What does the Jira Service Desk course cover?
Jira Service Desk is covered here in 8 modules: Introduction to IT Service Management and Jira Service Desk: Overview of Jira Service Desk, Configuring Jira Service Desk: Setting up Jira Service Desk, Configuring service desk settings, Creating and Managing Service Requests: Managing service request workflows and 5 more. The outline lists 32 specific topics, opening with what is IT service management?
How do you approach Jira Service Desk step by step?
The work is sequenced in 8 stages. It starts with Introduction to IT Service Management and Jira Service Desk: Overview of Jira Service Desk, moves through Configuring Jira Service Desk: Setting up Jira Service Desk, Configuring service desk settings and Creating and Managing Service Requests: Managing service request workflows, and ends at Measuring and Reporting on IT Service Management Performance.
What is in Module 1 of the Jira Service Desk course?
Module 1 is Introduction to IT Service Management and Jira Service Desk: Overview of Jira Service Desk. It works through what is IT service management?, benefits of IT service management, Overview of Jira Service Desk and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the Jira Service Desk course delivered?
The Jira Service Desk course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Jira Service Desk course cost?
The Jira Service Desk course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: JIRA Service Desk Toolkit, Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk Implementation, Atlassian Jira Service Desk.
More answers: what you get with every course, refund policy, all help answers.
Mastering Jira Service Desk: A Step-by-Step Guide to IT Service Management
Course Overview
This comprehensive course is designed to help you master Jira Service Desk and IT service management. With a step-by-step approach, you'll learn how to configure and manage Jira Service Desk, create and manage service requests, and analyze and report on service desk performance.Course Objectives
- Understand the fundamentals of IT service management and Jira Service Desk
- Configure and manage Jira Service Desk
- Create and manage service requests
- Analyze and report on service desk performance
- Improve service desk efficiency and customer satisfaction
Course Outline
Module 1. Introduction to IT Service Management and Jira Service Desk: Overview of Jira Service Desk
- What is IT service management?
- Benefits of IT service management
- Overview of Jira Service Desk
- Key features of Jira Service Desk
Module 2. Configuring Jira Service Desk: Setting up Jira Service Desk, Configuring service desk settings
- Setting up Jira Service Desk
- Configuring service desk settings
- Creating and managing service desk projects
- Configuring service desk workflows
Module 3. Creating and Managing Service Requests: Managing service request workflows
- Creating service requests
- Managing service request workflows
- Assigning and escalating service requests
- Resolving and closing service requests
Module 4. Analyzing and Reporting on Service Desk Performance: Service desk metrics and KPIs
- Service desk metrics and KPIs
- Creating and managing service desk reports
- Analyzing service desk performance
- Identifying areas for improvement
Module 5. Improving Service Desk Efficiency and Customer Satisfaction: Service desk best practices
- Service desk best practices
- Improving service desk efficiency
- Enhancing customer satisfaction
- Continuously improving the service desk
Module 6. Advanced Jira Service Desk Features: Using automation rules
- Using automation rules
- Configuring service level agreements (SLAs)
- Creating and managing custom fields
- Using Jira Service Desk integrations
Module 7. Implementing IT Service Management Processes: Implementing change management
- Implementing incident management
- Implementing problem management
- Implementing change management
- Implementing release management
Module 8: Measuring and Reporting on IT Service Management Performance
- Defining IT service management metrics and KPIs
- Creating and managing IT service management reports
- Analyzing IT service management performance
- Identifying areas for improvement
Course Features
- Interactive and engaging: This course is designed to be interactive and engaging, with hands-on activities and real-world examples.
- Comprehensive: This course covers all aspects of Jira Service Desk and IT service management, from configuration to reporting.
- Personalized: This course is designed to meet the needs of individual learners, with flexible learning paths and self-paced activities.
- Up-to-date: This course is regularly updated to reflect the latest features and best practices in Jira Service Desk and IT service management.
- Practical: This course is designed to provide practical skills and knowledge that can be applied in real-world situations.
- Real-world applications: This course includes real-world examples and case studies to illustrate key concepts and best practices.
- High-quality content: This course features high-quality content, including video lessons, interactive activities, and downloadable resources.
- Expert instructors: This course is taught by expert instructors with extensive experience in Jira Service Desk and IT service management.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: This course is designed to be flexible, with self-paced activities and online access.
- User-friendly: This course is designed to be user-friendly, with intuitive navigation and clear instructions.
- Mobile-accessible: This course is accessible on mobile devices, allowing learners to access content on-the-go.
- Community-driven: This course includes access to a community of learners and instructors, providing support and feedback.
- Actionable insights: This course provides actionable insights and practical advice, allowing learners to apply key concepts in real-world situations.
- Hands-on projects: This course includes hands-on projects and activities, allowing learners to practice key skills and knowledge.
- Bite-sized lessons: This course features bite-sized lessons, allowing learners to focus on key concepts and skills.
- Lifetime access: This course provides lifetime access, allowing learners to review and revisit content as needed.
- Gamification: This course includes gamification elements, such as points and badges, to encourage engagement and motivation.
- Progress tracking: This course includes progress tracking, allowing learners to monitor their progress and stay on track.