Enterprise Service Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Enterprise Service Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Enterprise Service Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Enterprise Service Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Enterprise Service Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Enterprise Service Management improvements can be made.

Examples; 10 of the 995 standard requirements:

  1. What cultural and organizational processes will provide the foundations for long term capabilities and attract and retain great leaders in the current talent crisis?

  2. When acquisitions are integrated into the main business, is it clear which processes are to be used and what is your organization way of doing things?

  3. Are itil goals a help or a hindrance in the rapidly changing environments of cloud, mobile, and multiple device access?

  4. What it best practices can be leveraged by other departments to enable digital work across your organization?

  5. What should be the first point of contact for end users when trying to get help from the IT support people?

  6. What is the expected effectiveness of the handling option in reducing program risk to an acceptable level?

  7. How are other organizations putting it all together again without destroying the vitality of the parts?

  8. What is enterprise service management, and how is it different from an IT service management approach?

  9. Are your organizations organization and administration systems sound and apparently running smoothly?

  10. What are the changes in your target customers which new target customer groups should you focus upon?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Enterprise Service Management book in PDF containing 995 requirements, which criteria correspond to the criteria in...

Your Enterprise Service Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Enterprise Service Management Self-Assessment and Scorecard you will develop a clear picture of which Enterprise Service Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Enterprise Service Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Enterprise Service Management projects with the 62 implementation resources:

  • 62 step-by-step Enterprise Service Management Project Management Form Templates covering over 1500 Enterprise Service Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Scope Management Plan: Have the personnel with the necessary skills and competence been identified and has agreement for participation in the Enterprise Service Management project been reached with the appropriate management?

  2. Procurement Management Plan: Are non-critical path items updated and agreed upon with the teams?

  3. Schedule Management Plan: How relevant is this attribute to this Enterprise Service Management project or audit?

  4. Quality Management Plan: How does your organization maintain a safe and healthy work environment?

  5. Probability and Impact Assessment: Do the requirements require the creation of new algorithms?

  6. Probability and Impact Matrix: While preparing your risk responses, you identify additional risks. What should you do?

  7. Activity Duration Estimates: Enterprise Service Management project manager has received activity duration estimates from his team. Which does one need in order to complete schedule development?

  8. Probability and Impact Assessment: What are the risks involved in appointing external agencies to manage the Enterprise Service Management project?

  9. Responsibility Assignment Matrix: Too many rs: with too many people labeled as doing the work, are there too many hands involved?

  10. Risk Audit: Are you willing to seek legal advice when required?

 
Step-by-step and complete Enterprise Service Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Enterprise Service Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Enterprise Service Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Enterprise Service Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Enterprise Service Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Enterprise Service Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Enterprise Service Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Enterprise Service Management project with this in-depth Enterprise Service Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Enterprise Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Enterprise Service Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Enterprise Service Management investments work better.

This Enterprise Service Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.