Review by Karen L Shlyam This one Delivers!.
This is an excellent resource for preparing a Service Catalog and managing the process. This is the only toolkit I used to prepare and aced Service Catalog negotiations on my
Review by H. Dean IT Professional A neat nice kit on SLA's and SLM - concepts presented in a simple way.
The Service Level Management and SLA Toolkit is both a reference guide and a workbook (kit). I liked the presentation methodology and topical summary. I found this kit remarkably better
Review by J. Courtney Great Resource for SLA's.
This is a great resource for creating and managing SLA's. The toolkit is easy to read and understand. The accompanying materials are a great way to further study and apply