Save time, empower your teams and effectively upgrade your processes with access to this practical System Center Service Manager Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any System Center Service Manager related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated System Center Service Manager specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the System Center Service Manager Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which System Center Service Manager improvements can be made.
Examples; 10 of the 991 standard requirements:
- Has senior managements roles and responsibilities been identified, documented and the appropriate members been trained accordingly on particular role in the incident management model?
- What is the difference between Microsoft Office for employees under employee Advantage and the Microsoft Office under the employee Option, which you had under the previous agreement?
- What processes are in place to triage security-related events and ensure timely and thorough incident management, as per established IT Service Management policies and procedures?
- What are the regular reviews you have undertaken internally to assess whether your incident management framework meets internal policy requirements and regulatory requirements?
- Is the tool able to automatically increase the severity or impact rating of a Problem according to the number of associated Incidents and/or the number of End Users affected?
- What actions are you taking on top of publishing your incident management policy on the intranet to make sure your business consistently understand its requirements?
- Does the service desk control the incident management function and have the interfaces between service desk and incident management been defined and communicated?
- Does the tool integrate with Problem Management to enable Knowledge Records to be quickly created from Problem / Known Error Records with associated links?
- Does the tool integrate with Incident and Problem Management to automate escalation, and notification activities based on response and resolution targets?
- Does the provider integrate with third party controls for enforcement and with SIEM vendors to provide a single pane of glass for incident management?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the System Center Service Manager book in PDF containing 991 requirements, which criteria correspond to the criteria in...
Your System Center Service Manager self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the System Center Service Manager Self-Assessment and Scorecard you will develop a clear picture of which System Center Service Manager areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough System Center Service Manager Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage System Center Service Manager projects with the 62 implementation resources:
- 62 step-by-step System Center Service Manager Project Management Form Templates covering over 1500 System Center Service Manager project requirements and success criteria:
Examples; 10 of the check box criteria:
- Activity Attributes: What activity do you think you should spend the most time on?
- Process Improvement Plan: Has the time line required to move measurement results from the points of collection to databases or users been established?
- Stakeholder Management Plan: Have adequate resources been provided by management to ensure System Center Service Manager project success?
- Resource Breakdown Structure: What is each stakeholders desired outcome for the System Center Service Manager project?
- Risk Audit: Does your organization communicate regularly and effectively with its members?
- Source Selection Criteria: How will you decide an evaluators write up is sufficient?
- Project or Phase Close-Out: In addition to assessing whether the System Center Service Manager project was successful, it is equally critical to analyze why it was or was not fully successful. Are you including this?
- Quality Audit: Are the policies and processes, as set out in the Quality Audit Manual, properly applied?
- Probability and Impact Assessment: What will be the likely political situation during the life of the System Center Service Manager project?
- Scope Management Plan: Are calculations and results of analyzes essentially correct?
Step-by-step and complete System Center Service Manager Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 System Center Service Manager project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 System Center Service Manager project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 System Center Service Manager project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 System Center Service Manager project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 System Center Service Manager project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 System Center Service Manager project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any System Center Service Manager project with this in-depth System Center Service Manager Toolkit.
In using the Toolkit you will be better able to:
- Diagnose System Center Service Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in System Center Service Manager and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make System Center Service Manager investments work better.
This System Center Service Manager All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.