Save time, empower your teams and effectively upgrade your processes with access to this practical Experience management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Experience management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Experience management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Experience management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 951 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Experience management improvements can be made.
Examples; 10 of the 951 standard requirements:
- Being managed by someone else is totally ingrained in your life and work experience. Parents, teachers, and bosses who teach us to self-manage instead of striving to fulfill their expectations are rare. Why should you expect that when you tell a Team that it is responsible for managing itself, it will know what you are talking about?
- Resulting risks, and selected countermeasures are the same for all companies. If a large number of companies have documented their experiences in this area, alongside the countermeasures they have selected for the possible risks, do you still do a comprehensive risk analysis to probably arrive at the same result?
- You are what you charge for. And if you are competing solely on the basis of price, then you have been commoditized, offering little or no true differentiation. What would your customers really value?
- The functionality you need in your content management system will depend on the nature of the content you will be managing. Will you be maintaining content in multiple languages or data formats?
- Are the various points of view (in terms of discipline, work experience, and diversity) relevant to the task at hand adequately represented so that informed, intelligent decisions will be made?
- Given the competing pressures of digital transformation, delivering a better experience and reducing operating cost, what is the best route to redesigning the service you offer your customers?
- Implementing large scale processes to gather and feed back the voice of the customer : Do you have the capacity to gather the customers voice on every one of your channels of touchpoints?
- If your organization is required to report to more than one regulatory body, what information does your organization report and what has been your organizations reporting experience?
- Think of some innovations you have been associated with. Were they the result of radical events or did the experience result from the accumulation of a series of more minor changes?
- What are the general developmental/manufacturing capabilities of the potential contractors (including experience, tools, processes, etc.) as compared to industry best practices?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Experience management book in PDF containing 951 requirements, which criteria correspond to the criteria in...
Your Experience management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Experience management Self-Assessment and Scorecard you will develop a clear picture of which Experience management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Experience management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Experience management projects with the 62 implementation resources:
- 62 step-by-step Experience management Project Management Form Templates covering over 1500 Experience management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Communications Management Plan: In your work, how much time is spent on stakeholder identification?
- Roles and Responsibilities: How well did the Experience management project Team understand the expectations of specific roles and responsibilities?
- Human Resource Management Plan: How does the proposed individual meet each requirement?
- Requirements Management Plan: Will the product release be stable and mature enough to be deployed in the user community?
- Procurement Management Plan: Is there any form of automated support for Issues Management?
- Procurement Audit: Are there internal control systems in place to secure that laws and regulations are observed?
- Executing Process Group: Is the Experience management project making progress in helping to achieve the set results?
- Cost Management Plan: Are key risk mitigation strategies added to the Experience management project schedule?
- WBS Dictionary: Are retroactive changes to direct costs and indirect costs prohibited except for the correction of errors and routine accounting adjustments?
- Cost Management Plan: Is it possible to track all classes of Experience management project work (e.g. scheduled, un-scheduled, defect repair, etc.)?
Step-by-step and complete Experience management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Experience management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Experience management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Experience management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Experience management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Experience management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Experience management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Experience management project with this in-depth Experience management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Experience management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Experience management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Experience management investments work better.
This Experience management All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.