Are you tired of constantly searching for answers and solutions to improve your Service Delivery and CMMi processes? Look no further, because our Service Delivery and CMMi Knowledge Base has everything you need in one convenient dataset.
Our dataset contains 1562 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases that will guide you through the most important questions to ask to get results by urgency and scope.
With our comprehensive knowledge base, you will have access to a wealth of information that will help you streamline your service delivery and achieve CMMi success.
What sets our Service Delivery and CMMi Knowledge Base apart from competitors and alternatives is its extensive coverage of all aspects related to service delivery and CMMi.
Unlike other products that may only touch on certain topics or offer incomplete information, our dataset covers it all.
This makes it the ideal product for professionals looking to enhance their knowledge and skills in this specific field.
Our product is also incredibly user-friendly and easy to use.
You don′t have to spend a fortune on expensive consultants or training programs.
With our DIY/affordable product alternative, you can learn at your own pace and refer back to the dataset whenever needed.
It′s like having a virtual coach guiding you towards CMMi excellence.
Our dataset includes not only detailed specifications and overviews of the Service Delivery and CMMi concepts but also their benefits.
You will learn how implementing these practices can significantly improve your business processes, increase efficiency, reduce costs, and ultimately lead to higher customer satisfaction.
Don′t just take our word for it – our dataset is backed by extensive research on Service Delivery and CMMi best practices.
We have compiled all of the most relevant and up-to-date information, so you can trust that you are getting the most accurate and reliable knowledge available.
For businesses, our Service Delivery and CMMi Knowledge Base is an invaluable resource.
By implementing the best practices and solutions outlined in our dataset, you will see significant improvements in your service delivery processes, leading to increased customer satisfaction, lower costs, and higher profits.
The cost of our dataset is a fraction of what you would spend on hiring consultants or attending costly training programs.
Plus, you have the added benefit of being able to refer back to the information whenever needed, without any additional costs.
Of course, as with any product, there are pros and cons.
However, we firmly believe that the benefits of our Service Delivery and CMMi Knowledge Base far outweigh any potential drawbacks.
With our dataset, you have everything you need to become a true expert in service delivery and CMMi.
In summary, our Service Delivery and CMMi Knowledge Base is a comprehensive, user-friendly, affordable, and highly beneficial product that will help you excel in service delivery and CMMi.
Don′t miss out on this opportunity to take your business to the next level – get your hands on our dataset today and experience the difference for yourself!
What would differentiate a service incident from an issue in a service delivery project?
Service Delivery
A service incident is a specific unplanned event that disrupts normal operations, while an issue in a service delivery project impacts the overall success and effectiveness of the project.
Solutions:
1. Define clear criteria for distinguishing between a service incident and an issue.
2. Implement a tracking system to monitor and report on service incidents and issues.
3. Conduct regular reviews to identify patterns and root causes of service incidents and issues.
Benefits:
1. Achieve consistency in identifying and addressing service incidents and issues.
2. Obtain accurate data for analysis and decision making.
3. Continuously improve the service delivery process to prevent future incidents and issues.
CONTROL QUESTION: What would differentiate a service incident from an issue in a service delivery project?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our service delivery goal is to become the number one provider of seamless and personalized customer experiences across all industries globally.
A service incident would be classified as a temporary disruption or interruption in the delivery of a service. This could be caused by technical issues, human error, or external factors. However, it would not greatly affect the overall delivery of the service and can be quickly resolved without major impact on the customer.
On the other hand, an issue in a service delivery project would refer to a significant problem or challenge that affects the overall success and quality of the service being delivered. This could be a recurring issue, a complex problem, or a failure in meeting the agreed upon service level agreements. These issues require thorough investigation, planning, and resolution to prevent them from negatively impacting customer satisfaction and the company′s reputation.
"Five stars for this dataset! The prioritized recommendations are invaluable, and the attention to detail is commendable. It has quickly become an essential tool in my toolkit."
Client Situation:
XYZ Corporation is a global retail company that provides a wide variety of products to customers worldwide. They recently implemented a new e-commerce platform to enhance their online shopping experience and increase customer satisfaction. However, after the launch of this platform, they experienced several technical issues and service incidents that impacted the customers′ shopping experience. As a result, their customer satisfaction ratings dropped, and there was an increase in customer complaints. To address these issues, XYZ Corporation hired a consulting firm to evaluate their service delivery process and improve customer experience.
Consulting Methodology:
The consulting firm used a combination of IT Infrastructure Library (ITIL) and Six Sigma methodologies to analyze the service delivery process. ITIL is an industry best practice framework for managing and delivering high-quality IT services, while Six Sigma is a data-driven approach to improving processes and reducing defects. This hybrid approach was chosen to address both the technical and process-related aspects of the service delivery project.
Deliverables:
Based on the client′s requirement, the consulting firm developed the following deliverables:
1. Current State Assessment: The consulting team conducted a thorough analysis of the current state of the service delivery process, including the tools and technologies used, the roles and responsibilities of various teams, and the key performance indicators (KPIs).
2. Gap Analysis: After assessing the current state, the consulting team identified the gaps between the existing service delivery process and industry best practices.
3. Improvement Plan: A comprehensive improvement plan was developed, outlining the necessary steps to be taken to address the identified gaps.
4. Implementation Roadmap: A detailed implementation roadmap was created to guide the client through the process of implementing the recommended changes.
Implementation Challenges:
During the course of the project, the consulting firm encountered several challenges that needed to be addressed to ensure the success of the service delivery project. Some of the common challenges faced were:
1. Resistance to Change: Implementing any change in a well-established service delivery process can be met with resistance from the employees. To overcome this challenge, the consulting firm conducted regular training sessions and communicated the benefits of the proposed changes to gain buy-in from the employees.
2. Integration of ITIL and Six Sigma: As ITIL and Six Sigma are two different methodologies, integrating them into a single approach was challenging. The consulting team had to prioritize their use based on the specific requirements of the project.
3. Data Availability: Gathering relevant data for analysis was a significant challenge. The consulting firm had to work closely with the client′s IT and operational teams to collect the necessary data.
KPIs:
To measure the success of the service delivery project, the following KPIs were identified:
1. Mean Time to Resolve (MTTR): This KPI measures the average time taken to resolve a service incident. The aim was to reduce the MTTR to improve customer experience.
2. First Contact Resolution (FCR): This metric measures the percentage of service incidents resolved during the first customer contact. A higher FCR indicates better customer service.
3. Customer Satisfaction (CSAT): CSAT measures the level of satisfaction of customers with the services received. The goal was to increase the CSAT score after the implementation of the improvement plan.
Management Considerations:
In addition to the technical and process-related challenges, the consulting firm also addressed several management considerations to ensure successful service delivery. These included:
1. Clear Communication: Effective communication between the consulting team and the client′s stakeholders was crucial in defining project goals, expectations, and timelines.
2. Continuous Monitoring: The consulting team monitored the progress of the service delivery project continuously and made necessary adjustments to the implementation plan to ensure its success.
3. Change Management: As the project involved implementing significant changes in the service delivery process, change management played a critical role in addressing any issues and risks that could arise during the process.
4. Knowledge Transfer: The consulting firm ensured that the knowledge and best practices acquired during the project were transferred to the client′s team for long-term sustainability.
Differentiating Service Incidents from Issues in a Service Delivery Project:
A service incident and an issue in a service delivery project can often be confused or used interchangeably. However, there are distinct differences between the two that need to be understood.
Service Incident:
A service incident is an unplanned interruption or reduction in the quality of a service. It could be caused by hardware or software failures, human error, or external factors. In the case of XYZ Corporation, the technical issues with the new e-commerce platform were service incidents that impacted the customers′ shopping experience.
Issue in a Service Delivery Project:
On the other hand, an issue in a service delivery project refers to a problem or challenge in the overall delivery of a service. It could be related to processes, tools, people, or any other aspect of service delivery. In the case of XYZ Corporation, the decrease in customer satisfaction and increase in customer complaints were issues in the service delivery project.
In summary, a service incident is a specific, isolated event that affects the delivery of a service, while an issue in a service delivery project is a broader problem that impacts the overall service delivery process. It is important to differentiate between the two to evaluate the performance of the service delivery process and take corrective actions accordingly.
References:
1. ITIL: The Basics, Dell EMC Consulting, https://www.dellemc.com/en-us/services/consulting/it-infrastructure-library.htm
2. What is ITIL? Your Guide to the IT Infrastructure Library, BMC Blogs, https://www.bmc.com/blogs/itil-what-is-it-information-library/
3. Six Sigma Methodology Overview, Six Sigma Daily, https://www.sixsigmadaily.com/six-sigma-methodology-overview/
4. Challenges of Implementing Six Sigma in a Service-Based Organization, Quality Progress, https://asq.org/quality-progress/articles/challenges-of-implementing-six-sigma-in-a-service-based-organization
5. Understanding the Differences: Incident vs. Problem Management, Cherwell Blog, https://www.cherwell.com/library/it-service-management/understanding-the-differences-incident-vs-problem-management/
6. 6 Critical Factors in Successfully Implementing ITIL, Consulting Quest, https://consultingquest.com/itil-implementation-critical-factors/
7. Managing Change for ITIL Success, BMC Blogs, https://www.bmc.com/blogs/managing-change-for-successful-itil-service-management/
8. What are KPIs? Definition and Examples, QuickBooks Resource Center, https://quickbooks.intuit.com/r/kpi/what-are-kpis-definition-examples/
Our dataset contains 1562 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases that will guide you through the most important questions to ask to get results by urgency and scope.
With our comprehensive knowledge base, you will have access to a wealth of information that will help you streamline your service delivery and achieve CMMi success.
What sets our Service Delivery and CMMi Knowledge Base apart from competitors and alternatives is its extensive coverage of all aspects related to service delivery and CMMi.
Unlike other products that may only touch on certain topics or offer incomplete information, our dataset covers it all.
This makes it the ideal product for professionals looking to enhance their knowledge and skills in this specific field.
Our product is also incredibly user-friendly and easy to use.
You don′t have to spend a fortune on expensive consultants or training programs.
With our DIY/affordable product alternative, you can learn at your own pace and refer back to the dataset whenever needed.
It′s like having a virtual coach guiding you towards CMMi excellence.
Our dataset includes not only detailed specifications and overviews of the Service Delivery and CMMi concepts but also their benefits.
You will learn how implementing these practices can significantly improve your business processes, increase efficiency, reduce costs, and ultimately lead to higher customer satisfaction.
Don′t just take our word for it – our dataset is backed by extensive research on Service Delivery and CMMi best practices.
We have compiled all of the most relevant and up-to-date information, so you can trust that you are getting the most accurate and reliable knowledge available.
For businesses, our Service Delivery and CMMi Knowledge Base is an invaluable resource.
By implementing the best practices and solutions outlined in our dataset, you will see significant improvements in your service delivery processes, leading to increased customer satisfaction, lower costs, and higher profits.
The cost of our dataset is a fraction of what you would spend on hiring consultants or attending costly training programs.
Plus, you have the added benefit of being able to refer back to the information whenever needed, without any additional costs.
Of course, as with any product, there are pros and cons.
However, we firmly believe that the benefits of our Service Delivery and CMMi Knowledge Base far outweigh any potential drawbacks.
With our dataset, you have everything you need to become a true expert in service delivery and CMMi.
In summary, our Service Delivery and CMMi Knowledge Base is a comprehensive, user-friendly, affordable, and highly beneficial product that will help you excel in service delivery and CMMi.
Don′t miss out on this opportunity to take your business to the next level – get your hands on our dataset today and experience the difference for yourself!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1562 prioritized Service Delivery requirements. - Extensive coverage of 185 Service Delivery topic scopes.
- In-depth analysis of 185 Service Delivery step-by-step solutions, benefits, BHAGs.
- Detailed examination of 185 Service Delivery case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Quality Assurance, Value Stream Mapping, ITSM, Application Development, Project Closure, Appraisal Planning, Project Goals, Organizational Process Performance, Capability Levels, Process Measurement And Analysis, Configuration Management, Project Stakeholders, Peer Reviews, Project Documentation, Cost Of Quality, Supplier Evaluation, Product Analytics, Project Budgeting, Organizational Learning, Process Assessment And Improvement, Integration And Test, Defect Prevention Plan, Application Development Methodology, Product Quality, Cost Management, Agile Processes, Security Incident Handling Procedure, Team Building, Problem Solving, Scaled Agile Framework, Integrated Project Management, Project Scheduling, Continuous Process Improvement, Regulatory Compliance, Supplier Satisfaction, Performance Metrics, Validation Plan, Process Performance Management, Hardware Engineering, Risk Monitoring And Control, Version Comparison, Communication Skills, Communication Management, Interface Management, Agile Analysis, Process Efficiency, Defect Resolution, Six Sigma, Supplier Selection, In Process Reviews, Requirements Traceability, Quality Control, Systems Review, Leadership Succession Planning, Risk Analysis, Process Model, Process And Technology Improvement, Root Cause Analysis, Project Risks, Product Integration, Quantitative Project Management, Process Monitoring, Sprint Goals, Source Code, Configuration Status Accounting, Configuration Audit, Requirements Management, System Engineering, Process Control, IT Staffing, Project Budget, Waste Reduction, Agile Methodologies, Commitment Level, Process Improvement Methodologies, Agile Requirements, Project Team, Risk Management, Quality Standards, Quality Metrics, Project Integration, Appraisal Analysis, Continuous Improvement, Technology Transfer, Scope Management, Stability In Process Performance, Support Plan, Agile Planning, Time Management, Software Engineering, Service Delivery, Process Optimization, Lean Management, Lean Six Sigma, Organizational Environment For Integration, Work Development, Change Management, Requirements Development, Information Technology, Migration Documentation, Data Breaches, Best Practices, Agile Monitoring, Quantitative Feedback, Project Planning, Lessons Learned, Schedule Management, Appraisal Methods, Risk Response Planning, Decision Analysis And Resolution, Process Definition Development, Technical Solution, Process Tailoring, Project Resources, CMMi, Project Objectives, Real Time Security Monitoring, Software Peer Review, Measurement Definition, Organizational Continuous Improvement, Conflict Resolution, Organizational Process Management, Process Standard Conformity, Performance Baseline, Documentation Reviews, Master Data Management, IT Systems, Process capability levels, Lean Management, Six Sigma, Continuous improvement Introduction, Cmmi Pa, Innovation Maturity Model, Human Resource Management, Stakeholder Management, Project Timeline, Lean Principles, Statistical Tools, Training Effectiveness, Verification Plan, Project Scope, Process Improvement, Knowledge Management, Project Monitoring, Strong Customer, Mutation Analysis, Quality Management, Organizational Training Program, Quality Inspection, Supplier Agreement Management, Organization Process Focus, Agile Improvement, Performance Management, Software Quality Assurance, Theory of Change, Organization Process Definition, Installation Steps, Stakeholder Involvement Plan, Risk Assessment, Agile Measurement, Project Communication, Data Governance, CMMI Process Area, Risk Identification, Project Deliverables, Total Quality Management, Organization Training, Process Maturity, QA Planning, Process Performance Models, Quality Planning, Project Execution, Resource Management, Appraisal Findings, Process Performance, Decision Making, Operational Efficiency, Statistical Process, Causal Analysis And Resolution, Product And Process Quality Assurance, ISO 12207, CMMi Level 3, Quality Audits, Procurement Management, Project Management, Investment Appraisal, Feedback Loops
Service Delivery Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Service Delivery
A service incident is a specific unplanned event that disrupts normal operations, while an issue in a service delivery project impacts the overall success and effectiveness of the project.
Solutions:
1. Define clear criteria for distinguishing between a service incident and an issue.
2. Implement a tracking system to monitor and report on service incidents and issues.
3. Conduct regular reviews to identify patterns and root causes of service incidents and issues.
Benefits:
1. Achieve consistency in identifying and addressing service incidents and issues.
2. Obtain accurate data for analysis and decision making.
3. Continuously improve the service delivery process to prevent future incidents and issues.
CONTROL QUESTION: What would differentiate a service incident from an issue in a service delivery project?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our service delivery goal is to become the number one provider of seamless and personalized customer experiences across all industries globally.
A service incident would be classified as a temporary disruption or interruption in the delivery of a service. This could be caused by technical issues, human error, or external factors. However, it would not greatly affect the overall delivery of the service and can be quickly resolved without major impact on the customer.
On the other hand, an issue in a service delivery project would refer to a significant problem or challenge that affects the overall success and quality of the service being delivered. This could be a recurring issue, a complex problem, or a failure in meeting the agreed upon service level agreements. These issues require thorough investigation, planning, and resolution to prevent them from negatively impacting customer satisfaction and the company′s reputation.
Customer Testimonials:
"Five stars for this dataset! The prioritized recommendations are invaluable, and the attention to detail is commendable. It has quickly become an essential tool in my toolkit."
"The diversity of recommendations in this dataset is impressive. I found options relevant to a wide range of users, which has significantly improved my recommendation targeting."
"The ethical considerations built into the dataset give me peace of mind knowing that my recommendations are not biased or discriminatory."
Service Delivery Case Study/Use Case example - How to use:
Client Situation:
XYZ Corporation is a global retail company that provides a wide variety of products to customers worldwide. They recently implemented a new e-commerce platform to enhance their online shopping experience and increase customer satisfaction. However, after the launch of this platform, they experienced several technical issues and service incidents that impacted the customers′ shopping experience. As a result, their customer satisfaction ratings dropped, and there was an increase in customer complaints. To address these issues, XYZ Corporation hired a consulting firm to evaluate their service delivery process and improve customer experience.
Consulting Methodology:
The consulting firm used a combination of IT Infrastructure Library (ITIL) and Six Sigma methodologies to analyze the service delivery process. ITIL is an industry best practice framework for managing and delivering high-quality IT services, while Six Sigma is a data-driven approach to improving processes and reducing defects. This hybrid approach was chosen to address both the technical and process-related aspects of the service delivery project.
Deliverables:
Based on the client′s requirement, the consulting firm developed the following deliverables:
1. Current State Assessment: The consulting team conducted a thorough analysis of the current state of the service delivery process, including the tools and technologies used, the roles and responsibilities of various teams, and the key performance indicators (KPIs).
2. Gap Analysis: After assessing the current state, the consulting team identified the gaps between the existing service delivery process and industry best practices.
3. Improvement Plan: A comprehensive improvement plan was developed, outlining the necessary steps to be taken to address the identified gaps.
4. Implementation Roadmap: A detailed implementation roadmap was created to guide the client through the process of implementing the recommended changes.
Implementation Challenges:
During the course of the project, the consulting firm encountered several challenges that needed to be addressed to ensure the success of the service delivery project. Some of the common challenges faced were:
1. Resistance to Change: Implementing any change in a well-established service delivery process can be met with resistance from the employees. To overcome this challenge, the consulting firm conducted regular training sessions and communicated the benefits of the proposed changes to gain buy-in from the employees.
2. Integration of ITIL and Six Sigma: As ITIL and Six Sigma are two different methodologies, integrating them into a single approach was challenging. The consulting team had to prioritize their use based on the specific requirements of the project.
3. Data Availability: Gathering relevant data for analysis was a significant challenge. The consulting firm had to work closely with the client′s IT and operational teams to collect the necessary data.
KPIs:
To measure the success of the service delivery project, the following KPIs were identified:
1. Mean Time to Resolve (MTTR): This KPI measures the average time taken to resolve a service incident. The aim was to reduce the MTTR to improve customer experience.
2. First Contact Resolution (FCR): This metric measures the percentage of service incidents resolved during the first customer contact. A higher FCR indicates better customer service.
3. Customer Satisfaction (CSAT): CSAT measures the level of satisfaction of customers with the services received. The goal was to increase the CSAT score after the implementation of the improvement plan.
Management Considerations:
In addition to the technical and process-related challenges, the consulting firm also addressed several management considerations to ensure successful service delivery. These included:
1. Clear Communication: Effective communication between the consulting team and the client′s stakeholders was crucial in defining project goals, expectations, and timelines.
2. Continuous Monitoring: The consulting team monitored the progress of the service delivery project continuously and made necessary adjustments to the implementation plan to ensure its success.
3. Change Management: As the project involved implementing significant changes in the service delivery process, change management played a critical role in addressing any issues and risks that could arise during the process.
4. Knowledge Transfer: The consulting firm ensured that the knowledge and best practices acquired during the project were transferred to the client′s team for long-term sustainability.
Differentiating Service Incidents from Issues in a Service Delivery Project:
A service incident and an issue in a service delivery project can often be confused or used interchangeably. However, there are distinct differences between the two that need to be understood.
Service Incident:
A service incident is an unplanned interruption or reduction in the quality of a service. It could be caused by hardware or software failures, human error, or external factors. In the case of XYZ Corporation, the technical issues with the new e-commerce platform were service incidents that impacted the customers′ shopping experience.
Issue in a Service Delivery Project:
On the other hand, an issue in a service delivery project refers to a problem or challenge in the overall delivery of a service. It could be related to processes, tools, people, or any other aspect of service delivery. In the case of XYZ Corporation, the decrease in customer satisfaction and increase in customer complaints were issues in the service delivery project.
In summary, a service incident is a specific, isolated event that affects the delivery of a service, while an issue in a service delivery project is a broader problem that impacts the overall service delivery process. It is important to differentiate between the two to evaluate the performance of the service delivery process and take corrective actions accordingly.
References:
1. ITIL: The Basics, Dell EMC Consulting, https://www.dellemc.com/en-us/services/consulting/it-infrastructure-library.htm
2. What is ITIL? Your Guide to the IT Infrastructure Library, BMC Blogs, https://www.bmc.com/blogs/itil-what-is-it-information-library/
3. Six Sigma Methodology Overview, Six Sigma Daily, https://www.sixsigmadaily.com/six-sigma-methodology-overview/
4. Challenges of Implementing Six Sigma in a Service-Based Organization, Quality Progress, https://asq.org/quality-progress/articles/challenges-of-implementing-six-sigma-in-a-service-based-organization
5. Understanding the Differences: Incident vs. Problem Management, Cherwell Blog, https://www.cherwell.com/library/it-service-management/understanding-the-differences-incident-vs-problem-management/
6. 6 Critical Factors in Successfully Implementing ITIL, Consulting Quest, https://consultingquest.com/itil-implementation-critical-factors/
7. Managing Change for ITIL Success, BMC Blogs, https://www.bmc.com/blogs/managing-change-for-successful-itil-service-management/
8. What are KPIs? Definition and Examples, QuickBooks Resource Center, https://quickbooks.intuit.com/r/kpi/what-are-kpis-definition-examples/
Security and Trust:
- Secure checkout with SSL encryption Visa, Mastercard, Apple Pay, Google Pay, Stripe, Paypal
- Money-back guarantee for 30 days
- Our team is available 24/7 to assist you - support@theartofservice.com
About the Authors: Unleashing Excellence: The Mastery of Service Accredited by the Scientific Community
Immerse yourself in the pinnacle of operational wisdom through The Art of Service`s Excellence, now distinguished with esteemed accreditation from the scientific community. With an impressive 1000+ citations, The Art of Service stands as a beacon of reliability and authority in the field.Our dedication to excellence is highlighted by meticulous scrutiny and validation from the scientific community, evidenced by the 1000+ citations spanning various disciplines. Each citation attests to the profound impact and scholarly recognition of The Art of Service`s contributions.
Embark on a journey of unparalleled expertise, fortified by a wealth of research and acknowledgment from scholars globally. Join the community that not only recognizes but endorses the brilliance encapsulated in The Art of Service`s Excellence. Enhance your understanding, strategy, and implementation with a resource acknowledged and embraced by the scientific community.
Embrace excellence. Embrace The Art of Service.
Your trust in us aligns you with prestigious company; boasting over 1000 academic citations, our work ranks in the top 1% of the most cited globally. Explore our scholarly contributions at: https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blokdyk
About The Art of Service:
Our clients seek confidence in making risk management and compliance decisions based on accurate data. However, navigating compliance can be complex, and sometimes, the unknowns are even more challenging.
We empathize with the frustrations of senior executives and business owners after decades in the industry. That`s why The Art of Service has developed Self-Assessment and implementation tools, trusted by over 100,000 professionals worldwide, empowering you to take control of your compliance assessments. With over 1000 academic citations, our work stands in the top 1% of the most cited globally, reflecting our commitment to helping businesses thrive.
Founders:
Gerard Blokdyk
LinkedIn: https://www.linkedin.com/in/gerardblokdijk/
Ivanka Menken
LinkedIn: https://www.linkedin.com/in/ivankamenken/
