Voice Commerce Toolkit

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Confirm your organization works directly with stakeholders to design surveys and research approaches that capture relevant and impactful feedback from customers; designs dashboards for key business areas that provide insight to drive ongoing product/service or interaction improvement.

More Uses of the Voice Commerce Toolkit:

  • Manage work on Customer Engagement platforms, growing and evolving to support the business with understanding customer needs and drivers.

  • Adapt and edit existing copy from various stakeholders to maintain creative excellence while delivering on project needs.

  • Formulate: work closely with your counterpart on the content team to concept and develop content at every level of the funnel and buyers journey.

  • Oversee: people partner with the creative leads to concept, write, present, and defend work while addressing client needs.

  • Huddle frequently with Product Managers and Engineers to understand new and existing features and testing expectations.

  • Bring together strategic, creative and technical skills to help understand how innovation and digital capabilities can help transform businesses for the better.

  • Deliver on time and communicate status, issues, and concerns effectively throughout the lifecycle of a project.

  • Oversee Online Reputation Management and serve as your organization wide voice when responding to online review and Social Media communications.

  • Stay abreast of key Industry Trends, competitive insights and emerging Social Media, marketing, and e commerce technologies.

  • Provide guidance, instruction, direction and leadership to the voice team for the purpose of aligning your organizations initiatives and objectives.

  • Assure your business complies; as you continue to shift more of your focus toward this approach, extensive React development capabilities have become essential for your team.

  • Manage potential products through the development and validation of Business Cases to support efficient and effective go/no go decisions related to new Product Development initiatives.

  • Determine features, write product and technical specs, organize user studies, help write Test Plans, manage the backlog.

  • Govern: by leveraging the latest software, AI, and robotics technology you are disrupting the logistics automation industry.

  • Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance and safety practices are followed for new systems under test.

  • Make sure that your strategy identifies strategies applied by competitors and the wider industry; highlights with relevant parts of the business at all levels.

  • Ensure your team identifies sellers and associates success barriers, provides solutions, and drive change through business improvement ideas.

  • Sustain relationships with client base through regular follow up and expected site visit or virtual session frequency.

  • Organize: portfolio with successfully launched client projects on broadcast work, social, and everything in between.

  • Identify: partner with Program Managers and development leads to troubleshoot issues quickly and maintain launch plans in a dynamic work environment.

  • Be certain that your corporation performs strategic and next level creative thinking to create innovative solutions across multiple channels.

  • Devise: brainstorm with social team leadership and cross functional teams to concept innovative social ideas for branded content, affiliate, and internal consumer brand campaigns.

  • Collaborate in Ideation sessions for concept development on new assets, campaigns, content planning, emails, and more.

  • Be accountable for tackling incident and problem resolutions with an emphasizes on producing detailed technical and timeline deliverables.

  • Develop and execute tactical Work Plans in various stages of initiative development, implementation, and sustainability.

  • Drive cross functional work and ensure organizational alignment in support of the successful development and launch of new products.

  • Orchestrate: regularly analyze affiliate data and share best practices with editorial leadership to inform Decision Making.

  • Support the product launch management in defining and executing New Product Launch plans, providing liaison and coordination activities with fulfillment and sort center personnel.

  • Head: in the face of uncertainty and risk, you help clients create, implement and sustain strategies for growth and value creation, portfolio optimization, differentiation, disruption and business model / ecosystem transformation.

  • Grow and lead a team of managers and recruiters across multiple locations with a focus on learning, Career Development, and the creation of deep understanding in all areas of recruitment.


Save time, empower your teams and effectively upgrade your processes with access to this practical Voice Commerce Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Voice Commerce related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Voice Commerce specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Voice Commerce Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Voice Commerce improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Which information does the Voice Commerce Business Case need to include?

  2. Is special Voice Commerce user knowledge required?

  3. Are there Voice Commerce problems defined?

  4. What new services of functionality will be implemented next with Voice Commerce?

  5. How are consistent Voice Commerce definitions important?

  6. What is your Voice Commerce quality Cost segregation study?

  7. How will you know that you have improved?

  8. Are events managed to resolution?

  9. Are controls defined to recognize and contain problems?

  10. Who are your Key Stakeholders who need to sign off?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Voice Commerce book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Voice Commerce self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Voice Commerce Self-Assessment and Scorecard you will develop a clear picture of which Voice Commerce areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Voice Commerce Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Voice Commerce projects with the 62 implementation resources:

  • 62 step-by-step Voice Commerce Project Management Form Templates covering over 1500 Voice Commerce project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Voice Commerce project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Voice Commerce project team have enough people to execute the Voice Commerce project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Voice Commerce project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Voice Commerce Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Voice Commerce Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Voice Commerce project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Voice Commerce project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Voice Commerce project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Voice Commerce project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Voice Commerce project with this in-depth Voice Commerce Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Voice Commerce projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Voice Commerce and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Commerce investments work better.

This Voice Commerce All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.