JIRA Service Desk Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical JIRA Service Desk Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any JIRA Service Desk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated JIRA Service Desk specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the JIRA Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 997 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which JIRA Service Desk improvements can be made.

Examples; 10 of the 997 standard requirements:

  1. Do you predict that an outage is likely going to occur so that your team can take the necessary steps in advance to prevent it from ever even crossing your service service desk?

  2. Does the service desk management team ensure that the service desks vision, mission and objectives are aligned with its and your organizations vision, mission and objectives?

  3. Does the solution enable integration with IT management systems as service desk, workload automation, change management, incident management, and native workflow solutions?

  4. Is fixing a customer service desk process that requires rapid retrieval of information and expertise location to resolve a customer issue going to have the highest payback?

  5. Does your organization have a service desk group that offers advice and assistance to users of the information system for the handling and reporting of security incidents?

  6. Does your organization provide the list of business applications and productivity software, which need to be supported by the service desk and desktop services engineers?

  7. Does the tool enable the problem management team to communicate status and progress reports, as well as temporary solutions and workarounds to the service desk staff?

  8. Do you believe the process used by your organizations service desk to authenticate callers is secure enough to prevent an attacker from overcoming it via spoofing?

  9. Do you have benchmarks for staffing ratios for each role as the number of servers a single engineer can support or the ratio of employees to service desk analysts?

  10. Does the service desk control the incident management function and have the interfaces between service desk and incident management been defined and communicated?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the JIRA Service Desk book in PDF containing 997 requirements, which criteria correspond to the criteria in...

Your JIRA Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the JIRA Service Desk Self-Assessment and Scorecard you will develop a clear picture of which JIRA Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough JIRA Service Desk Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage JIRA Service Desk projects with the 62 implementation resources:

  • 62 step-by-step JIRA Service Desk Project Management Form Templates covering over 1500 JIRA Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Planning Process Group: Mitigate. what will you do to minimize the impact should a risk event occur?

  2. Human Resource Management Plan: Account for the purpose of this JIRA Service Desk project by describing, at a high-level, what will be done. What is this JIRA Service Desk project aiming to achieve?

  3. Human Resource Management Plan: Are software metrics formally captured, analyzed and used as a basis for other JIRA Service Desk project estimates?

  4. Source Selection Criteria: Team leads: what is your process for assigning ratings?

  5. Project Scope Statement: Is there a Quality Assurance Plan documented and filed?

  6. Risk Audit: If applicable; are compilers and code generators available and suitable for the product to be built?

  7. Project Schedule: Does the condition or event threaten the JIRA Service Desk projects objectives in any ways?

  8. Risk Audit: Is the customer willing to establish rapid communication links with the developer?

  9. Assumption and Constraint Log: Were the system requirements formally reviewed prior to initiating the design phase?

  10. Responsibility Assignment Matrix: Evaluate the impact of schedule changes, work around, etc?

 
Step-by-step and complete JIRA Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 JIRA Service Desk project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 JIRA Service Desk project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 JIRA Service Desk project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 JIRA Service Desk project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 JIRA Service Desk project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 JIRA Service Desk project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any JIRA Service Desk project with this in-depth JIRA Service Desk Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose JIRA Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in JIRA Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make JIRA Service Desk investments work better.

This JIRA Service Desk All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.