Review by Olivier Outstanding e-learning service!.
I would like to take this opportunity in order to thank you for your support during my e-learning course and exam preparation. I really enjoyed the preparation, and proud to
Review by Karen L Shlyam This one Delivers!.
This is an excellent resource for preparing a Service Catalog and managing the process. This is the only toolkit I used to prepare and aced Service Catalog negotiations on my
Review by H. Dean IT Professional A neat nice kit on SLA's and SLM - concepts presented in a simple way.
The Service Level Management and SLA Toolkit is both a reference guide and a workbook (kit). I liked the presentation methodology and topical summary. I found this kit remarkably better