IT Operations Management Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Operations Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Operations Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Operations Management specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the IT Operations Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operations Management improvements can be made.

Examples; 10 of the 998 standard requirements:


1. How does IT Operations Management support the development of IT Cost Management policies and procedures that align with organizational goals and objectives, and what metrics are used to measure the effectiveness of these policies and procedures?
   
   

2. What role does IT Operations Management play in identifying and tracking IT costs across different departments, business units, and geographic locations, and how is this information used to support IT Cost Management policies and procedures?
   
   

3. How does IT Operations Management ensure that IT Cost Management policies and procedures are communicated effectively to stakeholders, and what training is provided to ensure that stakeholders understand their roles and responsibilities?
   
   

4. How does IT Operations Management ensure that the systems and services provided are aligned with the organization's business objectives and outcomes, and that they meet the needs of external stakeholders such as customers and suppliers?
   
   

5. What are the key benefits of using an IT Operations Management framework to support the implementation of new manufacturing technologies such as Industry 4.0 in a manufacturing organization, and how is this achieved?
   
   

6. How does the adoption of a Microservices architecture impact the way IT operations teams approach incident management and problem resolution, particularly in terms of identifying root causes and implementing fixes?
   
   

7. How does the adoption of a Microservices architecture impact the way IT operations teams approach capacity planning and resource allocation, particularly in terms of ensuring sufficient resources for each service?
   
   

8. What IT governance, risk, and compliance (GRC) tools, such as RSA Archer, MetricStream, or ServiceNow, are used to manage and ensure compliance with regulatory requirements in a digital transformation initiative?
   
   

9. How does IT Operations Management ensure that IT Configuration Management policies and procedures are regularly reviewed and updated to reflect changes in technology, business needs, and industry best practices?
   
   

10. What role does IT Operations Management play in ensuring that IT services are delivered in a timely and cost-effective manner, and that they meet the required levels of quality, availability, and reliability?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the IT Operations Management book in PDF containing 998 requirements, which criteria correspond to the criteria in...


Your IT Operations Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the IT Operations Management Self-Assessment and Scorecard you will develop a clear picture of which IT Operations Management areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough IT Operations Management Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Operations Management projects with the 62 implementation resources:


• 62 step-by-step IT Operations Management Project Management Form Templates covering over 1500 IT Operations Management project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Baseline: Does the suggested change request represent a desired enhancement to the products functionality?
   
   

2. Scope Management Plan: Are IT Operations Management project team members involved in detailed estimating and scheduling?
   
   

3. Procurement Audit: Was the dynamic purchasing system set up following the rules of open procedure?
   
   

4. Procurement Audit: Are unusual uses of organization funds investigated?
   
   

5. Human Resource Management Plan: Have IT Operations Management project management standards and procedures been identified / established and documented?
   
   

6. Planning Process Group: Are the necessary foundations in place to ensure the sustainability of the results of the IT Operations Management project?
   
   

7. Stakeholder Management Plan: Does all IT Operations Management project documentation reside in a common repository for easy access?
   
   

8. Project Schedule: Activity charts and bar charts are graphical representations of a IT Operations Management project schedule ...how do they differ?
   
   

9. WBS Dictionary: Do procedures specify under what circumstances replanning of open work packages may occur, and the methods to be followed?
   
   

10. Stakeholder Management Plan: Why would a customer be interested in a particular product or service?


 
Step-by-step and complete IT Operations Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 IT Operations Management project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 IT Operations Management project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 IT Operations Management project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 IT Operations Management project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 IT Operations Management project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 IT Operations Management project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any IT Operations Management project with this in-depth IT Operations Management Toolkit.

In using the Toolkit you will be better able to:


• Diagnose IT Operations Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in IT Operations Management and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Operations Management investments work better.

This IT Operations Management All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.