IT Service Management Toolkit

$249.00
Availability:
Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Management improvements can be made.

Examples; 10 of the 991 standard requirements:

  1. What actually is the future of IT Service Management if the purchasing and consuming of IT continues to move towards the business and away from the more traditional budget owners in IT?

  2. What processes are in place to triage security-related events and ensure timely and thorough incident management, as per established IT Service Management policies and procedures?

  3. How does your organization create an IT technology and service platform that can take the strain now and support business growth at an acceptable level of risk over the long-term?

  4. What if you had the tools to drive your IT operations to proactive mode using an open and extensible, no-code platform with seamless upgrades and a short implementation cycle?

  5. Is the culture and organizational structure of your organization, including the relationship between the business and IT, appropriate to drive a highly resilient environment?

  6. How can it operations successfully evolve from component management to end-to-end IT Service Management, encompassing business applications and underlying infrastructure?

  7. When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service providers corporate objectives / requirements?

  8. Does the tool have security controls in place to allow only authorized staff and users to view, open, modify, authorize and close records based on role?

  9. Can the tool assist with ensuring that the requester is authorized to access the service being requested and/or that any software requested is licensed?

  10. What happens if insufficient attention is paid to your organizational structures during the setup of IT Service Management processes?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Management book in PDF containing 991 requirements, which criteria correspond to the criteria in...

Your IT Service Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Management Self-Assessment and Scorecard you will develop a clear picture of which IT Service Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Management projects with the 62 implementation resources:

  • 62 step-by-step IT Service Management Project Management Form Templates covering over 1500 IT Service Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Is there any form of automated support for Issues Management?

  2. Initiating Process Group: Will the IT Service Management project meet the client requirements, and will it achieve the business success criteria that justified doing the IT Service Management project in the first place?

  3. Human Resource Management Plan: Are actuals compared against estimates to analyze and correct variances?

  4. Procurement Audit: Are there regular accounting reconciliations of contract payments, transactions and inventory?

  5. Planning Process Group: If a task is partitionable, is this a sufficient condition to reduce the IT Service Management project duration?

  6. Procurement Audit: Access to data, including standing data, and the identification of restriction levels and authorised personnel was in place?

  7. Risk Management Plan: Do you have a consistent repeatable process that is actually used?

  8. Closing Process Group: How critical is the IT Service Management project success to the success of your organization?

  9. Cost Estimating Worksheet: Will the IT Service Management project collaborate with the local community and leverage resources?

  10. Decision Log: How does an increasing emphasis on cost containment influence the strategies and tactics used?

 
Step-by-step and complete IT Service Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Service Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Service Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Service Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Service Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Service Management project with this in-depth IT Service Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Management investments work better.

This IT Service Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.