Service Blueprint Toolkit

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You are proactive in reporting and resolving logistic, technical or organizational problems and have good communication with the customer about progress, out of scope work, non conformities, timely payments and all other site related issues.

More Uses of the Service Blueprint Toolkit:

  • Help develop outputs like Customer Journey Maps, Service Blueprints, personas, etc.

  • Create daily, weekly and monthly project Status Reports.

  • Establish that your organization keeps tools, equipment, and mechanical rooms in safe, clean, and organized working condition.

  • Establish a Root Cause Analysis on any equipment failures.

  • Be accountable for understanding and managing the interests and expectations of all stakeholders.

  • Provide support for production and production equipment to reach optimum capabilities.

  • Handle multiple projects, changing priorities, and continually heavy workloads.

  • Oversee receiving, distribution, site warehouse and documentation of materials.

  • Establish or adjust work procedures to allow production to meet schedules.

  • Collaborate with the development organization to create Service Blueprints needed to manage Micro Services at scale on the platform.

  • Devise: constantly monitor and report on progress of all projects to client.

  • Support project work and Continuous Improvement efforts.

  • Read a tape measure with speed and accuracy.

  • Methodize: work in collaboration with Operations Management in setting performance standards, makes formal appraisals and determines training needs for employees based on assessment of skill and unit needs.

  • Ensure your operation modifies daily Work Plans to meet established deadlines and priorities.

  • Manage: present report defining project progress, problems and solutions.

  • Maintain computerized or manual equipment logs that detail preventive work performed.

  • Perform design research and create communication tools, as Journey Maps, Service Blueprints, prototypes whatever tool is right for the task at hand.

  • Secure that your team determines and recommends training needs for food service workers and assigns as appropriate.

  • Be accountable for implementing cross functional process changes based on Service Blueprints and end to end customer journeys.

  • Pilot: implement and manage project changes and interventions to achieve completion.

  • Guide: continually expand the knowledge base on maintenance practices, procedures, and technologies.

  • Perform adjustments and/or make corrections on equipment to reach optimum capabilities.

  • Control: review elevator maintenance records and confirm elevator maintenance is performed per service agreement.

  • Lead: equipment design and capabilities that can be translated into efficient operation.

  • Drive: monitor and manage quality, time, costs and provision of information.

  • Develop UX outputs like Customer Journey Maps, Service Blueprints, personas, etc.

  • Develop Service Blueprints, workflows, wireframes, prototypes, and other design deliverables.

  • Control: monitor Working Conditions regularly to ensure the safety of all team members.

  • Secure that your strategy complies; conducts Management Review and other activities supportive of the Quality Assurance Program.


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Blueprint Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Blueprint related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Blueprint specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Blueprint Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Blueprint improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Are there any easy-to-implement alternatives to Service Blueprint? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

  2. What is the definition of Service Blueprint excellence?

  3. How has the Service Blueprint data been gathered?

  4. What can you do to improve?

  5. Do you have any cost Service Blueprint limitation requirements?

  6. Are losses documented, analyzed, and remedial processes developed to prevent future losses?

  7. What is the output?

  8. What kind of crime could a potential new hire have committed that would not only not disqualify him/her from being hired by your organization, but would actually indicate that he/she might be a particularly good fit?

  9. What is the context?

  10. What are the Service Blueprint resources needed?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Blueprint book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Blueprint self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Blueprint Self-Assessment and Scorecard you will develop a clear picture of which Service Blueprint areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Blueprint Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Blueprint projects with the 62 implementation resources:

  • 62 step-by-step Service Blueprint Project Management Form Templates covering over 1500 Service Blueprint project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the acquisition process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Service Blueprint project issues be unconditionally tracked through the issue resolution process?

  4. Closing Process Group: Did the Service Blueprint project team have enough people to execute the Service Blueprint project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are corrective actions taken when actual results are substantially different from detailed Service Blueprint project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Service Blueprint Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Blueprint project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Service Blueprint project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Blueprint project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Blueprint project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Blueprint project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Blueprint project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Blueprint project with this in-depth Service Blueprint Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Blueprint projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Blueprint and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Blueprint investments work better.

This Service Blueprint All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.