Integrated IT Service Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Integrated IT Service Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Integrated IT Service Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Integrated IT Service Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Integrated IT Service Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Integrated IT Service Management improvements can be made.

Examples; 10 of the 994 standard requirements:

  1. Does your offering lend itself to a new position that is unique and separate from all the other products and services, or is it competing on new features and/or processes?

  2. Where does your organization currently support or plan to support an integrated view of business and IT process workflows?

  3. How clear is communication with your colleagues when specialists elsewhere in your organization provide services?

  4. How well does your organization encourage high performance and continuous improvement among its workforce?

  5. How well has your organization articulated its purpose, vision and strategy to its staff and stakeholders?

  6. Does the tool enable financial approval to be sought and signed-off prior to the request being fulfilled?

  7. What is the application process for a provider that wishes to integrate services using multiple licenses?

  8. Can the tool produce information from utilisation data to support the production of a capacity forecast?

  9. Does the tool accommodate details of SLA content, including agreement date, scope, contacts and targets?

  10. Does the tool have an indicator that Service Reviews have been carried out with customers and suppliers?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Integrated IT Service Management book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Integrated IT Service Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Integrated IT Service Management Self-Assessment and Scorecard you will develop a clear picture of which Integrated IT Service Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Integrated IT Service Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Integrated IT Service Management projects with the 62 implementation resources:

  • 62 step-by-step Integrated IT Service Management Project Management Form Templates covering over 1500 Integrated IT Service Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Responsibility Assignment Matrix: Changes in the direct base to which overhead costs are allocated?

  2. Variance Analysis: How do you identify and isolate causes of favorable and unfavorable cost and schedule variances?

  3. Risk Audit: Does your organization have any policies or procedures to guide its decision-making (code of conduct for the board, conflict of interest policy, etc.)?

  4. Stakeholder Management Plan: What preventative action can be taken to reduce the likelihood a risk will be realised?

  5. Lessons Learned: How effective was each Integrated IT Service Management project Team member in fulfilling his/her role?

  6. Schedule Management Plan: Are the processes for status updates and maintenance defined?

  7. Cost Management Plan: Have all documents been archived in a Integrated IT Service Management project repository for each release?

  8. Scope Management Plan: Are the proposed Integrated IT Service Management project purposes different than the previously authorized Integrated IT Service Management project?

  9. Planning Process Group: Have operating capacities been created and/or reinforced in partners?

  10. Project Performance Report: To what degree are the members clear on what they are individually responsible for and what they are jointly responsible for?

 
Step-by-step and complete Integrated IT Service Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Integrated IT Service Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Integrated IT Service Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Integrated IT Service Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Integrated IT Service Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Integrated IT Service Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Integrated IT Service Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Integrated IT Service Management project with this in-depth Integrated IT Service Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Integrated IT Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Integrated IT Service Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Integrated IT Service Management investments work better.

This Integrated IT Service Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.