JIRA Service Desk Toolkit

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Collaborate with System Administrators, network administrators, developers and other internal teams and vendors to maintain appropriate tools, monitoring, reporting and site metrics to track needs and trends for support, issues and capacity changes.

More Uses of the JIRA Service Desk Toolkit:

  • Interact directly with clients and internal stakeholders via calls and meetings to drive client satisfaction and meet project goals.

  • Ensure you persuade; understand the mechanical systems, software relations, differences, and other functionalities in the appropriate warehouses and shares knowledge with other teams and vendors.

  • Manage work with your inventory and logistics team to proactively order all IT items needed for employees.

  • Warrant that your group identifies, recommend and implements changes to enhance the effectiveness of Quality Assurance strategies.

  • Guide: monitor the performance of IT Service Desk activities, identify opportunities for improvement, and develop solutions for enhanced Service Quality and prevention of possible future issues.

  • Evangelize new product features and provide Customer Feedback to Sales, Product, Customer Success and Engineering teams.

  • Consult with customers to understand the business and strategic goals throughout the customer lifecycle; ensure customers overall objectives are being met and drive outcomes through adoption of product and services.

  • Pilot: plan and controlling of software Configuration Management, Problem Solving management and the software Change Management.

  • Facilitate It Security audits, oversee the network and system Access Control and maintain Security Groups.

  • Methodize: IT Helpdesk/Service Desk support of users with all IT related software and hardware queries and issues.

  • Contribute to the evolution of practices on the Solutions Engineering and Delivery teams through Knowledge Sharing, feedback loops, etc.

  • Organize: service and maintain Software Applications for other departments in expected turn around times with a sense of urgency.

  • Lead how great your organization is can be shown in how long people stay, very few move on, retention is much higher than industry standard.

  • Evaluate and implement new hardware and software solutions that help you scale or allow you to work together more effectively.

  • Solicit feedback from markets and internal collaborators to build even more compelling and influential marketing campaigns in the future.

  • Establish: along with relentless innovation to your product, your workforce plans are built around promoting from within.

  • Develop and maintain organization diagnostics strategy for Product Development, Operations, Manufacturing and Aftersales Service.

  • Establish: proactively identify areas of Continuous Improvement and convert knowledge and ideas to actionable plans.

  • Be accountable for driving marketing qualified leads through integrated campaign activities across owned, organic, and paid channels.

  • Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.

  • Collaborate with business partners inside and outside of the IT Organization to deliver impactful projects and services.

  • Take a set of Business Needs, analyze datasets and turn that analysis into a visualization that translates the data into actionable information.

  • Analyze and align project needs with available resourcing, Business Objectives, and broader marketing strategy.

  • Be accountable for working under pressure in Production Environments running production customer workloads and services.

  • Make sure that your design complies; fastidious note taker, facilitate meetings and effectively communicate project expectations to team members.

  • Manage internal IT communications and activities, keeping all stakeholders updated with clear and timely communication.

  • Solicit feedback from markets and internal partners to create even more compelling and influential marketing campaigns in the future.

  • Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

  • Be accountable for running release based and quarterly campaigns that drive awareness, evaluation, and activation of cloud products.

  • Ensure your team provides Technical Support for web and client based applications, SATCOM communications devices and services.


Save time, empower your teams and effectively upgrade your processes with access to this practical JIRA Service Desk Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any JIRA Service Desk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated JIRA Service Desk specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the JIRA Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which JIRA Service Desk improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What actually has to improve and by how much?

  2. Who will be in control?

  3. What are (control) requirements for JIRA Service Desk Information?

  4. Does your organization need more JIRA Service Desk education?

  5. An organizationally feasible system request is one that considers the mission, goals and objectives of the organization, key questions are: is the JIRA Service Desk solution request practical and will it solve a problem or take advantage of an opportunity to achieve company goals?

  6. What are you trying to prove to yourself, and how might it be hijacking your life and business success?

  7. What are your current levels and trends in key JIRA Service Desk measures or indicators of product and process performance that are important to and directly serve your customers?

  8. What is the total cost related to deploying JIRA Service Desk, including any consulting or professional services?

  9. How will you know when its improved?

  10. To what extent does each concerned units management team recognize JIRA Service Desk as an effective investment?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the JIRA Service Desk book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your JIRA Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the JIRA Service Desk Self-Assessment and Scorecard you will develop a clear picture of which JIRA Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough JIRA Service Desk Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage JIRA Service Desk projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all JIRA Service Desk project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the JIRA Service Desk project team have enough people to execute the JIRA Service Desk project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed JIRA Service Desk project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete JIRA Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 JIRA Service Desk project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 JIRA Service Desk project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any JIRA Service Desk project with this in-depth JIRA Service Desk Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose JIRA Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in JIRA Service Desk and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make JIRA Service Desk investments work better.

This JIRA Service Desk All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.