Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated IT Service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the IT Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service improvements can be made.
Examples; 10 of the 991 standard requirements:
- Does your organization apply methodologies to evaluate alternative solutions and/or technological trends for the acquisition of IT services and/or solutions?
- What is the name of the process that is responsible for maintaining the ongoing recovery capability within the IT services and the supporting components?
- Do you want IT Service Management without annoying request for investment, without onerous maintenance extortion and without costly upgrade nightmares?
- What are department preferences and priorities for advanced information technology services, and what are disciplinary and departmental differences?
- Which process has the objective of helping to control the IT infrastructure by maintaining a logical model of the IT infrastructure and IT services?
- How do you proactively manage the health and performance of your business critical IT services across ephemeral, modular, and volatile environments?
- What organizational structure provides the most effective delivery of IT services while making the most efficient use of limited resources?
- Does pm exchange information with it service continuity management regarding possible contingency actions in the event of a major outage?
- How is your organization to exploit the benefits of an agile development with an outsourced IT infrastructure at an IT service provider?
- Which itil process analyzes threats and dependencies to it services as part of the decision regarding countermeasures to be implemented?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the IT Service book in PDF containing 991 requirements, which criteria correspond to the criteria in...
Your IT Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the IT Service Self-Assessment and Scorecard you will develop a clear picture of which IT Service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough IT Service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service projects with the 62 implementation resources:
- 62 step-by-step IT Service Project Management Form Templates covering over 1500 IT Service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Responsibility Assignment Matrix: Are overhead cost budgets established for each organization which has authority to incur overhead costs?
- Quality Metrics: Is there alignment within your organization on definitions?
- Schedule Management Plan: After initial schedule development, will the schedule be reviewed and validated by the IT Service project team?
- Planning Process Group: How do you integrate IT Service project Planning with the Iterative/Evolutionary SDLC?
- Project Performance Report: To what degree are the members clear on what they are individually responsible for and what they are jointly responsible for?
- Human Resource Management Plan: Does the schedule include IT Service project management time and change request analysis time?
- Closing Process Group: What can you do better next time, and what specific actions can you take to improve?
- Procurement Audit: Access to data, including standing data, and the identification of restriction levels and authorised personnel was in place?
- Milestone List: It is to be a narrative text providing the crucial aspects of your IT Service project proposal answering what, who, how, when and where?
- Stakeholder Management Plan: Are all key components of a Quality Assurance Plan present?
Step-by-step and complete IT Service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 IT Service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 IT Service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 IT Service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 IT Service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 IT Service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 IT Service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any IT Service project with this in-depth IT Service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose IT Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in IT Service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service investments work better.
This IT Service All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.