Productivity Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Business Productivity project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Business Productivity Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Business Productivity project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Business Productivity project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Business Productivity project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Business Productivity project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Business Productivity project with this in-depth Business Productivity Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Business Productivity projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Business Productivity and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Productivity investments work better.

This Business Productivity All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.