Service Profit Chain Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Profit Chain Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Profit Chain related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Profit Chain specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Profit Chain Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Profit Chain improvements can be made.

Examples; 10 of the 991 standard requirements:


1. What provisions are there for changes in specifications due to advances in technology or revisions in quality or quantity of materials/services being procured?
   
   

2. Does management recognize the relationship between the performance of employees and the performance of the respective functional areas or departments?
   
   

3. Does your organization identify and manage the human and physical factors of the work environment needed to achieve conformity of product/service?
   
   

4. What better way to accomplish that than through the publishing of content, and engagement with online reviewers and potential customers?
   
   

5. Is there any difference in the analysis of your importation of a good sold at the cost of production or sold at a subsidized price?
   
   

6. What does your organization need from your data in order to extract the maximum business value and gain a competitive advantage?
   
   

7. How does your organization create a great employee experience with something as ineffective as an annual performance review?
   
   

8. Are you purchasing services for the design, development, and integration of a new system or upgrading an existing system?
   
   

9. Why is understanding and appreciating the diversity of cultures important in the interconnected global work environment?
   
   

10. How will your team plan to identify, address, and manage challenges and barriers as you move to full implementation?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Profit Chain book in PDF containing 991 requirements, which criteria correspond to the criteria in...


Your Service Profit Chain self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Profit Chain Self-Assessment and Scorecard you will develop a clear picture of which Service Profit Chain areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Profit Chain Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Profit Chain projects with the 62 implementation resources:


• 62 step-by-step Service Profit Chain Project Management Form Templates covering over 1500 Service Profit Chain project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Risk Management Plan: Do you have a consistent repeatable process that is actually used?
   
   

2. Schedule Management Plan: Were stakeholders aware and supportive of the principles and practices of modern software estimation?
   
   

3. Quality Audit: How does your organization know that its planning processes are appropriately effective and constructive?
   
   

4. Cost Management Plan: Are updated Service Profit Chain project time & resource estimates reasonable based on the current Service Profit Chain project stage?
   
   

5. Team Member Performance Assessment: How do you determine which data are the most important to use, analyze, or review?
   
   

6. Human Resource Management Plan: Is an industry recognized support tool(s) being used for Service Profit Chain project scheduling & tracking?
   
   

7. Executing Process Group: In what way has the program come up with innovative measures for problem-solving?
   
   

8. Scope Management Plan: How are you planning to maintain the scope baseline and how will you manage scope changes?
   
   

9. Procurement Management Plan: Are internal Service Profit Chain project status meetings held at reasonable intervals?
   
   

10. Procurement Audit: Is confidentiality guaranteed during the whole process?


 
Step-by-step and complete Service Profit Chain Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Profit Chain project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Profit Chain project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Profit Chain project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Profit Chain project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Profit Chain project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Profit Chain project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Profit Chain project with this in-depth Service Profit Chain Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Profit Chain projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Profit Chain and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Profit Chain investments work better.

This Service Profit Chain All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.