IT Operations Management Toolkit

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Create and contribute to campaigns focused on IT Operations Management leveraging hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives with applications that focus on service modeling, event management, and discovery.

More Uses of the IT Operations Management Toolkit:

  • Develop processes and best practices to serve as the basis for introducing change to the Service Desk and end users, which will lead to more standardized, consistent delivery and mitigate any risk impacts.

  • Continue to refine a structured process for product and engineering execution to ensure predictable delivery against roadmap commitments, with increasing reliability and scalability.

  • Collaborate with stakeholders to understand the market requirements, ensure successful application of architectural design and implement systematic leveraging and reuse of enterprise components.

  • Participate in the design or enhancement stages of product development adding input or offering technical or process driven suggestions to ensure product teams understand any potential security risks and align with current security standards.

  • Execute unit/component test procedures for all project components, create and execute integration test procedures, execute regression tests, coordinate and execute user acceptance testing, and create and execute performance tests.

  • Manage partnering with the ServiceNow engineering leader, implement the strategic vision for the ServiceNow application for employee support and IT operations management.

  • Work with business users daily to understand opportunities for system improvements and managing the IT development priorities in delivery of enhancements/new initiatives.

  • Provide operational support for the Information Technology Infrastructure department through the administration of Software and Hardware Asset Management Functions.

  • Collaborate with other technical management to identify, implement and maintain new innovations and industry standards for IT infrastructure management, deployment, IT infrastructure, and change management.

  • Provide hands on leadership, mentorship, technical vision, project planning, and prioritization to a team of hardware, cloud, network, and business systems engineers and administrators.

  • Create, own and drive the platform portfolio and strategy, working with multiple stakeholders inside and outside of the business to achieve delivery, operations and business goals.

  • Partner with accounting to ensure invoices are sent out correctly and on time, reporting on profitability, and adhering to financial requirements of the client.

  • Working with internal and external peers, or other personnel to resolve identity and access management capabilities needed and/or delivered by a given solution.

  • Provide leadership for critical environments/data center portfolio transitions, technical due diligence, incident response, root cause analysis, personnel development and establishing technical training programs related to IT infrastructure and services.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Operations Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Operations Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Operations Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Operations Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 908 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operations Management improvements can be made.

Examples; 10 of the 908 standard requirements:

  1. Does your organization take the necessary remediation actions to address the most important weaknesses and deficiencies in the information system and its environment of operation based on the findings and recommendations in security assessment reports?

  2. Is the organization effectively monitoring changes to the information system and its environment of operation including the effectiveness of deployed security controls in accordance with the continuous monitoring strategy?

  3. Did the organization update appropriate security plans based on the findings and recommendations in the security assessment report and any subsequent changes to the information system and its environment of operation?

  4. Do you have the capabilities to manage the influx of mobile devices and deal with the evolving nature of mobile applications and data. Do you have a solid strategy to address mobile devices as endpoints?

  5. The cloud is often much more secure and reliable than other IT Operations. If you think cloud could solve some of your IT challenges, would you be willing to explore how you can deliver IT securely?

  6. Is there a specific group or team within your organization that is responsible for agile IT processes, whereby IT operations and developers work together - or as it is most commonly known, DevOps?

  7. Next year, approximately what percentage of your IT operating and capital budget will go to information management (analytics, database, document management) and storage management operations?

  8. What should IT Operations analytics look like in a dynamic world, where the real-world changes far faster than the model can keep up, and operations teams are deluged with ever more events?

  9. How does your IT Operations monitor the end-to-end environment to detect, isolate and fix services problems, including composite applications that have service-to-service dependencies?

  10. Does your certification body certify an ISMS only when it has been operated through at least one management review and one internal ISMS audit covering the scope of certification?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Operations Management book in PDF containing 908 requirements, which criteria correspond to the criteria in...

Your IT Operations Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Operations Management Self-Assessment and Scorecard you will develop a clear picture of which IT Operations Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Operations Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Operations Management projects with the 62 implementation resources:

  • 62 step-by-step IT Operations Management Project Management Form Templates covering over 1500 IT Operations Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: How is information analyzed, and what specific pieces of data would be of interest to the IT Operations Management project manager?

  2. Scope Management Plan: Is there a formal set of procedures supporting Stakeholder Management?

  3. WBS Dictionary: Do work packages reflect the actual way in which the work will be done and are they meaningful products or management-oriented subdivisions of a higher level element of work?

  4. Risk Audit: Is there a clear procedure for reporting accidents/injuries?

  5. Activity Duration Estimates: Given your research into similar classes and the work you think is required for this IT Operations Management project, what assumptions, variables, or costs would you change from the information provided above?

  6. Stakeholder Management Plan: Are the schedule estimates reasonable given the IT Operations Management project?

  7. Risk Audit: Tradeoff: how much risk can be tolerated and still deliver the products where they need to be?

  8. Quality Management Plan: You know what your customers expectations are regarding this process?

  9. Probability and Impact Assessment: How solid is the IT Operations Management projection of competitive reaction?

  10. WBS Dictionary: Is future work which cannot be planned in detail subdivided to the extent practicable for budgeting and scheduling purposes?

 
Step-by-step and complete IT Operations Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Operations Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Operations Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Operations Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Operations Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Operations Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Operations Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Operations Management project with this in-depth IT Operations Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Operations Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Operations Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Operations Management investments work better.

This IT Operations Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.