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Customer Experience Complete Self-Assessment

$249.00

Customer Experience Complete Self-Assessment

$249.00

Availability:
Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Experience assessment.

'Our initial rollout of The Art of Service's self assessment has added significant value across multiple functional areas. We are extremely happy with the end product. We've begun training teams of super-users within the organization to make this a self-service analytics tool and adoption has been strong across all levels of the organization.' - VP Financial Analysis and Insights in the Transportation Industry

'It was a deployment that our BI group managed without initial support from IT, which made it agile, quick and less expensive. We were able to self-teach everything from implementation to maintenance and support and build out. The vendor was helpful and easy to work with.' - Director, Market Research in the Healthcare Industry

'Working with The Art of Service was very straightforward. We were able to complete the initiative without any hand holding. The implementation was self-driven, knowing that The Art of Service was there if there was need for help. Given our knowledge with BI tools, this transfered well with use of The Art of Service's self assessment. Also, their offering made the initiative costs-effective lowering overall cost of ownership for the solution.' - Managing Principal in the Services Industry

What Is The Customer Experience Self-Assessment?

The Customer Experience Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Customer Experience work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Customer Experience task and that every Customer Experience outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Customer Experience opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Customer Experience advise with structured going-forward plans

All the tools you need to an in-depth Customer Experience Self-Assessment. Featuring 689 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience improvements can be made.

What You Get:

The Customer Experience Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 689 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Customer Experience Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Customer Experience Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Customer Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Experience and process design strategies into practice according to best practice guidelines

Assess and define Customer Experience with this Customer Experience Self Assessment. Sample questions from the Complete, 689 Questions, Self-Assessment:

  • Recognize Question: What tools and technologies are needed for a custom Customer Experience project?
  • Define Question: At what point will vulnerability assessments be performed once Customer Experience is put into production (e.g., ongoing Risk Management after implementation)?
  • Measure Question: Has the Customer Experience work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
  • Analyze Question: Which customers cant participate in our Customer Experience domain because they lack skills, wealth, or convenient access to existing solutions?
  • Improve Question: When was the Customer Experience start date?
  • Control Question: Are we making progress? and are we making progress as Customer Experience leaders?
  • Sustain Question: What are the success criteria that will indicate that Customer Experience objectives have been met and the benefits delivered?

Value [to you] of the Customer Experience Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Customer Experience Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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