Service Delivery Toolkit

$249.00
Availability:
Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Delivery Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery improvements can be made.

Examples; 10 of the 998 standard requirements:

  1. Does service delivery have a suitably strong focus on preventing problems occurring or getting worse, breaking the cycle and helping people to avoid crisis rather than supporting people in crisis?

  2. How can a local authority promise a new dawn in service delivery but fail to consult the public, service users and community organisations and without a proper service impact assessment?

  3. Does the product owner consult the service delivery and support processes as capacity management and financial management during the negotiating of service levels and service norms?

  4. Should introducing more private delivery of training, social services, and other non health related services be one of the priority action items for reducing the debt and deficit?

  5. Has the board and senior executive leadership team sought to adopt assumptions and methods that minimise the cost of service delivery, and/or minimise prices faced by customers?

  6. Has the strategy to improve service delivery supported Good by the aid program been coherent, realistic and well budgeted, and based on consultation and stakeholder ownership?

  7. How do you prepare and implement guidelines to encourage the willingness of the frontline staff to accept responsibilities for service delivery as per citizen expectations?

  8. What are the indications regarding the cost effectiveness of service delivery modalities and policies that were developed or supported by various program interventions?

  9. What theme or issue that relates to your core business is currently challenging or frustrating your attempts to improve service delivery or community capacity building?

  10. How do you develop collaborative approaches for engagement, marketing, product and service delivery across sectors that blend old knowledge and technologies with new?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Delivery book in PDF containing 998 requirements, which criteria correspond to the criteria in...

Your Service Delivery self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Delivery Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Delivery Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery projects with the 62 implementation resources:

  • 62 step-by-step Service Delivery Project Management Form Templates covering over 1500 Service Delivery project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Project Management Plan: Are cost risk analysis methods applied to develop contingencies for the estimated total Service Delivery project costs?

  2. Risk Register: Does the evidence highlight any areas to advance opportunities or foster good relations. If yes what steps will be taken?

  3. Procurement Audit: Are payment generated from computer programs reviewed by supervisory personnel prior to distribution?

  4. Scope Management Plan: Is there an on-going process in place to monitor Service Delivery project risks?

  5. Roles and Responsibilities: What should you do now to prepare yourself for a promotion, increased responsibilities or a different job?

  6. Source Selection Criteria: What documentation is necessary regarding electronic communications?

  7. Cost Baseline: Has the Service Delivery projected annual cost to operate and maintain the product(s) or service(s) been approved and funded?

  8. Procurement Audit: Is the efficiency of the procurement process regularly evaluated?

  9. Planning Process Group: How well will the chosen processes produce the expected results?

  10. Procurement Management Plan: Is Service Delivery project work proceeding in accordance with the original Service Delivery project schedule?

 
Step-by-step and complete Service Delivery Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Delivery project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Delivery project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Delivery project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Delivery project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Delivery project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Delivery project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Delivery project with this in-depth Service Delivery Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Delivery projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Delivery and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery investments work better.

This Service Delivery All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.