IT Audit CRM Toolkit

$249.00
Availability:
Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Audit CRM Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Audit CRM related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Audit CRM specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Audit CRM Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Audit CRM improvements can be made.

Examples; 10 of the 993 standard requirements:

  1. Does your organization offer adequate training for IT audit staff in technical as well as interpersonal and communication skills to enable them to work more effectively with various departments?

  2. Do you assess whether appropriate controls exist to address telecommunication operations risk. Is there proper alignment of telecommunication architecture and process with the strategic plan?

  3. Are there authentication and authorisation mechanisms, as passwords, tokens or digital signatures, for enforcing access rights according to the sensitivity and criticality of information?

  4. Are the locations of assets (servers, telecommunications equipment, etc.) analyzed to ensure that security is appropriate based on the sensitivity of the information stored on the asset?

  5. How frequently are access reviews performed validate ongoing access to systems based on approval validate ongoing access to systems based on approval by the system/data/business owner?

  6. Is there a specific test environment set up, separate from the production environment to allow for testing installed patches and updates without destroying or damaging critical data?

  7. How can organizations make use of advanced technology to turn mass data into useful information, perform predictive analytics and incorporate big data into decision making process?

  8. Is there a formal process to determine whether to continue or postpone the IT implementation project if new risks are identified while the implementation process is underway?

  9. Is it expenditure planned, managed and monitored within an annual budget which is aligned with the IT strategy and detailed enough to reflect your organizations priorities?

  10. Have access list filters been implemented to permit only the already stated protocols and services that network users really need, and to explicitly deny everything else?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Audit CRM book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your IT Audit CRM self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Audit CRM Self-Assessment and Scorecard you will develop a clear picture of which IT Audit CRM areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Audit CRM Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Audit CRM projects with the 62 implementation resources:

  • 62 step-by-step IT Audit CRM Project Management Form Templates covering over 1500 IT Audit CRM project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Quality Audit: Will the evidence likely be sufficient and appropriate?

  2. Cost Estimating Worksheet: Does the IT Audit CRM project provide innovative ways for stakeholders to overcome obstacles or deliver better outcomes?

  3. Quality Management Plan: Does a prospective decision remain the same regardless of what the data show is?

  4. Requirements Documentation: What marketing channels do you want to use: e-mail, letter or sms?

  5. Executing Process Group: Just how important is your work to the overall success of the IT Audit CRM project?

  6. Team Member Performance Assessment: Are any governance changes sufficient to impact achievement?

  7. Stakeholder Management Plan: What potential impact does the IT Audit CRM project have on the stakeholder?

  8. Schedule Management Plan: Are vendor invoices audited for accuracy before payment?

  9. Activity Duration Estimates: Describe a IT Audit CRM project that suffered from scope creep. Could it have been avoided?

  10. Project Performance Report: To what degree will the team adopt a concrete, clearly understood, and agreed-upon approach that will result in achievement of the teams goals?

 
Step-by-step and complete IT Audit CRM Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Audit CRM project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Audit CRM project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Audit CRM project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Audit CRM project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Audit CRM project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Audit CRM project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Audit CRM project with this in-depth IT Audit CRM Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Audit CRM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Audit CRM and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Audit CRM investments work better.

This IT Audit CRM All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.