Problem Management Toolkit

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Transform your operations functions (event management, incident and Problem Management, resiliency / Disaster Recovery, overall systems and application administration operations) to meet and exceed the Service Level Agreements on availability and time to repair targets.

More Uses of the Problem Management Toolkit:

  • Control: Problem Solving, as performing incident, Problem Management and audit support associated with the enterprise Windows Server infrastructure.

  • Arrange that your group evaluates enterprise Windows Server hardware/software to test, modify, or improve existing enterprise Windows hosting services for fiscal service and implement new systems of greater complexity.

  • Help develop and leverage service operations and desk best practices, ITIL Service Management framework, and Problem Management to drive a continual Process Improvement culture.

  • Control: in partnership with the production management organization, ensure merchants receive support levels in line with expectations and contractual commitments for incident and Problem Management.

  • Serve as innovations and platforms (i and p) account lead in escalating and resolving complex account issues and needs for assigned accounts.

  • Methodize: Problem Management perform Root Cause Analysis to identify underlying problems and drive Continuous Improvement in incident processes and identify/share best practices across the Incident Response community.

  • Be accountable for managing Continuous Integration and deployment, issue and Problem Management, application and infrastructure measurement and monitoring.

  • Assure your operation participates in the development and management of the annual operating expenditure and Capital Expenditure budgets to align investments with strategic plans.

  • Coordinate the technical activities related to Problem Management, system maintenance to provide a framework for project communications, reporting, and troubleshooting processing failures.

  • Perform proactive Problem Management by analyzing operational data (incident, change, and event management) to identify when problem records need to be opened to investigate an existing or potential problem.

  • Ensure that security is embedded in all IT Operations through appropriate application of information Security Tools, policies, practices and oversight.

  • Arrange that your design constructs cardboard cartons to contain finished products manufactured, ensuring that proper carton is being utilized to hold products from bins.

  • Arrange that your operation fosters a culture of Customer Service, quality and Continuous Improvement for the IT support team; follows IT Service Management concepts, in particular for service, Change and Configuration Management, and Problem Management.

  • Confirm your organization ensures proper Configuration Management and change controls are implemented to promote system stability and to provide an audit trail of modifications.

  • Use and integrate appropriate technology to collect, manage, and communicate account specific information and to build and share knowledge.

  • Coordinate the management of the teams contractual arrangements (working through contracts) and ensure compliance with all contractual obligations.

  • Assure your organization
  • Have a high level of initiative and intuition in managing workload, identifying business issues for analysis, structuring projects, and implementing change.

  • Ensure that Help Desk staff use and maintain Problem Management databases or other Help Desk software so that Help Desk activities and performance can be monitored.

  • Manage round the clock services (People, Process and Technology) to assure Monitoring, Incident Management and pro active Problem Management from Detection to Correction of any issue.

  • Provide day to day support for initiatives by participating in review of significant Technical Design deliverables and supporting post release Problem Management efforts in conjunction with other engineering leads.

  • Ensure your strategy complies; duties are performed using generally established Policies and Procedures and deviations from the norm are typically approved by leaders.

  • Manage tasks related to software configuration, training, and validation to match the customers unique workflows while ensuring compliance.

  • Secure that your organization collects and analyzes data to determine the performance of system software and operating systems, programming software, and applications software.

  • Lead Continuous Growth and learning around tools used, tools available, content operations, Industry Standards, industry innovations, and Content Management.

  • Lead the development of strategic and tactical planning activities, and team up with IT PMO, business users, and technical peers to provide solution estimates; lead the Problem Management process.

  • Ensure that all reception staff are aware of and are providing a full business center support for clients, visitors and other personnel.

  • Confirm your strategy develops and maintains complex Data Storage structures needed to support Data Warehouse functions to ensure data is maintained in consistent formats.

  • Manage the sensor lead to communicate the status, risk, and impact of emerging problem areas to incident and Problem Management processes.

  • Assure your team deploys solutions utilizing Business Intelligence concepts; as, Data Mining, Predictive Analytics and Trend Analysis to provide management with insight into business.


Save time, empower your teams and effectively upgrade your processes with access to this practical Problem Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Problem Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Problem Management specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Problem Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Problem Management improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What is your organizations system for selecting qualified vendors?

  2. How is Problem Management project cost planned, managed, monitored?

  3. Does Problem Management analysis isolate the fundamental causes of problems?

  4. Has a Problem Management requirement not been met?

  5. Do Problem Management rules make a reasonable demand on a users capabilities?

  6. Is the final output clearly identified?

  7. What adjustments to the strategies are needed?

  8. Do vendor agreements bring new compliance risk?

  9. In the past few months, what is the smallest change you have made that has had the biggest positive result? What was it about that small change that produced the large return?

  10. What are the types and number of measures to use?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Problem Management book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Problem Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Problem Management Self-Assessment and Scorecard you will develop a clear picture of which Problem Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Problem Management Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Problem Management projects with the 62 implementation resources:

  • 62 step-by-step Problem Management Project Management Form Templates covering over 1500 Problem Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Problem Management project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Problem Management project team have enough people to execute the Problem Management project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Problem Management project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Problem Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Problem Management Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Problem Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Problem Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Problem Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Problem Management project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Problem Management project with this in-depth Problem Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Problem Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Problem Management and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Problem Management investments work better.

This Problem Management All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.