Service Blueprint Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Blueprint Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Blueprint related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Blueprint specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Blueprint Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 996 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Blueprint improvements can be made.

Examples; 10 of the 996 standard requirements:

  1. Is design readiness, the measure of how ready your organization was to absorb design thinking principles and practices, sufficient to ensure successful embedding of design capabilities?

  2. Are the client and designer prepared to take the time that is needed to identify genuine user focused economic, social and environmental opportunities?

  3. Can the customer types identified from specific research context be found in other settings and can other customer characteristics be identified?

  4. What development opportunities and strategies are possible for addressing trade-offs and improving economic, social and environmental outcomes?

  5. How do you ensure that even through failure, the core values, principles, and vision allows for redirection and success in moments of failure?

  6. Which strategy would be effective when the new products have a counter cyclical sales pattern compared to your organizations present products?

  7. What are the defining characteristics of a service that make them different from other human productive activities, as producing products?

  8. Who or what business unit(s) or department(s) in your organization is responsible for designing and managing the customer experience?

  9. Do you enable the payer and buyer to incentivize the user to save money on business trips by sharing the savings with all of them?

  10. What is the empirical relationship between customer involvement in different parts of the development process and performance?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Blueprint book in PDF containing 996 requirements, which criteria correspond to the criteria in...

Your Service Blueprint self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Blueprint Self-Assessment and Scorecard you will develop a clear picture of which Service Blueprint areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Blueprint Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Blueprint projects with the 62 implementation resources:

  • 62 step-by-step Service Blueprint Project Management Form Templates covering over 1500 Service Blueprint project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Requirements Management Plan: Define the help desk model. who will take full responsibility?

  2. Procurement Management Plan: Are Service Blueprint project leaders committed to this Service Blueprint project full time?

  3. Team Performance Assessment: If you have criticized someones work for method variance in your role as reviewer, what was the circumstance?

  4. Roles and Responsibilities: How well did the Service Blueprint project Team understand the expectations of specific roles and responsibilities?

  5. Network Diagram: What is your organizations history in doing similar activities?

  6. Quality Audit: How does the organization know that its system for maintaining and advancing the capabilities of its staff, particularly in relation to the Mission of the organization, is appropriately effective and constructive?

  7. Quality Audit: Have the risks associated with the intentions been identified, analyzed and appropriate responses developed?

  8. Procurement Audit: Are there regular reviews and analysis of the performance of the procurement function/unit?

  9. Stakeholder Analysis Matrix: Who will promote/support the Service Blueprint project, provided that they are involved?

  10. Project Portfolio management: Are you working differently with your portfolios at different parts of your organization?

 
Step-by-step and complete Service Blueprint Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Blueprint project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Blueprint project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Blueprint project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Blueprint project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Blueprint project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Blueprint project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Blueprint project with this in-depth Service Blueprint Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Blueprint projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Blueprint and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Blueprint investments work better.

This Service Blueprint All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.