Save time, empower your teams and effectively upgrade your processes with access to this practical Problem Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Problem Management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Problem Management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Problem Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Problem Management improvements can be made.
Examples; 10 of the 991 standard requirements:
- Is the tool able to automate the increase in the severity or impact classification of a Problem according to the number of associated Incidents and/or the number of End Users affected?
- Has senior managements roles and responsibilities been identified, documented and the appropriate members been trained accordingly on particular role in the incident management model?
- What processes are in place to triage security-related events and ensure timely and thorough incident management, as per established IT Service Management policies and procedures?
- Is there a documented policy for incident management that has been approved by management, communicated to appropriate constituents and an owner to maintain and review the policy?
- Is the tool able to automatically increase the severity or impact rating of a Problem according to the number of associated Incidents and/or the number of End Users affected?
- Does the solution enable integration with IT management systems as service desk, workload automation, change management, incident management, and native workflow solutions?
- Are there follow-up procedures to identify level of customer satisfaction with support service, including timeliness and quality of problem resolution and query responses?
- Does the tool enable the Problem Management team to communicate status and progress reports, as well as temporary solutions and workarounds to the Service Desk staff?
- Does the service desk control the incident management function and have the interfaces between service desk and incident management been defined and communicated?
- Is there a standardized approach used to solve problems, evidenced by instruction manuals, Reference sources, expert system, call logging / tracking software?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Problem Management book in PDF containing 991 requirements, which criteria correspond to the criteria in...
Your Problem Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Problem Management Self-Assessment and Scorecard you will develop a clear picture of which Problem Management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Problem Management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Problem Management projects with the 62 implementation resources:
- 62 step-by-step Problem Management Project Management Form Templates covering over 1500 Problem Management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Scope Management Plan: What are the risks that could significantly affect procuring consultant staff for the Problem Management project?
- Planning Process Group: To what extent do the intervention objectives and strategies of the Problem Management project respond to your organizations plans?
- Risk Register: Recovery actions - planned actions taken once a risk has occurred to allow you to move on. What should you do after?
- Procurement Management Plan: Is a pmo (Problem Management project management office) in place which provides oversight to the Problem Management project?
- Change Request: What is the relationship between requirements attributes and attributes like complexity and size?
- Team Member Performance Assessment: Are there any safeguards to prevent intentional or unintentional rating errors?
- Activity Duration Estimates: Is earned value analysis completed to assess Problem Management project performance?
- Responsibility Assignment Matrix: Most people let you know when others re too busy, and are others really too busy?
- Team Member Performance Assessment: How are assessments designed, delivered, and otherwise used to maximize training?
- Risk Audit: Is the customer willing to establish rapid communication links with the developer?
Step-by-step and complete Problem Management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Problem Management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Problem Management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Problem Management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Problem Management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Problem Management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Problem Management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Problem Management project with this in-depth Problem Management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Problem Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Problem Management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Problem Management investments work better.
This Problem Management All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.