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The Art of Service Standard Requirements Self Assessments

Customer service training Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer service training Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer service training Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer service training related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer service training specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer service training Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 616 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer service training improvements can be made.

Examples; 10 of the 616 standard requirements:

  1. Customers are going to remember something about visit to your company. Whether they do business with you or not, do you make their visit memorable by making them feel valued?

  2. When you complete a transaction, do your employees (or message on the automated phone system or Web site screen) say something that makes the client feel valued?

  3. If substitutes have been appointed, have they been briefed on the Customer service training goals and received regular communications as to the progress to date?

  4. Whether they do business with you or not, do you make each clients visit memorable by making them feel valued?

  5. What can you do to make your self-service customers know you value them?

  6. What are new things you can do to make your customers feel valued?

  7. What can staff take away from internal customer service training?

  8. What do you do to show your customers you value them?

  9. How valued will customers feel if you remember them?

  10. Is the implementation plan designed?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer service training book in PDF containing 616 requirements, which criteria correspond to the criteria in...

Your Customer service training self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer service training Self-Assessment and Scorecard you will develop a clear picture of which Customer service training areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer service training Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer service training projects with the 62 implementation resources:

  • 62 step-by-step Customer service training Project Management Form Templates covering over 6000 Customer service training project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Roles and Responsibilities: Once the responsibilities are defined for the Customer service training project, have the deliverables, roles and responsibilities been clearly communicated to every participant?

  2. Project Management Plan: Do the proposed changes from the Customer service training project include any significant risks to safety?

  3. Duration Estimating Worksheet: For other activities, how much delay can be tolerated?

  4. Human Resource Management Plan: Has an organization readiness assessment been conducted?

  5. Initiating Process Group: The Customer service training project Managers have maximum authority in which type of organization?

  6. Decision Log: What is your overall strategy for quality control / quality assurance procedures?

  7. Project or Phase Close-Out: Were messages directly related to the release strategy or phases of the Customer service training project?

  8. Schedule Management Plan: Have activity relationships and interdependencies within tasks been adequately identified?

  9. Duration Estimating Worksheet: When do the individual activities need to start and finish?

  10. Assumption and Constraint Log: Is staff trained on the software technologies that are being used on the Customer service training project?

 
Step-by-step and complete Customer service training Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer service training project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer service training project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer service training project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer service training project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer service training project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer service training project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer service training project with this in-depth Customer service training Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer service training projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer service training and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer service training investments work better.

This Customer service training All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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