IT Operations Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Operations Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Operations related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Operations specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Operations Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 907 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operations improvements can be made.

Examples; 10 of the 907 standard requirements:

  1. How likely is it that a particular approach will reduce the cost of deploying and managing Big Data analytics and maximize the productivity and efficiency of IT Operations over the deployments expected useful life?

  2. Do you have the capabilities to manage the influx of mobile devices and deal with the evolving nature of mobile applications and data. Do you have a solid strategy to address mobile devices as endpoints?

  3. The cloud is often much more secure and reliable than other IT Operations. If you think cloud could solve some of your IT challenges, would you be willing to explore how you can deliver IT securely?

  4. Next year, approximately what percentage of your IT operating and capital budget will go to information management (analytics, database, document management) and storage management operations?

  5. What should IT Operations analytics look like in a dynamic world, where the real-world changes far faster than the model can keep up, and operations teams are deluged with ever more events?

  6. How does your IT Operations monitor the end-to-end environment to detect, isolate and fix services problems, including composite applications that have service-to-service dependencies?

  7. If your organization is required to report to more than one regulatory body, what information does your organization report and what has been your organizations reporting experience?

  8. What data from current operations or the markets where you operate do you need, and if you had that data, would it help you do a better job identifying emerging critical risks?

  9. Does it management monitor the effectiveness of internal controls in the normal course of operations through management and supervisory activities, comparisons and benchmarks?

  10. Is the focus to facilitate the creation of new services and ensure greater integration among project based IT functions, IT Operations, and the ever changing business demands?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Operations book in PDF containing 907 requirements, which criteria correspond to the criteria in...

Your IT Operations self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Operations Self-Assessment and Scorecard you will develop a clear picture of which IT Operations areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Operations Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Operations projects with the 62 implementation resources:

  • 62 step-by-step IT Operations Project Management Form Templates covering over 1500 IT Operations project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Quality Management Plan: Is the steering committee active in IT Operations project oversight?

  2. Procurement Audit: Does the procurement IT Operations project comply with European Communities regulations and rules?

  3. WBS Dictionary: Does the contractors system include procedures for measuring performance of the lowest level organization responsible for the control account?

  4. WBS Dictionary: Are the latest revised estimates of costs at completion compared with the established budgets at appropriate levels and causes of variances identified?

  5. Variance Analysis: Are indirect costs charged to the appropriate indirect pools and incurring organization?

  6. Risk Management Plan: Risk may be made during which step of risk management?

  7. Human Resource Management Plan: Is IT Operations project status reviewed with the steering and executive teams at appropriate intervals?

  8. Human Resource Management Plan: Is IT Operations project work proceeding in accordance with the original IT Operations project schedule?

  9. Contractor Status Report: Describe how often regular updates are made to the proposed solution. Are corresponding regular updates included in the standard maintenance plan?

  10. Quality Management Plan: How does your organization design processes to ensure others meet customer and others requirements?

 
Step-by-step and complete IT Operations Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Operations project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Operations project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Operations project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Operations project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Operations project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Operations project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Operations project with this in-depth IT Operations Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Operations projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Operations and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Operations investments work better.

This IT Operations All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.