Save time, empower your teams and effectively upgrade your processes with access to this practical Incident Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Incident Management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Incident Management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Incident Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 994 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Incident Management improvements can be made.
Examples; 10 of the 994 standard requirements:
- Has senior managements roles and responsibilities been identified, documented and the appropriate members been trained accordingly on particular role in the incident management model?
- Which section is responsible for all support requirements needed to facilitate effective and efficient incident management, including ordering resources from off-incident locations?
- What processes are in place to triage security-related events and ensure timely and thorough incident management, as per established IT Service Management policies and procedures?
- What are the regular reviews you have undertaken internally to assess whether your incident management framework meets internal policy requirements and regulatory requirements?
- What is the process for ensuring ongoing and routine considerations by the board and senior management about cyber threats and vulnerabilities to your financial organization?
- Does the solution enable integration with IT management systems as service desk, workload automation, change management, incident management, and native workflow solutions?
- Is the risk management capability of your organizations IT department able to identify and mitigate or eliminate relevant risk early enough to prevent security incidents?
- What actions are you taking on top of publishing your incident management policy on the intranet to make sure your business consistently understand its requirements?
- Does the service desk control the incident management function and have the interfaces between service desk and incident management been defined and communicated?
- When an availability issue arises, is it an isolated incident or a recurring issue, and is it related to a systemic failure or an attack by bad actors?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Incident Management book in PDF containing 994 requirements, which criteria correspond to the criteria in...
Your Incident Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Incident Management Self-Assessment and Scorecard you will develop a clear picture of which Incident Management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Incident Management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Incident Management projects with the 62 implementation resources:
- 62 step-by-step Incident Management Project Management Form Templates covering over 1500 Incident Management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Stakeholder Management Plan: Have adequate resources been provided by management to ensure Incident Management project success?
- Risk Management Plan: Does the Incident Management project have the authority and ability to avoid the risk?
- Activity Duration Estimates: How have experts such as Deming, Juran, Crosby, and Taguchi affected the quality movement and todays use of Six Sigma?
- Procurement Audit: Are there complementary rules to be used and are they applied?
- Quality Metrics: Are there already quality metrics available that detect nonlinear embeddings and trends similar to the users perception?
- Schedule Management Plan: Is the ims used by all levels of management for Incident Management project implementation and control?
- Team Operating Agreement: Do you upload presentation materials in advance and test the technology?
- Quality Management Plan: What would be the next steps or what else should you do at this point?
- Probability and Impact Assessment: Supply/demand Incident Management projections and trends; what are the levels of accuracy?
- Activity List: What is your organizations history in doing similar activities?
Step-by-step and complete Incident Management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Incident Management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Incident Management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Incident Management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Incident Management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Incident Management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Incident Management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Incident Management project with this in-depth Incident Management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Incident Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Incident Management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Incident Management investments work better.
This Incident Management All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.