IT Service Automation Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Automation Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service Automation related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Automation specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Automation Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Automation improvements can be made.

Examples; 10 of the 991 standard requirements:

  1. How can technological advancement be determined at contract level by an automatic, ongoing raising of the Service Level percentage values?

  2. How do you navigate to downstream physical or logical storage elements associated with an application or a single managed server?

  3. What settings are made on the item master to create a service contract automatically when that item is delivered to the customer?

  4. How helpful would you find it to have more automatic decision making in the field to improve reliability and quality of service?

  5. Is the time off request/approve process completely automated, and will it ensure managers make effective coverage decisions?

  6. When it comes to your day to day operations, do you have time consuming, manual processes in place that could be automated?

  7. Are macroeconomic issues and geopolitical developments, including new and increased regulation, impacting your business?

  8. Who are the impacted stakeholders and what is the communication plan for the what, why, and how, of process automation?

  9. Will your administrator need to generate task lists for Help Desk staff or will the system manage tasks automatically?

  10. Are you ready to empower IT groups and business units to make self service requests that are fulfilled automatically?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Automation book in PDF containing 991 requirements, which criteria correspond to the criteria in...

Your IT Service Automation self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Automation Self-Assessment and Scorecard you will develop a clear picture of which IT Service Automation areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Automation Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Automation projects with the 62 implementation resources:

  • 62 step-by-step IT Service Automation Project Management Form Templates covering over 1500 IT Service Automation project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Planning Process Group: What is the critical path for this IT Service Automation project, and what is the duration of the critical path?

  2. Scope Management Plan: Are milestone deliverables effectively tracked and compared to IT Service Automation project plan?

  3. Initiating Process Group: What will you do to minimize the impact should a risk event occur?

  4. Human Resource Management Plan: Is there an on-going process in place to monitor IT Service Automation project risks?

  5. Procurement Management Plan: Were IT Service Automation project team members involved in detailed estimating and scheduling?

  6. Assumption and Constraint Log: Is the amount of effort justified by the anticipated value of forming a new process?

  7. Quality Management Plan: Were the right locations/samples tested for the right parameters?

  8. Activity List: For other activities, how much delay can be tolerated?

  9. Variance Analysis: Is data disseminated to the contractors management timely, accurate, and usable?

  10. Probability and Impact Assessment: Would avoiding any of corresponding impact the IT Service Automation projects chance of success?

 
Step-by-step and complete IT Service Automation Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Service Automation project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Service Automation project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Service Automation project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Service Automation project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Automation project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Automation project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Service Automation project with this in-depth IT Service Automation Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Automation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Automation and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Automation investments work better.

This IT Service Automation All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.