Service Quality Plan Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Quality Plan Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Quality Plan related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Quality Plan specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Quality Plan Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 656 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Quality Plan improvements can be made.

Examples; 10 of the 656 standard requirements:

  1. Have any additional benefits been identified that will result from closing all or most of the gaps?

  2. How often will data be collected for measures?

  3. Are Required Metrics Defined?

  4. What went well, what should change, what can improve?

  5. What are the revised rough estimates of the financial savings/opportunity for Service Quality Plan improvements?

  6. Is performance measured?

  7. What happens when a new employee joins the organization?

  8. What are the top 3 things at the forefront of our Service Quality Plan agendas for the next 3 years?

  9. What are the expected benefits of Service Quality Plan to the stakeholder?

  10. Think about the people you identified for your Service Quality Plan project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Quality Plan book in PDF containing 656 requirements, which criteria correspond to the criteria in...

Your Service Quality Plan self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Quality Plan Self-Assessment and Scorecard you will develop a clear picture of which Service Quality Plan areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Quality Plan Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Quality Plan projects with the 62 implementation resources:

  • 62 step-by-step Service Quality Plan Project Management Form Templates covering over 6000 Service Quality Plan project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Assessment: Does the Service Quality Plan project team have experience with the technology to be implemented?

  2. Formal Acceptance: Is formal acceptance of the Service Quality Plan project product documented and distributed?

  3. Lessons Learned: Is there a clear cause and effect between the activity and the lesson learned?

  4. Change Request: Have SCM procedures for noting the change, recording it, and reporting it been followed?

  5. Network Diagram: What activity must be completed immediately before this activity can start?

  6. Risk Audit: Is the number of people on the Service Quality Plan project team adequate to do the job?

  7. Cost Baseline: What is the most important thing to do next to make your Service Quality Plan project successful?

  8. Project or Phase Close-Out: Have business partners been involved extensively, and what data was required for them?

  9. Project or Phase Close-Out: Is there a clear cause and effect between the activity and the lesson learned?

  10. WBS Dictionary: Are the procedures for identifying indirect costs to incurring organizations, indirect cost pools, and allocating the costs from the pools to the contracts formally documented?

 
Step-by-step and complete Service Quality Plan Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Quality Plan project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Quality Plan project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Quality Plan project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Quality Plan project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Quality Plan project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Quality Plan project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Quality Plan project with this in-depth Service Quality Plan Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Quality Plan projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Quality Plan and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Quality Plan investments work better.

This Service Quality Plan All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    Thanks for your service! That's really appreciated!

    Posted by HARRY M. on 3rd Aug 2018

    HARRY M. Enterprise Architect

  • 5
    Thank you for providing these valuable resources.

    Posted by HANS D. on 3rd Aug 2018

    HANS D. Integration & Solution Architect

  • 5
    cake.hr

    Posted by cake.hr on 2nd Aug 2018

    The Verdict: The Complete Self-Assessment package ticks a lot of checkboxes, especially for businesses testing the waters for decision making and performance enhancement and for companies that can not have a full-time professional on payroll to guide the initial implementation of their drive.

  • 5
    The subject is new to me and am sure the resources along with suggested methodology would help me in my pursuit.

    Posted by Ravi P. on 2nd Aug 2018

    Ravi P. Senior Consultant Big 5

  • 5
    Thank you for this achievement.

    Posted by IFMA on 2nd Aug 2018

    IFMA International Facility Management Association

  • 5
    The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada

    Posted by The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada on 5th Jul 2018

    I would like to extend my sincere appreciation. I would also like to thank you for your service in promoting business continuity practices. I wish you every success in your work.

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 5th Jul 2018

    DAAN C Senior Consultant

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by CARSTEN B. on 5th Jul 2018

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by JULIE M. on 2nd Jul 2018

    JULIE M. AWS Solution Architect