Online Reputation Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Online Reputation Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Online Reputation Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Online Reputation Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Online Reputation Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Online Reputation Management improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. A business plan for the future rests on a thorough understanding of where you are now as an organization. Carrying out a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) or a PESTEL analysis (Political, Economic, Social-cultural, Technological, Environmental and Legal) are useful tools to help you do this. Consider any strength you can build upon and any weaknesses you need to address. What external influences are impacting upon your organization (changes in the law, government policy, users)?

  2. You are what you charge for. And if you are competing solely on the basis of price, then you have been commoditized, offering little or no true differentiation. What would your customers really value?

  3. The customer experience lifecycle can stretch over decades and encompass thousands of interactions, all of which inform the mental state of individual customers. How can anyone hope to manage that?

  4. Evaluate. being able to quantify what is - or is not - working with your sales process is essential for keeping people committed to it. Get feedback from your customers. Is satisfaction higher?

  5. Given the competing pressures of digital transformation, delivering a better experience and reducing operating cost, what is the best route to redesigning the service you offer your customers?

  6. Analyze voice of customer: Has your organization undertaken broad customer feedback through the points of interaction and leveraged the information to drive positive change and satisfaction?

  7. Implementing large scale processes to gather and feed back the voice of the customer : Do you have the capacity to gather the customers voice on every one of your channels of touchpoints?

  8. Strategically minded managers are looking for an improved process resulting in better customer experience, loyalty and profits. Do corresponding challenges ring true for your business?

  9. How do the key attributes of the customer base, customer experience, customer needs and customer challenges affect the need for a culture of customer-centricity at your organization?

  10. The importance and value of reviews is clear, and one question remains: how do you go about collecting online reviews in the first place; let alone raising the overall count of them?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Online Reputation Management book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Online Reputation Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Online Reputation Management Self-Assessment and Scorecard you will develop a clear picture of which Online Reputation Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Online Reputation Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Online Reputation Management projects with the 62 implementation resources:

  • 62 step-by-step Online Reputation Management Project Management Form Templates covering over 1500 Online Reputation Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Quality Audit: How does your organization know that its promotions system is appropriately effective, constructive and fair?

  2. Scope Management Plan: Are changes in scope (deliverable commitments) agreed to by all affected groups & individuals?

  3. Responsibility Assignment Matrix: If a role has only Signing-off, or only Communicating responsibility and has no Performing, Accountable, or Monitoring responsibility, is it necessary?

  4. Project or Phase Close-Out: What information did each stakeholder need to contribute to the Online Reputation Management projects success?

  5. Risk Management Plan: Financial risk -can your organization afford to undertake the Online Reputation Management project?

  6. Requirements Management Plan: Controlling Online Reputation Management project requirements involves monitoring the status of the Online Reputation Management project requirements and managing changes to the requirements. Who is responsible for monitoring and tracking the Online Reputation Management project requirements?

  7. Procurement Audit: Was the estimated contract value based on realistic and updated prices?

  8. Project or Phase Close-Out: What advantages do the an individual interview have over a group meeting, and vice-versa?

  9. Quality Audit: How does your organization know that the support for its staff is appropriately effective and constructive?

  10. Executing Process Group: Are the necessary foundations in place to ensure the sustainability of the results of the programme?

 
Step-by-step and complete Online Reputation Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Online Reputation Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Online Reputation Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Online Reputation Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Online Reputation Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Online Reputation Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Online Reputation Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Online Reputation Management project with this in-depth Online Reputation Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Online Reputation Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Online Reputation Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Online Reputation Management investments work better.

This Online Reputation Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.