Quality Assurance Critical Capabilities

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Look inside the Kanban:

Make sure your staff develops, modifies, or provides input to project plans; implements project plans to meet objectives; coordinates and integrates project activities; manages, leads, or administers project resources; monitors project activities and resources to mitigate risk; implements or maintains quality assurance processes; integrates information systems subsystems; develops information systems testing strategies, plans, or scenarios; identifies standards or requirements for infrastructure configuration or change management; participates in change control (reviewing change requests); develops or implements information systems security plans and procedures; makes improvements, solves problems, or takes corrective action when problems arise; gives presentations or briefings on all aspects of the project; participates in phase, milestone, and final project reviews; identifies project documentation requirements or procedures; and develops and implements product release plans.  


Benefits of the Quality Assurance Kanban 

2331 Ready to use prioritized Quality Assurance requirements:

  • Does your organization have a well defined financial reporting process that incorporates post audit sampling or quality assurance review for reports?
  • Do you have independently reviewed quality assurance processes that apply to each test being undertaken, to help make sure client requirements are being met in a secure, productive manner?
  • What sort of quality assurance measures are in place in your organization to ensure that your performance management and development systems is defensible and meets regulatory requirements?
  • Does the quality assurance scope involve review of organizational change management work products, training effectiveness and adoption of new software products?
  • Which element of a system of quality control strives to provide your organization with reasonable assurance that its policies and procedures are operating effectively?
  • Do you have quality assurance and risk management programs in place for understanding how AI systems/models must be validated and developed?
  • Do the reliability standards require high impact control centers to have quality assurance environments for testing patches before implementing in the production environment?
  • Does the quality assurance group review or audit the activities and work products for configuration management and report the results?
  • Has quality awareness increased and is quality assurance integrated into the software development process at an early stage?
  • What reporting structures do you have in place to monitor the effectiveness of quality assurance improvement activities at all levels of your organization?



The Art of Service has identified and prioritized 2331 Quality Assurance critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Quality Assurance roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp, Monday.com, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2331 Quality Assurance critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Quality Assurance critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Quality Assurance Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Quality Assurance Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: Altair Engineering, Lucid Motors, Beam Inc., Principle Business Enterprises, Inc, US Defense Contract Management Agency, VirginPulse, Cardinal Health, Merck, PNC Financial Services Group, RWS, Stony Brook Medicine, Cepheid, Dell Technologies, Citi, SageSure, Seek Now, UPC Insurance, Paul Davis Restoration Inc, Cotiviti, Inc., Exelixis, LOCKHEED MARTIN CORPORATION, Inter-American Development Bank, AstraZeneca, Burns & McDonnell, TikTok, Amazon.com Services LLC, OutSystems, Appian Corporation, Matterport, SAP, R&L Spring Company, Philips, thyssenkrupp Presta North America LLC, Dorman Products, Cummins Inc., PPG Industries, ABB, BJ CAAS Advisors LLC, Cassavant Machining, Hitachi Astemo Americas, Inc., The Timken Company, Caterpillar, Airbus Final Assembly Line, Raytheon Missiles & Defense, CNH Industrial, Supplier Management Solutions, LLC, Sub-Zero Wolf, Wabtec, Pace Industries, Volvo Group, M/A Com Technolgy Solutions, Graco, Tiffany & Co., La-Z-Boy, Collins Aerospace, ITT, Inc., Rivian Automotive, MAT Holdings, Inc, Hydro-Gear, Doosan Bobcat, Faurecia, Stoneridge, SUEZ, GE Aviation, BorgWarner, Yanfeng Automotive, Akoustis, Inc., Continental AG, Spartan Light Metal Products, Nammo Perry, Avancez, LLC, Constellium, Kuehne+Nagel, TRIGO Global Quality Solutions, Automotive Manufacturing Company, Gates Corporation, North American Lighting, S & C Electric Company, Telamon, Autoliv United States, KBR, Neaton Rome, Tesla, Superior Roll Forming LLC, BAE Systems, CWC Textron, a division of Textron, Pall, Triumph Group, YAPP USA AUTOMOTIVE SYSTEMS INC, Oscar Winski, Fuyao Glass America Inc, Ice Industries Inc., NXP Semiconductors, GEDIA MICHIGAN LLC, AMB Consulting Group, LLC, Kohler, BOEING, Allison Transmission, Inc. 




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