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Customer Experience Management CEM: The Cookbook

$249.00

Customer Experience Management CEM: The Cookbook

$249.00

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Product Description

What are your current levels and trends in key measures or indicators of Customer Experience Management CEM product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Why Own The Customer Experience Management CEM Self-Assessment?

The Customer Experience Management CEM Self-Assessment will make you a Customer Experience Management CEM domain expert by:

  • Reducing the effort in the Customer Experience Management CEM work to be done to get problems solved

  • Ensuring that plans of action include every Customer Experience Management CEM task and that every Customer Experience Management CEM outcome is in place

  • Saving time investigating strategic and tactical options and ensuring Customer Experience Management CEM opportunity costs are low

  • Delivering tailored Customer Experience Management CEM advise instantly with structured going-forward plans

All the tools you need to an in-depth Customer Experience Management CEM Self-Assessment. Featuring 639 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience Management CEM improvements can be made.

 

What Is In The Customer Experience Management CEM Self-Assessment?

The Customer Experience Management CEM Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 639 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

  • Gives you a professional Dashboard to guide and perform a thorough Customer Experience Management CEM Self-Assessment

  • Is secure: Ensures offline data protection of your Self-Assessment results

  • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Customer Experience Management CEM Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Customer Experience Management CEM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

  • Implement evidence-based best practice strategies aligned with overall goals

  • Integrate recent advances in Customer Experience Management CEM and process design strategies into practice according to best practice guidelines

 

Assess And Define Customer Experience Management CEM With This Customer Experience Management CEM Self Assessment. Sample Questions From The Complete, 639 Criteria, Self-Assessment:

  • Recognize Criterion: What vendors make products that address the Customer Experience Management CEM needs?
  • Define Criterion: What sources do you use to gather information for a Customer Experience Management CEM study?
  • Measure Criterion: Does Customer Experience Management CEM analysis isolate the fundamental causes of problems?
  • Analyze Criterion: How do mission and objectives affect the Customer Experience Management CEM processes of our organization?
  • Improve Criterion: Risk factors: what are the characteristics of Customer Experience Management CEM that make it risky?
  • Control Criterion: Whats the best design framework for Customer Experience Management CEM organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
  • Sustain Criterion: Why is it important to have senior management support for a Customer Experience Management CEM project?

 

Cost/Benefit Analysis; Customer Experience Management CEM Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

  • Excluding hired consultants and advisors from top management consulting firms, internal Customer Experience Management CEM Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

    Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

  • Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Customer Experience Management CEM domain authority.

 

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

 

Get The Customer Experience Management CEM Self Assessment That Will Make You A Customer Experience Management CEM Domain Expert Now.

 

 

 

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